SweetRush

NOVEMBER 30, 2023

November 29, 2023 – Bridgestone Americas, a global leader in tire technology and service, and SweetRush, a leading provider of custom learning solutions, announced the launch of an award-winning, mobile-friendly, high-engagement sales training and performance program: Consumer Tire Education (CTE). San Francisco, Calif.,

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Sales Innovation Brandon Hall Program 82

TalentLMS

SEPTEMBER 10, 2020

So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers. Ready to get started?

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Customer Service Services Diversity Training Custom 96

Docebo

MAY 13, 2016

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. Use branching scenarios to improve customer interactions.

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Customer Service Services Custom Simulations 100

TalentLMS

OCTOBER 10, 2019

So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience. Gartner found that more than 80% of companies expect to compete almost solely on the basis of customer experience by 2020. What skills do you need for customer service?

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Customer Service Services Custom Guide 70

Infopro Learning

JUNE 25, 2021

Product knowledge training is an essential tool that helps sales teams improve their customer service skills. Effective product knowledge training programs engage learners and familiarize your sales reps with new products. These changes have caused a growing need for remote-friendly product knowledge training programs.

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Infopro Learning

JANUARY 21, 2021

Quality service is one of the critical factors today’s consumers consider before making a purchase. This has led many organizations to look for ways to improve customer experiences. A design and blended strategy are then developed to meet the needs of your sales reps. The process begins with in-depth planning.

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Matrix

JULY 13, 2022

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

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Customer Service Compliance Training Ideas Services 74

Infopro Learning

JULY 9, 2021

In addition, having the ability to answer any questions is critical to delivering quality customer service. Replacing instructor-led sessions with a blend of VILT and online training modules will help your business continuously provide sales training no matter their location. Provide Support Materials.

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BrainCert

AUGUST 10, 2023

In the high-speed realm of sales, where every interaction carries weight, effective training is the foundation for achieving success. However, not all sales professionals learn in the same way. People have unique learning styles, and as a result, a one-size-fits-all approach to sales training may fall short of its intended impact.

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Learning Styles Sales Diversity Training Simulations 52

BrainCert

DECEMBER 23, 2022

Sales training teaches salespeople the skills and knowledge they need to effectively sell products or services. An LMS can be a helpful tool for providing sales training. With an LMS, instructors can easily create and deliver sales training content, such as videos, presentations, and quizzes.

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Sales Compliance Training Blended Learning LMS 59

Paradiso

OCTOBER 24, 2023

The training covers various aspects, including company-specific knowledge, product and service details, technical information, operational procedures, and customer service skills. This feature is invaluable for conducting virtual training sessions, especially for in-depth customer service topics.

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Authoring Tools Diversity Training Compliance Training Simulations 91

Fly Plugins

MARCH 26, 2024

Retail Industry Effective training is crucial in the retail sector to ensure consistent customer experiences, increase sales, and enhance employee engagement. An Enterprise LMS allows retailers to train their sales staff on product knowledge, customer service, visual merchandising, and sales techniques.

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LMS Learning Management System Enterprise Compliance Training 177

Clarity Consultants

MAY 26, 2023

The B2B sales world has completely changed over the last few years, and businesses all over the world are struggling to keep up. This makes a sales enablement program a vital tool when running a business. What is the Purpose and Goal of a Sales Enablement Program? That’s why a sales enablement program is essential.

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Instructional Design Sales Instructional Instruction 62

Litmos

SEPTEMBER 4, 2018

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. However, there is a variety of service roles that require remote access to online training materials. Builds Service Skills On The Spot.

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Compliance Training Customer Service Mobile Learning Services 64

TalentLMS

SEPTEMBER 10, 2020

So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers. Ready to get started?

Customer Service 52

Customer Service Services Diversity Training Custom 52

Association eLearning

MAY 3, 2017

Additionally, the total number of hours of video watched on YouTube each month is 3.25 With the popularity of online videos and the increased emphasis on microlearning, it just makes sense to use videos in eLearning. Videos are more engaging and memorable than text. Videos can provoke discussions.

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Diversity Training Video Solution Scanning 215

Litmos

FEBRUARY 26, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider. Time Management. Negotiation.

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Customer Service Compliance Training Services Custom 49

Infopro Learning

JANUARY 19, 2023

For instance, if your sales personnel fail to retain customers, they may require customer service training to improve sales and customer satisfaction. Delivering short bursts of information through videos, games, and scenarios enables learners to recall and apply what they learned to their everyday work.

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Custom eLearning Development Diversity Training Metrics Program 221

Kitaboo

APRIL 21, 2023

How then, can you afford your sales team not having access to mobile-first content? Your sales team is the face of your company. When they go for a sales meeting, their sole objective is to turn the prospective customer into a client. The customer needs information that helps him solve a problem.

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Sales Mobile Augmented Reality Teams 52

Ed App

AUGUST 2, 2021

In this competitive market, sales coaching drives a prime opportunity that can put your sales force on the cutting edge. It helps build on their sales and communication skills, improve their performance and confidence, and refine their strategies for closing bigger deals and ensuring repeat business with these clients.

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Coaching Sales Authoring Tools Software 52

Ed App

JUNE 24, 2021

Sales representatives play a pivotal role in building your brand image and reputation and ensuring long-lasting customer retention. With this in mind, it is critical that they receive regular sales training and support to keep the quality of their performance up to the highest standard and further maximize their potential. .

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Sales Platform Virtual World eLearning Tools 52

Litmos

FEBRUARY 5, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. . Customer Service Training: 8 Overlooked Skills To Consider. Time Management.

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Customer Service Compliance Training Services Custom 40

Tesseract Learning

AUGUST 17, 2020

Interactive training videos are a form of media that eLearning can borrow from marketing. Interactive videos gained popularity in sales and marketing when Flash was a popular multimedia software platform to create digital media solutions. In this blog, we will explore how interactive videos can make your training more engaging.

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Compliance Training Interactive Authoring Tools Video 111

Think Orion

NOVEMBER 29, 2023

Online video consumption continues to grow, and it’s no secret that the market for online courses is enormous. The video-on-demand market worldwide is projected to reach a revenue of US$159.90 Video is quickly becoming the standard e-learning format. But what is a video course? billion by 2023.

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Creativ Technologies

SEPTEMBER 22, 2021

They have to be prepared to deal with customers who are eager to purchase something, but also don’t want to spend much time in the store. Some customers are also excited to do in-store shopping, but they get annoyed when the sales executive does not properly attend to them. Ensure disabled people get a positive experience.

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e-learning company Sales Learning Company Companies 52

Webanywhere

OCTOBER 21, 2022

A recent trend in the world of learning is to ask employees to create videos. What are employee-generated videos? Employee-generated videos are videos that brands use in their learning development efforts created by their employees. There are various reasons to use employee-generated videos.

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Video Social Media Trust Media 52

ProProfs

JULY 16, 2021

75% of consumers would stop doing business with a retailer if they encountered a bad experience such as poor customer service. What Is Retail Sales Training? Retail sales training is meant for retail employees on anything related to a retail store’s operations. Key Elements of Retail Sales Training.

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Sales Program Guide Create 52

Experiencing eLearning

AUGUST 18, 2020

” If you took a photo or video of the desired behavior, what would it look like? For example, a client might ask you for training on “quality customer service” or “better communication between nurses and patients.” Get specific with behaviors. Julie Dirksen describes this as the “photo test.”

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Behavior Analysis Simulations Photo 491

Kitaboo

AUGUST 6, 2019

Engaging interactive content can transform conversations with sales prospects and convert them into customers. Creating interactive content for sales enablement is an effective practice to convert prospects into loyal customers. It is important to differentiate between content for marketing and sales enablement.

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Sales Interactive Content Create 81

Spark Your Interest

APRIL 11, 2024

Wikipedia defines as Generative AI as “artificial intelligence capable of generating text, images, videos, or other data using generative models, often in response to prompts” and is the most readily applicable AI in training. Synthesia – It rapidly generates videos of professional quality.

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Benefits Course Training Train 147

Axonify

AUGUST 12, 2016

After all, as the saying goes, a picture (or, in this case, a video) is worth a thousand words. This video features the story of a frustrated CEO, who is at his wits end. And, if you like the video, please share it with your network (colleagues, managers, friends) to help us spread the word. Spoiler alert!

Organization 100

Organization Video Effectiveness Write Blog 100

Axonify

AUGUST 12, 2016

After all, as the saying goes, a picture (or, in this case, a video) is worth a thousand words. This video features the story of a frustrated CEO, who is at his wits end. And, if you like the video, please share it with your network (colleagues, managers, friends) to help us spread the word. Spoiler alert!

Organization 100

Organization Video Effectiveness Write Blog 100

Infopro Learning

FEBRUARY 28, 2020

Utilize Video-based Learning. Video-based learning has been growing in popularity in the training and development world due to its proven ability to increase employee engagement. This makes sense if you consider the fact that employees are 75% more likely to watch a video than they are to read documents, emails or articles online (3).

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Compliance Training Blended Learning Micro-Learning Case Study 294

fewStones

MAY 1, 2023

Are you looking for corporate video production in Singapore? Get an Instant Quote Our Services Live Action Video 2D Animation Video Personalised Video Live Streaming Find out more about us Check out our guide below Over the years, we’ve seen the churn for corporate videos that are meant for marketing.

Productivity 52

Productivity Product Video Guide 52

Infopro Learning

JULY 8, 2022

There’s no doubt that short-form video content such as YouTube Shorts is growing in popularity. On the other hand, microlearning allows you to build content that explicitly meets a need, whether the topic relates to customer service, negotiation, building sales, or introducing new industry standards. Let’s find out.

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microlearning Information Overload Micro-Learning Attention 221

Enterprise Study

APRIL 24, 2019

Sales today is less about a quick conversion and much more about crafting ongoing relationships that continue to deliver mutual benefits. Key to that is developing the kind of after sales support that works hard to retain customers. So, what part does after sales support have to play and what are the benefits?

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Sales Support Custom Customer Service 40

Ninja Tropic

DECEMBER 19, 2022

7 Sample Training Video Script Templates for eLearning Are your employees ready to take on their responsibilities? With so much value placed on training, it is no surprise that companies are turning to eLearning and video training to meet their instructional needs and prepare their workforce. Sample eLearning Scripts 1.

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Examples Sample Harassment Training Templates 52