Dashe & Thomson

FEBRUARY 10, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Not Everyone is a Social Customer by Paul on February 11, 2011 in Development Tools , customer service , social learning A couple weeks ago I wrote a blog about the need to train your clients on the various methods of…training.

Social Networks 124

Social Networks Social Social Learning Blended Learning 124

Dashe & Thomson

DECEMBER 27, 2010

Because of the vast range of services we provide as a management consulting firm, we’re something different to every client. Do you want to sell the client a focused product/service or a solution? Our director of training development called us an Enterprise Training Partner today. I think it’s a tough question.

Social Networks 100

Social Networks Social Learning Blended Learning Blogging 100

Dashe & Thomson

FEBRUARY 25, 2011

I am currently the Director of Instructional Design and eLearning for Dashe & Thomson.In Im a problem-solver and thoroughly enjoy helping clients succeed and look good. Ive been creating training and e-Learning programs for over 20 years, serving as an instructional designer, writer, developer, and project manager. Properly d.

Social Networks 133

Social Networks Blended Learning Social Learning Blogging 133

Gyrus

NOVEMBER 9, 2016

Blog #2 Customer Service Excellence during Implementation. In my last article I shared how providing good customer service should never be your goal. Excellent customer service flows naturally from a corporate commitment to excellence in all areas. He was all-in. His cast is all-in. His crew is all-in.

Music 145

Music Customer Service Communication Services 145

Dashe & Thomson

MARCH 22, 2011

Tweets Follow @dashethomson on Twitter Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Liam McCoy: Thanks for this.

Blended Learning 145

Blended Learning Social Networks Blended Social 145

dVinci Interactive

OCTOBER 26, 2017

Arby’s Has the Learning to Support its Brand With more than 3,500 restaurants and team members ranging in age from 16 to their late 80’s, Arby’s needs to support performance in delivering a quality product and quality customer service.

Performance Support 100

Performance Support Support Customer Service Director 100

STRIVR

JULY 8, 2022

How do you train your front-facing customer service employees to handle challenging conversations? Unfortunately, most employees learn how to handle a disgruntled customer while on the job. They receive visual prompts as they ask questions that help them to discover the customer’s needs. . Director of Learning, Walmart.

Innovation 52

Innovation Diversity Training Simulations Customer Service 52

Dashe & Thomson

DECEMBER 9, 2010

It will lead to long-lasting relationships that benefit society as a whole through the necessary exchange of goods and services. Download the whitepaper » Blog this! Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff! Properly d. Download the whitepaper » Blog this!

Social Networks 100

Social Networks Wiki Blended Learning Delicious 100

Dashe & Thomson

DECEMBER 9, 2010

It will lead to long-lasting relationships that benefit society as a whole through the necessary exchange of goods and services. Download the whitepaper » Blog this! Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff! Properly d. Download the whitepaper » Blog this!

Social Networks 100

Social Networks Wiki Blended Learning Delicious 100

Dashe & Thomson

JANUARY 21, 2011

I am currently the Director of Instructional Design and eLearning for Dashe & Thomson.In Im a problem-solver and thoroughly enjoy helping clients succeed and look good. Ive been creating training and e-Learning programs for over 20 years, serving as an instructional designer, writer, developer, and project manager. Properly d.

Performance Support 100

Performance Support Social Networks Brain Blended Learning 100

Dashe & Thomson

JANUARY 30, 2011

My Favorite Things: Tools and Tips to Facilitate Content Development → Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Liam McCoy: Thanks for this.

Social Networks 124

Social Networks Blended Learning Web Wiki 124

Dashe & Thomson

FEBRUARY 22, 2010

I am currently the Director of Instructional Design and eLearning for Dashe & Thomson.In Im a problem-solver and thoroughly enjoy helping clients succeed and look good. Ive been creating training and e-Learning programs for over 20 years, serving as an instructional designer, writer, developer, and project manager. Properly d.

Wiki 100

Wiki Social Networks Brain Blended Learning 100

Dashe & Thomson

FEBRUARY 22, 2010

I am currently the Director of Instructional Design and eLearning for Dashe & Thomson.In Im a problem-solver and thoroughly enjoy helping clients succeed and look good. Ive been creating training and e-Learning programs for over 20 years, serving as an instructional designer, writer, developer, and project manager. Properly d.

Wiki 100

Wiki Social Networks Blended Learning Brain 100

Dashe & Thomson

DECEMBER 13, 2010

Thomas Fingar, Deputy Director of National Intelligence for Analysis , describes how Intellipedia was used to create an article about how Iraqi insurgents were using chlorine in improvised explosive devices: They developed it in a couple of days interacting in Intellipedia … No bureaucracy, no mother-may-I, no convening meetings.

Wiki 100

Wiki Social Networks Security Blended Learning 100

Dashe & Thomson

DECEMBER 12, 2010

Thomas Fingar, Deputy Director of National Intelligence for Analysis , describes how Intellipedia was used to create an article about how Iraqi insurgents were using chlorine in improvised explosive devices: They developed it in a couple of days interacting in Intellipedia … No bureaucracy, no mother-may-I, no convening meetings.

Wiki 100

Wiki Social Networks Security Blended Learning 100

Dashe & Thomson

JANUARY 14, 2011

I am currently the Director of Instructional Design and eLearning for Dashe & Thomson.In → Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality.

Social Networks 113

Social Networks Blended Learning Wiki Delicious 113

Dashe & Thomson

JANUARY 14, 2011

I am currently the Director of Instructional Design and eLearning for Dashe & Thomson.In → Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality.

Social Networks 113

Social Networks Social Learning Blended Learning Blogging 113

Dashe & Thomson

APRIL 28, 2011

I am currently the Director of Instructional Design and eLearning for Dashe & Thomson.In Im a problem-solver and thoroughly enjoy helping clients succeed and look good. Ive been creating training and e-Learning programs for over 20 years, serving as an instructional designer, writer, developer, and project manager. Properly d.

Social Media 124

Social Media Social Networks Blended Learning Network 124

Dashe & Thomson

APRIL 12, 2011

→ Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Liam McCoy: Thanks for this. Ive been looking for some ammo t.

Social Networks 140

Social Networks Blended Learning Personal Personalization 140

Dashe & Thomson

MARCH 11, 2011

I am currently the Director of Instructional Design and eLearning for Dashe & Thomson.In Im a problem-solver and thoroughly enjoy helping clients succeed and look good. Ive been creating training and e-Learning programs for over 20 years, serving as an instructional designer, writer, developer, and project manager. Properly d.

Social Networks 124

Social Networks Social Learning Blended Learning Games 124

eLearning Brothers

APRIL 10, 2017

Last week, eLearning Brother’s Executive Director of Custom Services , Bill West, hosted Richard Lowenthal of The Game Agency in a webinar discussing the benefits of games in eLearning. Eight seconds: That’s the time you have to grab an employee’s attention. Five minutes: That’s how long you can hold it.

Attention 0

Attention Games eLearning Customer Service 0

Learning Pool

MAY 30, 2022

Harper takes up this role following the recent acquisition of True Office Learning , a US-based eLearning and analytics company, where she was Director of Compliance Insights and Strategy for 3 years. She brings extensive experience in leading compliance and ethics programs, driving product strategy and providing industry thought leadership.

Leadership 89

Leadership Compliance Training Brandon Hall Teams 89

PulseLearning

DECEMBER 9, 2020

Tralee, December 2020 – Global eLearning solutions company PulseLearning announced today executive leadership changes as the company integrates its Custom Services business with I Am Here, the company’s global mental health and wellbeing product, which was established in 2018.

Integrate 52

Integrate Change Business Management 52

Learning Pool

JUNE 15, 2021

Learning Pool’s integrated suite of digital learning products and services has enabled more than 1,100 companies to migrate their training initiatives to modern cloud technology, including global brands like The FA, Intercontinental Hotels Group, Sky, and Swiss Re. public-sector customers. Chief Product Officer.

Compliance Training 83

Compliance Training Brandon Hall Director Global 83

Dashe & Thomson

APRIL 19, 2011

View all posts by Paul → ← Kirkpatrick Revisited Embracing Innovation in Learning → Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality.

Social Networks 124

Social Networks Social Learning Social Blended Learning 124

Degreed

APRIL 24, 2024

However, the question is problematic because it assumes that learning at work always deters productivity. If companies also invest in other kinds of learning like experiential learning and learning in the flow of work, you’ll boost learning without pulling employees away from productivity.

Metrics 52

Metrics Companies Suite Juice 52

Dashe & Thomson

MARCH 13, 2011

Re-evaluating Evaluation → Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Liam McCoy: Thanks for this. Properly d.

Social Networks 163

Social Networks Twitter Social Learning Blended Learning 163

Dashe & Thomson

JANUARY 7, 2011

Tweets Follow @dashethomson on Twitter Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Liam McCoy: Thanks for this.

Social Networks 100

Social Networks Facebook Blended Learning Enterprise 100

Dashe & Thomson

JANUARY 7, 2011

Tweets Follow @dashethomson on Twitter Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Liam McCoy: Thanks for this.

Social Networks 100

Social Networks Facebook Blended Learning Enterprise 100

Dashe & Thomson

NOVEMBER 24, 2010

Tweets Follow @dashethomson on Twitter Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Liam McCoy: Thanks for this.

Blended Learning 100

Blended Learning Social Networks Roles Mobile 100

Dashe & Thomson

NOVEMBER 24, 2010

Tweets Follow @dashethomson on Twitter Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Liam McCoy: Thanks for this.

Blended Learning 100

Blended Learning Social Networks Roles Mobile 100

Dashe & Thomson

APRIL 19, 2011

View all posts by Paul → ← Kirkpatrick Revisited Embracing Innovation in Learning → Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality.

Social Networks 100

Social Networks Social Learning Blended Learning Social 100

eLearning Brothers

APRIL 24, 2017

In this recording of last week’s webinar, Bill West, Executive Director of Custom Services here at eLearning Brothers, and Dr. Michael Allen, the Founder and CEO of Allen Interactions, discussed these new instructional techniques, and some ideas to increase the quality and effectiveness of eLearning.

Solution 127

Solution eLearning eBook Customer Service 127

Learning Pool

SEPTEMBER 9, 2021

Learning Pool’s Director of People and Performance, Louise McElvaney commented: “Our people are the driving force behind our organization and a key reason for our sustained growth and success. Learning Pool is a full-service online training provider, offering courses, tools, and custom content to over 1100 organizations and 5.1

Standards 93

Standards Companies Brandon Hall Management 93

HT2 Labs

JUNE 5, 2019

Leading online learning company, Learning Pool, has today announced the acquisition of HT2 Labs, the Oxfordshire-based learning innovation company best known for its market-leading Learning Locker and Curatr products. The combined product roadmap we’ve drawn up means that we can make that future available to customers right now.”.

Diversity Training 75

Diversity Training Brandon Hall Analytics Solution 75

Dashe & Thomson

FEBRUARY 20, 2011

→ Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Liam McCoy: Thanks for this. Ive been looking for some ammo t.

Social Networks 134

Social Networks Blended Learning Change Management 134

PDG

MAY 11, 2023

If a Sales organization puts a new Customer Relationship Management (CRM) system in place, goals are likely to be improved customer communication, better opportunity identification, and higher sales. Sure, Systems Training needs to help employees learn how to use the system. But that’s just one step in the process.

System 52

System Case Study Compliance Training Training 52