Skilful Minds

AUGUST 27, 2009

social media Dachis Group social business design social network. Even though goal-orientation is a big part 0f collaborating, collaboration requires more to achieve goals effectively. It requires shared experience.

Social Networks 78

Social Networks Collaboration Enterprise 2.0 Social 78

Skilful Minds

APRIL 20, 2010

Tags: Experience Design Innovation Service Design Social Business Design Ubiquitous Computing Customer Experience David Gibson desire dierbergs Findability intercept interviews paper or plastic Peter Morville purposive desire schnucks signage trader joes visual design wayfinding whole foods workaround.

Services 44

Services Design Internationalization Innovation 44

Skilful Minds

MARCH 29, 2010

Marketing, especially social media marketing, and learning are both essential components of a dialogue strategy for customer experience design and management. I increasingly think it provides a basic framework to think about as an overall framework for social business design.

Social Networks 49

Social Networks Social Business Social Media 49

Skilful Minds

JANUARY 31, 2013

In Social is the plural of personal JP Rangaswami contends that institutional innovation is required to achieve the potential that social software offers organizations in general, and for-profit companies in particular. JP's voice is one of several important contributions to current thinking about innovation.

Innovation 52

Innovation Social Software Design Voice 52

Skilful Minds

SEPTEMBER 22, 2009

Tags: Experience Design Innovation Social Networks social business design Customer Experience Dachis Group empathic research multi-channel service design.

Social Networks 55

Social Networks Open Culture Social 55

Skilful Minds

JULY 12, 2010

Tags: Digital Ethnography Ethnography Experience Design Ubiquitous Computing co-creation Collaboration digital ethnography ideation Innovation video analysis.

Analysis 60

Analysis Video Design Journal 60

Skilful Minds

AUGUST 10, 2009

informal leaning learnscapes Push/Pull socia network social business design social computing unbook. Thinking in terms of learnscapes implies a strategic approach to supporting and managing informal learning through social computing, as opposed to using social computing in an ad hoc fashion. e-Learning 2.0 Big Shift elearning 2.0

Enterprise 2.0 49

Enterprise 2.0 Social eLearning 2.0 Business 49

Skilful Minds

FEBRUARY 16, 2010

Tags: Experience Design Ubiquitous Computing Web 2.0

Social Networks 46

Social Networks Social Network Design Social Media 46

Skilful Minds

JULY 7, 2009

Shared experience, not just shared information, is fundamental to the social networks underlying collaboration and innovation. Many, if not most, employees don’t only need to get to know one another through reputation systems, like who people tag as possessing expertise.

Social Networks 53

Social Networks Collaboration Social Business 53

Skilful Minds

JUNE 19, 2013

Change Management Collaboration Experience Design Innovation Social Business Design Social Media Social Networks Uncategorized co-creation community Customer Communities Enterprise 2.0 I tend to feel skeptical about many developmental models in social business simply because markets differ, sometimes in fundamental ways, […].

Social Networks 62

Social Networks Social Enterprise 2.0 Social Network 62

Skilful Minds

MAY 9, 2013

My last post, Institutional Innovation and Podular Design, noted a number of insights from the Aspen Institute''s report, Institutional Innovation: Oxymoron or Imperative? Experience Design Innovation Learning Experience Social Business Design Social Media Social Networks Web 2.0 Change Management Collaboration Enterprise 2.0

Social Networks 61

Social Networks Enterprise 2.0 Organization Business 61

Skilful Minds

AUGUST 14, 2010

Customer Experience Experience Design social networking Enterprise 2.0 Tags: Change Management Collaboration Learning Experience Social Business Design Social CRM Social Media Social Networks e-Learning 2.0 elearning 2.0

Social Networks 90

Social Networks Collaboration Enterprise 2.0 Performance 90

Skilful Minds

APRIL 30, 2013

Innovation Learning Experience Social Business Design Social Learning ACM business process exception handling General Electric informal learning John Hagel Proficy Workflow social learning' Collaboration Customer Experience e-Learning 2.0

Business 68

Business Learning 2.0 Social Learning Social 68

Skilful Minds

APRIL 15, 2010

Tags: Customer Experience Experience Design Innovation Service Design reusable bag shopping bag shopping cart Social Business Design.

Services 68

Services Innovation Tagging Social 68

Skilful Minds

DECEMBER 9, 2010

The most basic point to remember is that exceptions to formal business processes require efforts to design a scalable learning architecture that supports content co-creation needed to adapt to emergent challenges and manage the flow of that adaptation through an enterprise’s ecosystem.

Social Learning 85

Social Learning Social Enterprise Emergent 85

Skilful Minds

FEBRUARY 4, 2010

Indeed, Cheskin's Davis Masten and Tim Plowman characterized digital ethnography as the next wave in understanding the consumer experience in a Design Management Journal article as early as 2003. Along with any new wave in understanding comes a range of neologisms intended to clarify the cacaphony of options that emerge.

Research 69

Research Digital Second Life Journal 69

Skilful Minds

MAY 2, 2013

Collaboration Experience Design Innovation Social Media Egyptian hieroglyphs invention paradign shift philology Rosetta Stone Social Sciences TED Talk TED Thinking'

Social Media 52

Social Media Innovation Collaboration Social 52

Skilful Minds

APRIL 1, 2011

It made a lot of sense when I first read it and the point continues to gain in significance for me as I look at the challenges faced in marketing and design research. 152) rather than the conventional constructs related to demographics.

Social Media 76

Social Media Research Media Social 76

Skilful Minds

JUNE 7, 2010

Tags: Change Management Collaboration Customer Experience Experience Design Service Design Social CRM Social Media customer dialogue dialogue social learning social CRM.

Social 54

Social Custom Social Media Strategy 54

Skilful Minds

SEPTEMBER 11, 2013

Big Data Collaboration Ethnography Innovation Social Business Design Ubiquitous Computing Web 2.0 In other words, both goals are really about making coordination of organizational efforts more efficient and/or effective. Big data Data science exception handling machine learning Thick Data Thingamy Workflow'

Social 43

Social Web Innovation Collaboration 43

Skilful Minds

APRIL 6, 2009

Commentators and practitioners of experience design tend to focus on the latter while largely ignoring the former. A few recent posts by influentials speak directly to these concerns and merit specific attention for their insights into experience design and brands.

Custom 61

Custom Attention Services Discussion 61

Skilful Minds

OCTOBER 4, 2010

I've discussed ethnography, especially digital ethnography, several times taking note that, whether we use ethnography in marketing or design research remains irrelevant to the methods employed. What matters is whether we develop the research questions around the assumption that sociocultural practices provide the data source for answers.

Yahoo 45

Yahoo Social Media Market Tagging 45

Skilful Minds

APRIL 20, 2009

Brand strategies are most effective when based in the design and delivery of business services themselves. Tags: Customer Communities Customer Experience Experience Design Social Networks social media brand co-creation community Customer Experience Management Cynefin Framework dialogue WOM word of mouth.

Social Media 49

Social Media Social Networks Media Social 49

Skilful Minds

SEPTEMBER 3, 2009

social business design social media. Social media is, in fact, a compound noun. Neither term is sufficent to describe what is done by those using it unless we consider it as part of the other.

Social Media 74

Social Media Media Enterprise 2.0 Social 74

Skilful Minds

MARCH 3, 2009

I know a lot of books were written on visual design and communication over the past decade, but in my opinion VizAbility really stands out as both a classic and enduring resource of inspiration. It helped me through the visual design side of a couple of tough multimedia projects when I first read it in 1996.

Communication 41

Communication Tagging Project Design 41

Skilful Minds

MARCH 3, 2010

social business design awareness Dachis Group distributed work empathy Internet Time Alliance shared experience social learning team identity twitter wiki. Recently, Mortensen continued researching the topic by studying 39 officially defined software and product development teams. Learning Experience Social Networks Web 2.0 e-Learning 2.0

Social Networks 77

Social Networks Social Learning Wiki Collaboration 77

Skilful Minds

FEBRUARY 2, 2009

The Social Communicator While reading the posts over at Design Observer recently, I scrolled through the images of the day and clicked on The Social Communicator image. Tags: Cool Entries Experience Design social media interaction archaeology interaction design lost interactions social communicator.

Communication 43

Communication Interactive Social Social Media 43

Skilful Minds

OCTOBER 20, 2009

Tags: Collaboration Customer Communities Experience Design Learning Experience brand co-creation customer competence Customer Experience elearning 2.0

Community 69

Community Social Networks Custom eLearning 2.0 69

Skilful Minds

SEPTEMBER 1, 2009

I usually keep my discussions here focused on issues of experience design that cut across challenges faced by a range of professionals as they work to engage learners, customers, consumers, and just ordinary people. Tags: Experience Design smartphones soil.

Tagging 41

Tagging Issue Discussion Design 41

Skilful Minds

APRIL 25, 2011

I would add that gamification design, especially for collaboration, is best when it focuses on the social psychology rather than the psychology of why people play. I'm not saying that incorporating game mechanics into relationships cannot create a motivating dynamic, at least over the short run. It certainly can.

Gamification 48

Gamification Customer Service Score Games 48

Skilful Minds

NOVEMBER 18, 2009

Tags: Collaboration Experience Design design thinking recriprocity telepresence video conference.

Conference 44

Conference Tagging Collaboration Video 44

Skilful Minds

AUGUST 19, 2009

The current debates at the national level about changing health insurance carry with them an underlying focus on innovation in the design and delivery of [.]. Health care is increasingly gaining attention as an area in which innovation involves informal learning, and many of the other topics that go along with using Web 2.0 to engage people.

Informal Learning 41

Informal Learning Informal Innovation Web 41

Skilful Minds

JUNE 24, 2010

SCRM Social Business Design social CRM.

Analytics 69

Analytics Enterprise 2.0 Social Media Enterprise 69

Skilful Minds

MAY 20, 2009

Tags: Brands Change Management Experience Design Innovation brand Customer Experience dev patnaik empathy empathy with customers Golden Rule open empathy organization social business wired to care.

Open 47

Open Social Organization Business 47

Skilful Minds

MAY 27, 2009

Customer Communities Customer Experience Social Networks customer community customer managed relationships Experience Design personalization social network social networking vendor relationship management VRM.

Social Networks 40

Social Networks Social Network Doc vendor 40

Skilful Minds

JULY 28, 2009

Tags: Experience Design Uncategorized metaphor.

Tagging 50

Tagging Design 50

Skilful Minds

JANUARY 2, 2006

Tags: Experience Design usability user experience.

iPod 40

iPod Toys Tagging Design 40