Dashe & Thomson

JANUARY 14, 2011

my spare time I read, play with my kiddos, and train with the Dashe & Thomson running team. Download the whitepaper » Blog this! Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Download the whitepaper » Blog this! Leave a Reply Click here to cancel reply. Liam McCoy: Thanks for this.

Social Networks 113

Social Networks Social Learning Blended Learning Blogging 113

Dashe & Thomson

MARCH 6, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Make Learning An Experience. Download the whitepaper » Blog this! Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Download the whitepaper » Blog this! Be Tech Savvy; Be Creative.

Blended Learning 141

Blended Learning Social Networks Social Learning Blended 141

Dashe & Thomson

MARCH 11, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Can Games Transform the World? my spare time I read, play with my kiddos, and train with the Dashe & Thomson running team. Download the whitepaper » Blog this! To be effective the game must make work seem like play.

Social Networks 124

Social Networks Social Learning Blended Learning Games 124

Dashe & Thomson

FEBRUARY 25, 2011

Discovered via Brent Schlenker’s Corporate eLearning and Development blog. my spare time I read, play with my kiddos, and train with the Dashe & Thomson running team. Download the whitepaper » Blog this! Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? I’ll be seeing it again!

Social Networks 133

Social Networks Blended Learning Social Learning Blogging 133

Dashe & Thomson

MARCH 27, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Accelerated Learning: Where Does It Fit In? link] Blog this! I am an avid film goer, music lover, bridge walker, and supporter of the Dashe & Thomson running team. Download the whitepaper » Blog this!

Social Networks 140

Social Networks Blended Learning Social Learning Blogging 140

Dashe & Thomson

JANUARY 27, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Online Video: the Perfect Social Learning Tool? I am a member of the Dashe & Thomson running and biking teams, and captain of its small but emerging chess team. Download the whitepaper » Blog this! Properly d.

Social Learning 134

Social Learning Social Networks Social Blended Learning 134

Dashe & Thomson

JANUARY 21, 2011

my spare time I read, play with my kiddos, and train with the Dashe & Thomson running team. Download the whitepaper » Blog this! Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Download the whitepaper » Blog this! Leave a Reply Click here to cancel reply. Liam McCoy: Thanks for this.

Performance Support 100

Performance Support Social Networks Brain Blended Learning 100

Dashe & Thomson

DECEMBER 14, 2010

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Hey, That’s Social Learning! my spare time I read, play with my kiddos, and train with the Dashe & Thomson running team. Download the whitepaper » Blog this! Download the whitepaper » Blog this!

Social Learning 100

Social Learning Social Networks Blended Learning Social 100

Dashe & Thomson

FEBRUARY 22, 2010

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Using Wikis to Stop Brain Drain by Jolene on February 23, 2010 in Wikis In his December Training Magazine article Training in a Web 2.0 my spare time I read, play with my kiddos, and train with the Dashe & Thomson running team.

Wiki 100

Wiki Social Networks Blended Learning Brain 100

Infopro Learning

NOVEMBER 21, 2023

Are L&D teams on the brink of a profound transformation? In the ever-evolving landscape of corporate training, one question looms large; will Artificial Intelligence (AI) disrupt Learning & Development (L&D) teams?  However, the contemporary workplace presents L&D teams with unique challenges.

Teams 221

Teams Privacy Compliance Training Harbinger 221

Infopro Learning

DECEMBER 23, 2020

Today on 90% of consumers consider customer service to be a factor they consider before deciding whether to do business with a company (1). This is one of the many reasons industry leaders are doing all that they can to strengthen the skills of their customer service teams. Solution Highlights.

Customer Service 251

Customer Service Services Blended Learning Custom 251

Infopro Learning

MAY 6, 2019

Why is Customer Service Training So Important? Customer service can greatly impact the success and perceptions of your organization. Great customer service can help you attain new business and maintain relationships with loyal customers. This is why customer service training is important.

Customer Service 272

Customer Service Methods Services Blended Learning 272

Infopro Learning

OCTOBER 18, 2023

If you’ve ever interacted with a customer success team , you know just how crucial they are in ensuring your satisfaction and loyalty. Yes, you heard that right – we’re about to dive into the exciting realm of transforming the selling behavior of your customer success team.

Behavior 221

Behavior Metrics Teams Custom 221

Infopro Learning

NOVEMBER 10, 2022

This blog will discuss the need for a strategy for corporate learning and development programs and how L&D leaders can align L&D strategy with the business objectives. Even teams with a high return on investment (ROI) have room for improvement. Communicate Goals Clearly. Determine Skill Gaps.

eLearning Strategy 352

eLearning Strategy Corporate Learning Corporate eLearning Learning Strategy 352

Ed App

JANUARY 27, 2023

The type of service provided to customers can make the difference between whether a brand or organization succeeds or fails. The best customer service solutions train your employees to offer superstar services and allow you to measure their performances so you can do adjustments along the way.

Customer Service 75

Customer Service Services Solution Custom 75

Ed App

JANUARY 30, 2022

Identifying the most important customer service training topics is a crucial step in developing your employees, and ensuring that they are fully equipped with relevant information and vital skills in representing the business with your customers. Check out these customer service training topics you shouldn’t miss out on. .

Customer Service 52

Customer Service Services Diversity Training Custom 52

Unboxed

APRIL 3, 2020

Good vs Great Customer Service. Good vs great customer service can make all the difference to your bottom line. Did you know that 84 percent of businesses that focus on customer service see an increase in revenue as a result? If you want to see revenue increase, start with customer service.

Customer Service 84

Customer Service Services Custom LMS 84

Ed App

OCTOBER 27, 2022

We’ve compiled a list of customer service training software to give your teams the skills and knowledge to deliver the best customer experience to your customers. Customer Service Training Software #1 – EdApp. Sign Up For Free and Start Using The Best Customer Service Training Software Today!

Customer Service 40

Customer Service Services Software Custom 40

Matrix

JULY 13, 2022

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

Customer Service 74

Customer Service Compliance Training Ideas Services 74

TalentLMS

JULY 24, 2023

Customer support teams are the unsung heroes of every business. They ensure customer satisfaction, loyalty, and retention. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. How to do that? But you can’t rely only on that.

Performance Support 93

Performance Support Support Teams Custom 93

Ed App

JANUARY 12, 2023

It doesn’t take an expert to see the importance of investing in training and elearning courses for your customer service representatives. With a team who knows how to handle different customer behaviors and deliver a great service experience, you’ll get to keep a steady stream of new customers and secure long-term business success.

Customer Service 40

Customer Service Services Custom Course 40

Ed App

MARCH 15, 2021

Free customer service training courses are free courses that can train your customer service team on the various aspects of good customer service. These courses are important because customer service goes hand-in-hand with quality products. The course is not generic.

Customer Service 52

Customer Service Services Free Custom 52

Capytech

JANUARY 9, 2022

Customer Service Skills Your Employees Should Have and How E-Learning Can Help. Customer service is a critical function in many businesses. Whether you deal face to face, online, or on the telephone, the interactions your team has with customers will impact your bottom line. General Customer Service Skills.

Customer Service 52

Customer Service Services Custom Skills 52

Ed App

MARCH 21, 2021

Why improve customer service training? Great customer service is not a skill that all people are born with. But like any other skill, practice in the presence of a competent educator will help take average customer service employees to a whole new level. Customer service training idea #2 – Icebreakers.

Customer Service 52

Customer Service Services Ideas Custom 52

TalentLMS

SEPTEMBER 10, 2020

So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers. Ready to get started?

Customer Service 96

Customer Service Services Diversity Training Custom 96

Ed App

JULY 29, 2022

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Cost: Free. Key Features: . Microlearning.

Customer Service 40

Customer Service Coaching Services Authoring Tools 40

Ed App

DECEMBER 21, 2021

Equipping your team with tips for quality customer service is essential so they can help customers find value before and after their purchases. This goes to show how customer service is central to every business’s operations. Tip for Quality Customer Service #1 – Sharpen your product knowledge.

Customer Service 52

Customer Service Quality Services Custom 52

Infopro Learning

DECEMBER 22, 2021

For example, you can train ops employees with customer service representatives or the marketing team. In this scenario, the ops team is set up to become more engaging and influential communicators. Analysing skill adjacencies requires you to find roles with complementary skillset requirements, if not identical.

Program 419

Program Training Train Learning Objects 419

Infopro Learning

SEPTEMBER 16, 2022

In recent years, heavy expenditures have been made on training salespeople to deliver excellent customer service. Organizations must understand that just because some of their sales professionals are performing well and delivering significant sales benefits doesn’t mean that other sales teams will also produce excellent outcomes.

Behavior 221

Behavior Sales Metrics Oracle 221

Dynamic Pixel

AUGUST 30, 2022

You can use a variety of different communication channels for feedback, including questionnaires, discussion forums, and social media links. There are many steps in writing a blog post effectively, and it can be hard to keep track of them all. How to solicit feedback from learners. What Makes a Company Great to Work With?

Companies 52

Companies Education LMS Services 52

Infopro Learning

OCTOBER 25, 2021

As customers prefer digital platforms to conduct their banking-related activities, sales employees lack the opportunity to access relevant information that surfaces during in-person communications. As a result, financial sales teams face the following challenges: • Cross-selling a variety of products. Social Learning.

Sales 419

Sales Diversity Training Program Case Study 419

Ed App

JUNE 7, 2021

Communication skills are the skills required for you to effectively receive and communicate information. Everyone in your organization needs to have good communication skills, so that information can be passed in a timely and effective manner to prevent bottlenecks and maintain high production levels.

Communication 52

Communication Skills Course Social Media 52

Paradiso

OCTOBER 24, 2023

It helps support teams address training barriers and challenges by providing a flexible, efficient, and accessible way to train agents without disrupting daily operations. It ensures that agents are well-prepared to deliver the service your customers expect. The good news is that call center training software offers a solution.

Authoring Tools 91

Authoring Tools Diversity Training Compliance Training Simulations 91

Cognigix

JUNE 1, 2022

To maintain excellence in customer service and a competitive edge in the current business environment, organizations need to continuously train their workforce. Vendors have a dedicated team of instructional designers, learning experts and multimedia developers who bring in expertise and follow best practices to develop courses.

Custom eLearning Development 98

Custom eLearning Development Outsource ROI Custom 98

Ed App

JANUARY 28, 2019

As the demand for customer service training grows, so do the delivery methods for employers. However, do organizations really know how to deliver customer service training effectively, in a manner that leaves the participants feeling revitalized? Download EdApp: Small Team Edition from the App store now.

Customer Service 40

Customer Service Services Custom Training 40

LearnDash

SEPTEMBER 29, 2020

These tasks are often tedious and time consuming, and if a course creator can’t keep up with them all, it can lead to missed communications, lost sales, and poor customer reviews. Social media automations can help your content marketing efforts while also making it easier for you to keep up with customer service.

Integrate 309

Integrate Social Networks Course Twitter 309

TalentLMS

OCTOBER 10, 2019

So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience. Gartner found that more than 80% of companies expect to compete almost solely on the basis of customer experience by 2020. What skills do you need for customer service?

Customer Service 70

Customer Service Services Custom Guide 70