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How AI Tools Are Transforming Customer Service Automation

Integranxt

Businesses are constantly seeking innovative ways to elevate service, improve efficiency, and build stronger customer relationships. This is where Artificial Intelligence (AI) automation steps onto the scene, offering a transformative approach to customer service. Around 44% of companies are interested in investing seriously in AI.

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‘Learning literacy’ and the currency of a knowledge-based economy

CLO Magazine

Just as financial literacy engenders effective retirement planning, in a knowledge-based economy, employees will need smart investments in their learning, whether in time, effort, financial resources or, most likely, all of the above. This research effort demonstrates how these programs are a win-win for our entire organization.”.

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9 Simple Hacks to Write Better Knowledge Base Articles

TechSmith Camtasia

A knowledge base is a set of organized information about your product or service that a reader can go through to learn about said product or service or how to solve related problems. Knowledge bases can be aimed at internal or external audiences and can serve different purposes. Ask the right questions.

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Product Knowledge Training: Creating and Implementing a PKT Plan

Infopro Learning

Today businesses that provide quality customer experiences can set themselves apart from competitors and gain a more extensive base of loyal customers. Quality service is one of the critical factors today’s consumers consider before making a purchase. The 3rd step is the careful implementation of the product training program.

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12 Ways to Get the Most Out of Your Authoring Tool

Knowing what you need from an eLearning authoring tool can be hard, especially when there are so many options on the market. gomo’s new ebook aims to save you time and hassle by identifying 12 must-have authoring tool features.

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10 Tools to Improve Retail Customer Service

Ed App

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. To help you with this, we’ve rounded up 10 tools to improve retail customer service to help rack up sales and meet your goals. Tool to Improve Retail Customer Service #1 – EdApp. Cost: Available upon request.

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AI Showdown: ChatGPT Vs. Google’s Gemini – Who Reigns Supreme in Conversation?

Integranxt

Backed by Google’s vast knowledge base, Gemini prioritizes factual accuracy, making it a powerhouse for tasks requiring precise information retrieval and analysis. Feature Face-off Conversational Abilities: ChatGPT impresses with its wide-ranging knowledge base and adaptability, engaging users in meaningful dialogues.