The Difference Between Empathy and Sympathy (And when to use each one)
Association eLearning
MAY 14, 2015
It’s an often repeated tenet of instructional design and it sounds great in theory. The two words are often confused, and for good reason, since their definitions are so similar. If, on the other hand, someone from the sales team mentioned a particularly stressful sale, I would have less frame of reference.
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