Talented Learning

JANUARY 15, 2020

EPISODE 32 – TOPIC SUMMARY AND GUEST: If you’re a fan of Talented Learning, you know I’m obsessed with customer education. And if you share my enthusiasm for customer education, you’ll want to listen to every word of advice from today’s guest, Bill Cushard , General Manager of Learndot by ServiceRocket.

Podcasts 57

Podcasts Podcaster Podcasting Metrics 57

CLO Magazine

NOVEMBER 26, 2013

The 10th annual Chief Learning Officer Learning In Practice Awards recognized learning leaders, vendors and organizations that have made a substantive and measurable change in business, vision, strategic alignment or leadership. Excellence in Community Service. These are their stories. CLO of the Year: Yum Brands’ Rob Lauber.

Cornerstone OnDemand 65

Cornerstone OnDemand Enspire Blended Learning Saba 65

ICS Learning

JANUARY 6, 2014

We here at ICS Learning Group had a successful 2013, working hand-in-hand with our customers to deliver another year of cutting-edge custom eLearning projects. The lessons introduce a variety of nanofabrication safety procedures to a range of audience types, from service technicians to aspiring researchers.

Custom eLearning Development 100

Custom eLearning Development Compliance Training Courseware Instructional Design 100

Attensi

DECEMBER 12, 2023

Changing customer behaviors The banking sector is a great illustration of the need to reskill the workforce. The number of branches has gone down from 82,126 in 2013, to 69,905 physical locations in just 10 years. With most operations available through a banking app, fewer customers turn to bank tellers for routine transactions.

Social Networks 52

Social Networks Simulations Agile LinkedIn 52

Challenge to Learn

MARCH 6, 2018

We decided to start developing a very easy, web-based eLearning authoring tool in the spring of 2013, and we launched our first paid plan (our minimum viable product) in 2014. At our current stage, we employ specialists for product development, marketing, sales, operations, customer success, and finance. From managing to leading.

Easygenerator 124

Easygenerator Write Blog Trust Sales 124

Harbinger Interactive Learning

SEPTEMBER 18, 2018

Caterers have introduced newer menu items and are providing a wider range of services than before to meet the increasing client expectations. growth rate from 2013-2018. Here is what I think: Increasing Reach of Technology – For the first time in the history of food service, the power of ordering is literally in the hands of consumers.

Industry 63

Industry Hosting Statistics Services 63

NovoEd

OCTOBER 15, 2018

The resources provided by Devonshire will allow us to accelerate our momentum in product functionality , customer support, and market reach. NovoEd’s customers will be the biggest beneficiaries of this infusion of resources and we are excited about the next chapter!

Diversity Training 61

Diversity Training Offline Collaboration Mentoring 61

CLO Magazine

NOVEMBER 25, 2013

wanted to bolster brand engagement among its employees to better reflect the company’s shift from software and hardware maker to end-to-end enterprise business services provider. Its customer satisfaction score increased from 91.5 BRONZE: EBSCO Information Services. SILVER: AchieveGlobal. points year-over-year to 44.6.

Enspire 32

Enspire Case Study Content Score 32

Gameffective

MARCH 17, 2019

In 1997 Netflix was launched, offering customers monthly subscriptions so that they could rent movies to be sent to them by mail, rendering the then-norm of charging late-fees irrelevant. In 2007, Netflix launched its streaming services and ultimately changed the way consumers would watch content online. Netflix-and-Chill’ is the .

Change 91

Change Management Metrics Performance Support 91

CLO Magazine

NOVEMBER 25, 2013

SILVER: Conrad Cone, Director of Talent Development at Active Network After going public, Active Network, a software as a service company based in Buraby, British Columbia, experienced global expansion. The goal is to promote organizational agility and enhance customer service and competitiveness.

Technology 32

Technology Simulations Network Director 32

CLO Magazine

NOVEMBER 25, 2013

based service management and consulting firm identified 58 behaviors that could have a negative impact on work relationships. International Paper hired Ivy to create a learning program that would train front-line leaders in various business functions on inclusive leadership. The Rockville, Md.-based

Compliance Training 32

Compliance Training Saba Diversity Training Behavior 32

CLO Magazine

OCTOBER 31, 2018

It’s been an interesting path that’s brought Braden to her current role as global vice president and chief learning officer for Telus International, a worldwide provider of customer-service outsourcing and IT services. I built a whole course to teach the customers,” she said. Photos by: Stevie Chris.

Global 85

Global Learning Customer Service Teams 85

CLO Magazine

MAY 21, 2013

McDonald’s commitment to in-store training has kept its learning function aligned to the business in the company’s most pivotal area: customer service. executive chef Dan Coudreaut gave away the secret recipe to the company’s famed Big Mac special sauce last summer, customers around the world marveled at the revelation.

Blended Learning 77

Blended Learning Metrics Mac Performance Support 77

LearnUpon

JUNE 16, 2022

LearnUpon has always been driven by our hardworking people, loyal customers and impactful product. Our customer journey. Customers have consistently seen the potential in LearnUpon, leading to our constant growth. Way back in June 2012, LearnUpon secured its very first customer. Milestones. But our team is still growing.

Companies 79

Companies LMS Portal Blended Learning 79

CLO Magazine

DECEMBER 28, 2012

When asked about their overall outlook for 2013, most leaders said they expect to continue their investment in learning management and content management systems. This month IDC compares how CLOs feel about corporate learning in 2013 to their outlook in recent years. Some see leadership as an activity to address a deficiency.

CLO 79

CLO Compliance Training ILT Learning Portal 79

CLO Magazine

NOVEMBER 28, 2018

The Business Partnership Award is for learning departments that have partnered in a progressive way with business partners or external organizational divisions and functions such as the sales and marketing department or external customer groups to develop and deliver a targeted employee development program that supports the partner’s goals.

Business 36

Business Outsource Metrics Community 36

Litmos

JULY 19, 2017

McDermott has led an inspiring life from the earliest age, getting his first newspaper route at age 11 and wowing customers with his attention to service, delivering the papers according to their unique specifications. Even in that job, he doubled his customer base. In May 2014, he became SAP’s sole, and first non-European, CEO.

SAP 40

SAP Gartner IBM Press 40

Learning Pool

FEBRUARY 8, 2021

Co-founding #WomenInLearning allowed me to a ctively support women in learning and leadership and promote an environment committed to a more diverse future. It is so simple as it relates to your team as well as your customers. Let people know you are an Irish company, you are award-winning, and your customer service is #1.

Diversity Training 86

Diversity Training Skype Blended Learning Corporate eLearning 86

Docebo

JUNE 13, 2018

He has co-authored multiple award-winning New York Times and Wall Street Journal best selling leadership books ( All In, The Carrot Principle, and The Best Team Wins ), which have have been translated in more than 30 languages and have sold more than 1.5 million copies worldwide. Claudio Erba. CEO, Docebo.

Docebo 40

Docebo Conference Leadership Voice 40

WhatFix

FEBRUARY 3, 2023

They can be customized to include several stats, including the learner’s name and profile photo or avatar, total experience points and badges collected, leaderboard standings, and leveling progress. In 2008, the Deloitte Leadership Academy (DLA) was established as an online internal training program. See Whatfix in action now!

Gamification 52

Gamification Compliance Training Examples Benefits 52

CLO Magazine

APRIL 22, 2014

“They don’t think they need a plan because they’re all about executing the daily services, but we disagree with that concept,” he said. Creating Award-Winning Programs for Local Government The Center for Organizational Excellence provides learning and development services to the county’s 4,400 employees.

Internationalization 39

Internationalization Simulations Liability Quality 39

Allison Rossett

MAY 3, 2014

Wouldn’t you like to hear her thoughts on leadership? The customers of higher ed and opera would benefit from more flexibility. Customers attend on their schedule. billion dollars in funding in 2013, according to CB Insights. What about the former US Cabinet member who now leads a university? Flexibility.

Education 175

Education Social Networks Movie Internationalization 175

CLO Magazine

MAY 25, 2013

In workforce development, you can’t find better examples of these attributes than the accomplished organizations named to the 2013 LearningElite. In workforce development, you can’t find better examples of these attributes than the accomplished organizations named to the 2013 LearningElite.

Roles 40

Roles Enterprise Leadership Innovation 40

Gameffective

MARCH 17, 2019

In 1997 Netflix was launched, offering customers monthly subscriptions so that they could rent movies to be sent to them by mail, rendering the then-norm of charging late-fees irrelevant. In 2007, Netflix launched its streaming services and ultimately changed the way consumers would watch content online. Netflix-and-Chill’ is the .

Change 40

Change Management Metrics Performance Support 40

CLO Magazine

MAY 21, 2013

1 ranking in Chief Learning Officer magazine’s 2013 LearningElite. Then there is a process of fine-tuning until the final product is ready and leadership approves. After learning delivery the company uses Net Promoter Score, a metric to gauge customers’ willingness to recommend a product.

Business 66

Business Blended Learning Augmented Reality iPad 66

OpenSesame

OCTOBER 8, 2013

If your company requires customized database solutions, Access is the tool for you. The 2013 edition of Access actually allows users to create web applications directly in SharePoint 2013, in addition to being able to create tables, queries, forms and reports. Access Services is required for Access 2013.

Microsoft 52

Microsoft OneNote SharePoint Instant Messaging 52

CLO Magazine

APRIL 8, 2014

has a pronounced focus on customer service, and five values — safety, caring, integrity, fun and passion — form the backbone of its culture. JetBlue lives this culture by empowering its staff to independently make decisions that demonstrate its core values and consider the customer in all business decisions.

Culture 58

Culture Change Behavior CLO 58

CLO Magazine

JANUARY 12, 2013

7, 2013 — MediaTec Publishing Inc., The first program slated for broadcast on HCM-TV is Talent Strategies 2013: Talent Acquisition , part of HCM’s newest virtual-only event series offering thought leadership on the key pillars of talent management. CHICAGO, Jan.

Media 42

Media Webcast Diversity Training vendor 42

CLO Magazine

MARCH 24, 2014

It’s not often that you hear a CEO refer to employee training and development as “a higher calling,” but that’s how Bill Whitmore, the head of AlliedBarton Security Services, sees his company’s mission to produce top-flight security officers. Whitmore was again made CEO.

Security 60

Security Compliance Training Director Leadership 60

mLearning Trends

DECEMBER 31, 2012

Back on December 30 2011, I scoped eight predictions ranging from hardware/software to content types and authoring tools to macro-level mobility trends our team felt would influence the market for mLearning products and services for the year and I wasn’t disappointed (or much surprised) about how it all played out.

Predictions 64

Predictions Enterprise Flash to HTML5 Conversion Authoring Tools 64

CLO Magazine

DECEMBER 5, 2016

Potential results may include measures of employee retention, sales, revenue growth, customer satisfaction or cost reduction, among others. Employees are more self-aware and able to solve problems, customer feedback has been positive, contracts have been extended and project delay times decreased. DIVISION 1. Alice Keefe. Ericsson Inc.

Business 32

Business Diversity Training Mentoring Sales 32

CLO Magazine

DECEMBER 21, 2013

More than half of CLOs report higher budgets in 2013 than in 2012, and many expect this year to be better still. And several see an ongoing change toward learning from leadership, reflecting a “paradigm shift in our executive management, and continued growth by our company,” as one CLO said.

Mobile 78

Mobile Social Compliance Training Outsource 78

Trivantis

FEBRUARY 27, 2012

Content Creation Services. Custom Development Services. Custom Content Creation. Customer Support. John is the Leadership Development Coordinator at Micro Electronics and also designs and teaches online courses in Political Science. Lectora Mobile. --> Custom Development Services. Free Trials.

Lectora 40

Lectora Conference CourseMill Blended Learning 40

learnWorlds

MARCH 30, 2022

Since the outbreak of the global pandemic, customer education has become a hot topic of discussion, and for a good reason. Recent research findings collected by Intellum (2019), present the importance and highlight the effectiveness of customer education on a wider spectrum. percent increase in customer retention.

Expert 52

Expert Custom Education Summary 52

Cloudshare

OCTOBER 24, 2019

It wasn’t until 2013 that I stumbled upon ForgeRock. In one sales leadership role, I knew there were serious challenges heading into the job. My initial jobs were supporting the adoption of a medical system across a nationwide health service, and providing training on related back-office and ecommerce software solutions.

Business 66

Business Diversity Training Global Sales 66

CLO Magazine

JUNE 18, 2013

s Michael Molinaro instills a sense of leadership in younger employees while maintaining the organization’s 168-year heritage. “In joining New York Life, I wanted to be part of a company in the financial services industry that not only had nothing to hide, but is forward-looking. New York Life Insurance Co.’s remained successful.

Leadership 52

Leadership Metrics CLO Program 52

CLO Magazine

JANUARY 10, 2014

Leadership and what it means to be a leader have changed. In the words of John Quincy Adams, true leadership is inspiring others to “dream more, learn more, do more and become more.” Another key part of business leadership is allowing employees to grow and develop. ” This is not easy.

VLE 66

VLE Webcast Virtual World Virtual Learning Environment 66