eLearning 24-7

DECEMBER 8, 2009

Customization can be a big deal when it comes to your LMS/LCMS for a simple fact, many of times what you are purchasing is “off the shelf&# and comes with standard features. Now, customization comes into play. Understand two important facts before you head down customization. It will cost you for customizations.

Custom 40

Custom LMS LCMS Upgrade 40

eLearning 24-7

JANUARY 5, 2011

When it comes to the e-learning market, specifically the LMS space (and you can toss in LCMS, CMS, Learning Portals as well), there are a lot of traps that customers fall into and can’t get out. Sometimes it is a result of the vendor, other times it is a failure of due diligence on the part of the soon to be customer.

Case Study 61

Case Study Custom vendor SkillSoft 61

eLearning 24-7

MARCH 25, 2024

If you have a custom shop build your system (you can’t say in-house, because the last time I looked, custom shops charge fees to do so), I’ve seen some solid looks – but it isn’t free. Support, whether it is customer, or tech support, or a combo of both, on the commercial side, should be better than in-house.

Learning System 77

Learning System System Moodle Open Source 77

eLearning 24-7

APRIL 19, 2022

There are vendors that unless you have a minimum of 1,000 end-users (regardless if they are employees, customers, etc.) Knowing that if you go with customer education, the smaller number should increase in time, as you acquire more customers/clients/partners/members. 1,000 is the magic number for a lot of vendors. Nice UI/UX.

Learning System 87

Learning System System Metrics Learner 87

eLearning 24-7

JANUARY 11, 2024

A frontline worker – dealing with customers Face to Face (first gig) and second when I cleaned tables. Customers Customers – just saying the term will make some folks cringe because people can be friendly, jerkish, rude, pleasant, and demanding. As a customer I have witnessed great with OJT, and miserable. Do

Online Learning 87

Online Learning Online ILT Learning 87

eLearning 24-7

NOVEMBER 19, 2021

Then they started to notice Workday customers, not buying WL, because they – the customer wanted their learning for customer learning (aka education aka training). We will create a separate instance that can be used for your customers. Okay, got it. Workday Learning said, okay, we can fix that. Only problem?

vendor 101

vendor Micro-Learning SAP Learning System 101

eLearning 24-7

DECEMBER 21, 2023

If the vendor was a custom shop building a system, off say Moodle or whatever code they are using that is open source? Any system whereas the main focus of business is custom development with less than 15% learning and or training systems? Absorb LMS (FAL) (Combo – Employees and Customers/Client/Partners, etc.)

Learning System 69

Learning System System Metrics Compliance Training 69

eLearning 24-7

OCTOBER 29, 2020

I’m here to tell you, not only can you establish revenue with B2B/B2C training via e-learning but do it in such a way, that it becomes RR – recurring revenue and customers/clients/members/partners into repeat buyers. . Heck, you could be an e-learning company who provides online learning to your customers. .

Training 89

Training Train Questionmark Association 89

eLearning 24-7

APRIL 1, 2021

Group One (aka G1C) – Customer Education. These systems are over 80% focused on customer education (aka customer training), partner training, B2B/B2C. the client) is selling/providing to its customers and partners (i.e. There isn’t anything stopping a client from using Group 2, for their customers.

Market 116

Market Association LMS Association Learning Management System LMS 116

eLearning 24-7

DECEMBER 14, 2022

If you allow the admin to set various rules especially if you are in the customer ed side, with the sub-portals, then you score higher; on the employee side, rules is quite common – but how many rules can you set, what rule options are there and so forth impacts scoring. If you have drag and drop, you score higher.

Learning System 98

Learning System System Metrics vendor 98

eLearning 24-7

SEPTEMBER 25, 2023

We are in the learning and training space -whether it is for your employees, customers, clients, partners, members, students and so forth. I am a fan of listening to your customers (clients as vendors refer to them as), but the customer doesn’t know everything that is possible, nor is even aware of it. What should?

Metrics 78

Metrics LMS vendor Learning System 78

eLearning 24-7

MARCH 15, 2021

I never listen to vendors who tell me, “oh we compete against so and so, because we get a lot of their customers.” Employees and Customer education competitor. Employees and Customer education competitor. However, there is an exception if you wish to offer WL to your customers, partners and so forth.

Alternatives 105

Alternatives System Docebo SAP 105

eLearning 24-7

FEBRUARY 8, 2024

A multi-level LMS, seven to be exact – with a 3D front-end customized to even the carpet had our name on it. Eliminate redundancy and write it as you would if you were providing training to your employees or customers or both. Remember The customization level, again, most vendors won’t do it.  Geolearning.

Enterprise 78

Enterprise Learning System System RFP 78

eLearning 24-7

MARCH 6, 2023

” If I was a vendor, like Workato, that connects APIs, and right now has a growing customer base with learning system vendors, I’d be paying attention to GAI offerings that just by developing code, could do the same thing (at a cheaper price point, let alone free). .” Can we do it today?

Digital 84

Digital Learning Technologies Technology vendor 84

eLearning 24-7

FEBRUARY 26, 2024

A few vendors have multiple LLMs – which I strongly recommend as the best route, even for companies that have added an LLM to be used for their employees, customers, or whomever. I shudder to think what those fine folks in marketing are creating for their customers around AI and how it benefits them with best practices.

Association Learning Management System 75

Association Learning Management System LMS Authoring Tools Association LMS 75

eLearning 24-7

JANUARY 12, 2021

As anyone who has ever worked in tech (including myself), I would often hear the tech sales team, and IT tell customers, “yeah it is on our roadmap”, but never specified when. A client is responsible for training their employees, customers etc – not the vendor. Sure, 10 yrs from now, but hey it is on our roadmap. .

Learning System 135

Learning System System Compliance Training Metrics 135

eLearning 24-7

JULY 29, 2021

Why, would a system that pushes heavily around the customer education/partner training segment, acquire a vendor who does the complete opposite? There isn’t anything stopping a TXP from offering or going after the customer education segment, and there are two that already do. For the customer education segment though?

Learning System 115

Learning System Market System vendor 115

eLearning 24-7

JANUARY 31, 2023

I bring this up because of the number of combo learning systems – going after employees and customers. Because if you decide not to purchase performance, and want the system for customer ed, then sure, it could work, depending on the functionality of the LMS or LP. Not customers. Not associations. If at all?

Performance Support 79

Performance Support Performance Trends Blended Learning 79

eLearning 24-7

JUNE 8, 2022

The old school, legacy term is “extended enterprise”, but this term is often used when referring to customer education or partner training. Not so much with the above use cases (sans the customer education angle). Custom domains? You will notice that systems that are customer-education primary are on this list.

System 89

System Portal vendor White Label 89

eLearning 24-7

JULY 1, 2021

Join the group, ask questions, from how to develop a top-tier e-learning program to generating sales and long-term revenue with customer education/partner training, to establishing and building mass use with repeat learners. As for providing customer education, I definitely would not go Workday Learning. They are those who can.

Association Learning Management System 101

Association Learning Management System vendor LMS Association LMS 101

eLearning 24-7

NOVEMBER 2, 2022

One of the biggest challenges in the industry is full customization. Vendors nowadays, the majority at least, do not want to do mass customization. If you want to go full tilt with development and mass customization, you can. Plus, how many are you going to buy for your employees/customers/members and so forth?

DevLearn 83

DevLearn Scanning vendor Docebo 83

eLearning 24-7

JUNE 16, 2022

By showing “here is the data and updates around support information”, it helped or ideally helped alleviate the concerns from some of their customers. Can I use it for customer-education? BlueVolt is trying to re-invent themselves as customer education, but the system is heavy still around employees.

Cornerstone 90

Cornerstone SumTotal vendor Compliance Training 90

eLearning 24-7

NOVEMBER 29, 2022

Thought Industries is for customer education/partner training, associations, and other B2B/B2C, like training providers for example. The number of vendors who can do full customization is very small, and it is labor intensive (on the vendor part, which means cost), and priced high on the buyer side. Why use Helium? The Benefit?

Learning System 97

Learning System System Metrics vendor 97

eLearning 24-7

MARCH 23, 2023

Q: I am training customers on my product; how will generative AI help my training and how could it hurt it? Personalized content: Generative AI can analyze customer data and preferences to create personalized training materials, making the learning experience more engaging and effective for each individual.

Authoring Tools 63

Authoring Tools Diversity Training Compliance Training Policies 63

eLearning 24-7

APRIL 29, 2021

The Pathgather acquisition, was a total customer buy, despite what they may say. I’ve seen some really cool feature sets and systems with lots of customers but are missing items. Thought Industries – The customer education market is – and will be the hottest segment for the rest of 2021 and right thru 2022.

Learning System 105

Learning System System Metrics Learn.com 105

eLearning 24-7

AUGUST 24, 2022

When it comes to 3rd party content/courses from publishers and/or providers, most folks just focus on the courses/content they want for their learners, regardless if they are association members, customers, clients, partners, employees or students. Don: We provide our customers with a wide range of data.

Compliance Training 69

Compliance Training Diversity Training Media Content 69

eLearning 24-7

JUNE 22, 2022

After reading the “ Art of Mentoring “ by Dr. Ravishankar Gundlapalli, the founder of MentorCloud ,I reached out to see if he was open to some questions around mentoring and employee, customer and even student development. Can it be for say students at a university or customers of a client or even members of an association?

Mentoring 61

Mentoring Coaching Association LMS Association Learning Management System 61

eLearning 24-7

MAY 22, 2020

Question: I am a current Saba Cloud customer, will I have to switch over to Cornerstone? If you are an existing customer of Saba Cloud, including folks who are using the on-premise version, you can stay on the system(s). Answer: The general answer is NO, if you are a new customer who wants Saba Cloud. accurate data).

Saba 58

Saba Cornerstone LMS Enterprise 58

eLearning 24-7

MARCH 1, 2020

Then you will need content, regardless if it is off-the shelf or someone you hired to create the custom content or even yourself or your team building the content via a 3rd party authoring tool. Plan to continue to market the system to your employees or customers. First, you purchase a learning system. Well, you need funds for that.

Compliance Training 63

Compliance Training Business vendor Learning 63

eLearning 24-7

MAY 18, 2021

That is very clear, but one component, that I initially didn’t see, to be honest, and transparent, was how combo (they play at least 50-50, employees to customers, although many tend to skew 60-40, 70-30 employees to customers), would go when it comes to a talent development platform. They will come.

Platform 59

Platform Develop vendor Skills 59

eLearning 24-7

NOVEMBER 10, 2021

What if Mollie, the head of customer service is designated to provide learning to all the employees, because the head of HR just fired err laid off the entire L&D department, including the person overseeing it? Yet, no problem, because this is part employees, and sales training is more about the customer. Whom to blame?

Learning System 60

Learning System System vendor Examples 60

eLearning 24-7

SEPTEMBER 14, 2022

I didn’t think about notifying my salesperson or customer service rep, or even checking to see what should I do. Regardless if you are providing customer education (fee based or free) or employees or members or some combo of customers and employees; you should be developing a plan. I didn’t care. If yes, include it.

Guide 73

Guide vendor Learning System Association LMS 73

eLearning 24-7

JULY 26, 2023

Q: Who has the best customer training system in the industry? If you are customer training – most people sell – to generate revenue – where is the data for that – what is popular, what isn’t – and why? The data should tell me – and yet, very few vendors in the customer training side have it.

vendor 77

vendor Learning System System Metrics 77

eLearning 24-7

JUNE 26, 2023

Now, if you want employee learning only, and you go to a vendor who only does customer training, then the initial “use case” rejection (politely) is understandable. Considering the person pre-qualifying you, is not at the expert level of customer training, I found this extremely displeasing and unsettling.

Learning System 63

Learning System System vendor Association Learning Management System 63

eLearning 24-7

AUGUST 11, 2023

This is ideal if you are doing B2B (aka extended enterprise, aka customer training/client training/partner training). that will build a custom mobile app for you. But, they will build a custom mobile app for you – white labeled with your name on it, and aligns to the system. Again there is a fee-involved.

Learning System 75

Learning System System White Label vendor 75

eLearning 24-7

SEPTEMBER 11, 2020

One system targets only customer education/training, partner training, what we refer to as B2B and B2C (customer being the company’s or business customers) or it can be an association whereas the members receive the training. Each of these vendors can support at least 10mb bandwidth for remote workers (i.e. CrossKnowledge.

System 59

System Metrics Cornerstone Association LMS 59

eLearning 24-7

OCTOBER 12, 2020

Where portals to other dimensions open up at the moment the learner can’t access the system, when a manager from accounting complains in a two page e-mail, that she can’t access the mobile app, or when a customer demands a refund because the content you uploaded doesn’t run on their Windows 2000 machine.

Authoring Tools 96

Authoring Tools vendor Association Learning Management System Compliance Training 96