The New Learning Metrics: Demonstrating Business Value and Impact


Telling your workforce development story — in fresh ways with new metrics — can capture the attention of your business leaders and make your learning program an important business priority. Where We’ve Been: Metrics Important to Learning. The new learning metrics are less transactional.

Accidental CLO, Intentional Learning

CLO Magazine

A self-proclaimed “accidental CLO,” Jesse Jackson has served in numerous roles at the multinational banking and financial services firm JPMorgan Chase & Co. ” About four years ago, Jackson moved into his current role as CLO of consumer and community banking. As CLO, Jackson is responsible for strategy and execution of the learning approach and delivery across the enterprise. Photo by David Lubarsky.

CLO 50

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

From higher ed to PepsiCo CLO

CLO Magazine

Molly is so full of energy, it uplifted the whole team,” says Tracy Sheerin, senior director of digital learning for executive education at Yale. But in 2018 she got a call from a headhunter looking for PepsiCo’s new CLO, and it was too good of an offer to resist.

CLO 82

Podcast 28: How Tasty Is Your Product Training? – With Mike Martin, CLO of SAP Litmos

Talented Learning

What led you to this current role as CLO at SAP Litmos? From the first day I was hooked, so I gained a lot of experience in outdoor team-building and education. It’s unusual for an LMS company to have a CLO, but Litmos does. Interesting… So with a CLO behind the Dojo, there’s one person who’s responsible for training our staff in a way that’s really consistent with the training our customers get.

SAP 45

Brenda Sugrue Is the 2018 CLO of the Year

CLO Magazine

In her first few months as EY’s CLO, Sugrue presented her vision for learning at the company: to increase the alignment, effectiveness and brand of learning at EY. Sugrue’s team also added two open-ended questions to the survey and began using machine learning to identify what people like most and what they would change. The analytics component of the strategy uses big data to correlate learning with other talent and business metrics such as engagement and gross margin.

CLO 45

CLO Symposium

Jay Cross

Along with my Internet Time Alliance colleagues Jane Hart & Clark Quinn and several hundred chief learning officers, I attended the Fall CLO Symposium this week. Norm Kamikow, Mike Prokopeak, and their team at Human Capital Media have a tradition of hosting great get-togethers at dynamite locations. It’s intended to underpin the dialog between CLO and executive management. “Nobody cares about internal metrics.”

CLO 40

CLO Competencies: The Path for Future Learning Leaders

CLO Magazine

They agreed that the future CLO should have experience in: strategic management, general management, knowledge management, leadership skills, and learning methods and concepts. While implementing these general management projects, were these future learning executives able to anticipate issues, determine the right data and associated metrics, predict outcomes, and recognize key trends and patterns? Focusing on defined data and metrics. Determining the right data/metrics.

CLO 59

Psychological safety leads to better managers and teams at this major enterprise

CLO Magazine

What makes an effective team? They used a combination of “hard” performance metrics and “soft” evaluations by leaders, executives and team members to measure effectiveness and found eight attributes that contribute to it. Building better remote teams.

IM 82

Listen: Researcher Sarah Kimmel on the future of the CLO role

CLO Magazine

There’s a creeping sense of unease in the CLO role, with the future both uncertain and full of opportunity. For the second year in a row, her research team conducted an in-depth survey and deep analysis of current and future learning executives to uncover the path forward. In this conversation, Sarah unpacks the results to provide insights for the future of the CLO role. Show Notes: CLO Role of the Future Executive Summary. Most CLOs want to stay in CLO jobs.

CLO 46

4 Questions to Ask When Building a Learning Strategy

CLO Magazine

Building a learning strategy is a key CLO mandate. To begin the process, CLOs and their teams can begin a dialogue with the CEO and his or her team to discuss the following four questions: How can we map learning to the CEO’s agenda? Articulate learning and development success metrics for these wins. Define the key competencies all business leaders will need to achieve these wins and these metrics.

The 101 on a Chief Learning Officer


You hire an individual who oversees this process, a Chief Learning Officer (CLO). One of the CLO’s main goals is to develop key skills of the employees, but also to advance the company as a whole. Next the CLO needs to create a learning strategy based on what the company’s goals are. If there are holes within the organization, the CLO will need to hire these individuals. Are my learning objectives translating into business metrics? How much does a CLO earn?

Hiring a Chief Learning Officer?

Your Training Edge

I have found myself in discussions with a number of companies that are seeking a Chief Learning Officer (CLO), or the equivalent. What has surprised me is the hesitancy of the companies in taking the ‘step’ to a true training program, and hiring the CLO who would be responsible for it. Far to many management teams treat this function as an HR program. These ad hoc programs have little or no metrics attributed to the training courses.

Team Learning Up With Talent

CLO Magazine

Millennial recruits really want to believe they will be a valuable part of the team and will have a chance to grow in the organization,” Jackson said. “A Fortunately, CLOs today have more tools, technology, data and metrics to identify these needs and deliver results through a variety of platforms and formats. About half of Inkling’s clients have a clear understanding of the business needs they want to meet, and the metrics they will use to measure them, he said.

Teams 50

Technology choices need to be strategic

CLO Magazine

In 2018, the company launched its Experience Disruptors and Trends Series, technology-enabled simulations that challenge teams of participants to perform in the role of their clients and navigate a shifting business landscape. At the CLO Symposium on Oct. In large part, they will be made in e-learning delivery; analytics, workforce performance metrics, evaluation and dashboards; and competency management (Figure 3).

To Deliver Results Start with Why?

CLO Magazine

They may be requested by an executive team that thinks learning is the solution, or the request may be based on a trend or a new, best-selling book. appeared first on Chief Learning Officer - CLO Media. Measurement business value measurement metricsTags: business value , measurement , metrics The post To Deliver Results Start with Why? Demonstrating the business value for learning is not a matter of providing more resources for measurement, evaluation and analytics.

Why Chief Learning Officers Should Care About Learning Experience

Infopro Learning

To ignore the learning experience is to ignore the largest customer base for CLOs, which naturally makes it an important metric for success. It is also an important metric for CLOs because it has an enormous impact on the return on investment for content production and procurement activities created by the L&D department. For more on the important metrics for measuring the success of a Chief Learning Officer, read our ebook The Three Levers of Successful CLO.

10 Steps to Help You Lead Organizational Change

CLO Magazine

Many of these steps will be familiar, others may be new, but they have been gleaned and curated with the CLO in mind from my research and doctorate of education studies at the University of Southern California. Engage your team in reviewing, discussing and analyzing organizational change case studies to distill key learnings that can be adopted and adapted in your organization. Review the Plan-Do-Study-Act model with your team and decide how you can use it in your organization.

David DeFilippo: Building a High-Performance Team

CLO Magazine

BNY Mellon’s new CLO is building a university from scratch to help the global financial services firm succeed through organic growth. Formerly CLO for BNY’s asset management business, DeFilippo was promoted to chief learning officer for the entire organization in June after the executive committee decided to consolidate learning and development activities — and all learning professionals — into a central university structure. I am the coach of the team.

How CLOs are meeting the expectations of modern learners with VR training


This leads to better overall engagement at work, a key metric in organizational success. On the other hand, Verizon’s L&D team identified employee safety as most important. L&D CLO training immersive learning learner expectations training model vr learning vr trainingThe majority of today’s workforce was raised on digital technology. They expect instant access to information and thrive in a work environment with robust career development resources.

Boost your L&D visibility & credibility – The Annual Learning Report

Learning Wire

Assuming that the LPM- model better fits to contemporary L&D activities, this article continues answering the question how to demonstrate the added value of learning and development with credible metrics. CrossKnowledge Learning Institute (CLI) has conducted interviews with 50+ CLO’s and HR-experts to get insights in which key L&D metrics are commonly used. Credible metrics for L&D’s performance.

Report 125

The SEC has published its final rule on human capital reporting

CLO Magazine

The rule mandates, for the first time, public reporting of human capital metrics by companies subject to SEC reporting requirements, which includes all U.S. Today, companies have to report only one human capital metric: number of employees. The U.S.

Deloitte’s Learning Function Aims to be So Visible, It’s Invisible

CLO Magazine

While many learning functions have to prove their alignment and benefit to business strategy, Deloitte’s talent development team purposefully built alignment into the structure of the company and its learning initiatives. To determine those needs, each CLO regularly consults with their respective chief talent officer to learn the business goals around client services, market growth, operational performance and talent.

Update on the SEC and ISO initiatives for human capital reporting

CLO Magazine

Today, companies have to report only one human capital metric: number of employees. The SEC does say, however, that since human capital is now the primary driver of value, the disclosure will have to include human capital metrics and commentary about human capital initiatives. The U.S.

Listen: Discover Financial Services’ Jon Kaplan on tuition assistance programs and the importance of building trust among your learning team

CLO Magazine

His team didn’t agree with his assessment. “I I was there for about three or four years and I had managed to take a team that should have been high performing and I just drove them into the ground,” Jon said. “It Mike: We should also mention Liz Loutfi who also is one of our editorial team who works on CLO. Ashley: I mean, before I came to CLO I pretty much didn’t know anything about CLOs. There would be an education team and a learning leader.

Janssen: Relentless Measurement Powered by Passion

CLO Magazine

Once information is presented, the learning team at Janssen goes to great lengths to check in with employees and ensure they can execute what they have learned. Measuring results against peers using Metrics That Matter and against return on investment has allowed the learning team to capture proof of their worth and inspire confidence in teams across the board. Lynch offered the finance team as a specific example.

A learner and a teacher at heart

CLO Magazine

It’s no small job for Sullivan and her team of 10, who are dispersed across the Americas, Asia, Europe and India. Jen is a person of vision and she has a very clear, crisp communication style,” said John Luck, vice president for PerkinElmer America’s sales and service division, who served as the executive sponsor of a sales coaching program Sullivan and her team rolled out. Butters knew she’d found her CLO. Profiles & Case Studies CLO profile learning Lifelong learning

The SEC just mandated human capital disclosure: What does this mean for you?

CLO Magazine

So, no specific metrics are offered, but the SEC has provided pretty clear direction. While the SEC has not provided any specific metrics they expect to see, the International Organization for Standardization has in their December 2018 Guidelines for Internal and External Reporting.

Collaboration, Integration and Leadership at Nationwide

CLO Magazine

Our leaders are highly engaged in learning – they participate, they contribute, they strategize with us, they help define outcomes, and they ensure that the metrics for everything that we do are visible.” “There is an enterprise-wide structure of leadership teams that guide the strategy called our Executive Leadership Council,” Smith said. Uncategorized Learning Delivery Strategy LearningElite CLO LearningElite Awards Nationwide

Getting creative with learning ROI measurement

CLO Magazine

Return on investment for learning and development is a major topic among learning teams in organizations today. This approach can allow an organization to verify the impact of the learning in general, checking its impact on key financial business metrics (e.g.,

ROI 74

Getting Started With Learning Data and Analytics

CLO Magazine

Data is a powerful tool in the CLO’s toolkit, but figuring out how to start using it can be overwhelming. Look for a low friction path to a quick win, even if the metrics don’t seem impactful yet. Find a few metrics that are easy to monitor and incorporate them into your daily huddles or weekly staff meetings. Establish a baseline and watch how the metrics change over time. It’s amazing how quickly an attitude can change once metrics are shown to speak to the business.

It’s Time to Rethink the Value of Training and Development

CLO Magazine

To realistically determine the ROI of training and development programs, companies need to stop focusing solely on causation metrics and start focusing more on correlation. That data can then be leveraged by correlating with metrics that are monitored anyway, such as performance and potential. To help navigate this change of prioritizing correlation over causation, consider the following four best practices: Establish key metrics.

Managers Make or Break Your Culture of Career Mobility


And for a career mobility program to really fly high, managers need to play a pivotal role, Degreed CLO Kelly Palmer said. You can talk about career mobility all you want.

Our Top 10 Picks to Keep You On Top


It’s not explicitly about L&D but it’s relevant to the purpose and role of L&D teams. And it includes a simple framework for understanding how to categorize vendors based on how they help L&D teams do their jobs. What’s most interesting is how they highlight the emerging role of L&D teams. It’s a great example of how an innovative L&D team is giving power to what John Hagel and John Seely-Brown described in the HBR article above.

CLO 70

Movin’ On Up: How Internal Mobility is all About People


Let’s talk about the three main stakeholders in an Internal Mobility strategy: The individual The manager (current and hiring) The talent team. First up, the talent team. Most organizations have a talent acquisition team but not a talent retention team. Digging deeper, the talent acquisition team’s goal, as the name might suggest, is to acquire talent, not retain it. The metrics for this department speak to acquisition goals and the speed of achieving them.

The Power of Storytelling at Vi

CLO Magazine

With such tremendous gains in this area, Whitcomb and her team put together a program called Breakthrough Leadership. Whitcomb said her team is working to improve this and other programs using metrics that a DePaul University faculty member helped identify, including: supervisor support, learner readiness, changes in learners and ROI. It’s how she’s wired, she said, and it’s through the partnerships with leaders on her team that all the work gets done.

10 Systems I’d recommend on any given day

eLearning 24-7

A VA component will always include a listing of overused words, words that are difficult to understand, a transcript with highlighted words (so the learner knows), and a form of metrics visual via data visualization on the learner screen. Mobile is fantastic, native apps for iTunes and Google Play, on/off synch, Analytics and Reporting is fantastic, create KPIs, heat maps, metrics on articles, web sites/web links, data visualization, custom fields are reportable too.

7 Steps for Upskilling That Support Internal Mobility


That’s why we’ve just published 7 Steps for Upskilling Your Workforce , a new guide from Degreed CLO Kelly Palmer. Figure out the best learning methods for your organization — online, team-based, peer-to-peer, or on-the-job. Communicate metrics of success. A new project. A stretch assignment. Even a new role. Providing your employees with fresh opportunities is good for them, and it’s good for your organization. Employees get to learn and grow, which boosts their morale.

3 Common Upskilling Fails and How to Avoid Them


In her new guide 7 Steps for Upskilling Your Workforce , Degreed CLO Kelly Palmer calls upskilling the greatest talent challenge of our time. “To You’ll also lack the appropriate metrics to help you measure progress in meaningful ways. Communicate metrics of success.

Who leads your DEI function, and how do you support them from an organizational perspective?

CLO Magazine

But DEI cannot be the focus of just one person or one team, says Christyl Murray, VP Academy lead and vice president of firmwide talent development for JPMorgan Chase & Co.: “DEI This work cannot fall solely on your [DEI] team,” she says. Illustration by Theresa Stoodley.

There’s no excuse for lack of diversity in talent sourcing

CLO Magazine

Sourcing and including diverse candidates in all hires and promotion considerations is a vitally important way to make sure your team comprises the highest-quality talent. In addition to missing out on quality candidates, an organization also misses out on new and beneficial ideas, viewpoints, and solutions that you can only get from a diverse team. Our action strategies for DEI are based on our metrics, and we change those strategies if we are not making enough measurable progress.