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The Power of Field Research: 4 Observation Tools and How to Use Them

Maestro

The X-axis indicates the kind of data you’re collecting (qualitative or quantitative) and the Y-axis indicates the focus of your research (behavioral or attitudinal). The top half of the matrix helps us collect data on the behaviors of our audience: what they do, how they operate, where they get stuck, and why. A/B testing.

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Say hello to TalentLMS 4.10

TalentLMS

If someone asked us to describe this version of TalentLMS in 3 words, it would be: Who? You can customize the sheets to show preferred columns, including custom user fields. A Likert scale is a reliable way to measure attitude, opinions, and even reported behavior. Custom responses ( minimum three, maximum seven ).

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Talent development for better Diversity, Equity and Inclusion

Matrix

For companies, having strong DEI programs leads to greater customer service, stronger employee engagement, lower turnover rates, and increased innovation. It’s important to be aware that there’s a formal version and an informal one. The latter is often just as important and in this case, it’s even more relevant.

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Cultivate a Culture of Customer Service

CLO Magazine

When FMC Technologies experienced rapid growth in a business sector, its customer service performance suffered. Quinn contacted Linkage, a global leadership development firm, to help the western region’s customer-facing employees become better strategic thinkers. How did the firm turn it around? Did They Like It?

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4 Phrases to Describe DevLearn 2016

Web Courseworks

Authoring systems and custom services galore. Also, this past month, Guild’s Solutions Magazine published “Could Virtual Reality-Based eLearning Transform Employee Behavior and Attitudes?” Some situations included: Customer service training. The moodle LMS tipping point. xAPI gaining more traction. Factory tours.

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What Amazon’s Fire Phone Fail Can Teach Us About Learner Research

Maestro

Its hefty price tag put off many Amazon customers, its 3D features were flashy but largely useless, and its Fire OS operating system was incompatible with some of the most popular apps out there, like Google Maps. Amazon built the Fire Phone off of assumptions about its customers. Why would the Fire Phone be any different?

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The Development Path

Training Industry

What takes place in growing from ‘Don-Version 2.0’ to ‘Don-Version 2.5’? Yet are we helping people with their children (parenting), with their students (education) or perhaps with employees, colleagues or customers (leadership, sales and service)? From a personal perspective, how does one grow and develop? It’s simple right?

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