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Enterprise Learning Management System: A Tool Top 9 Industries Need

Fly Plugins

An Enterprise LMS allows retailers to train their sales staff on product knowledge, customer service, visual merchandising, and sales techniques. Retailers can create and deliver onboarding courses that cover topics such as company culture, point-of-sale systems, inventory management, and customer service.

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The 5 Benefits of Implementing Corporate IT Training Programs

IT Training Department Blog

Enhance customer service. Customer Service Last, but not least, focus on enhancing customer service. There’s nothing worse than employees not knowing how to use company technology and having that affect custom service. Improved efficiency and productivity.

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Turning your Customer Service Reps into Superstars

OpenSesame

Recently I was tasked with re-engineering our customer service effort. We had suffered several public relations black eyes from customer service fiascos. The suspicion had been that the norm for customer service had veered too much in the direction of quantity and not enough quality. Interviews.

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Understanding the Impact of Workflow Automation on Operational Efficiency

Integranxt

Financial institutions have embraced workflow automation to expedite loan processing, fraud detection, and customer service responses. Additionally, security and compliance are non-negotiable aspects of automated workflows, ensuring that automation does not become a liability.

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Amy Jo Martin, Thursday Keynote at #ASTDTK14

Learning Visions

Tell the story of the brand, be proactive with customer service, and connect with people. They can track and monitor who’s tweeting about those shows (using hashtags for those shows – like #madmen) and then target those viewers to continue the story on Twitter. Get people to be the humans behind the brand.

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Simulated Experience is the New Baseball Practice

Attensi

For one of our clients, American National, delivering a consistent customer service was the main goal of their call center training program. By building solutions that employees can train in “high-risk” scenarios without the liability, you can properly prepare your team to hit the field.

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The Cost of Training vs The Cost of Not Training

Jigsaw Interactive

Untrained employees lack knowledge about products, services and procedures, which will likely affect customer service and retention. Untrained employees are more likely to use company resources improperly. Untrained employees have a huge impact on employee engagement and retention.

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