how-to-create-a-successful-customer-service-training-program Blog Related Topics 
Infopro Learning
NOVEMBER 24, 2021
Customer service is an age-old necessity for any business and will continue to be for the foreseeable future. A remarkable customer experience is critical to the sustained growth of any business. Delivering exceptional customer experiences ensures high customer loyalty and customer retention.
Dashe & Thomson
MARCH 15, 2011
Some companies will use “Level 2: Learning” to measure whether the learners have mastered the training course content. The focus is on the training event itself and the follow-up to that event. Company executives are typically interested in the bottom line, not how well their employees apply the learning from a training class.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Dashe & Thomson
MARCH 6, 2011
Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Make Learning An Experience. by Michael on March 7, 2011 in blended learning If you still believe that “classroom learning is the best learning” for your training and learning programs, I have some news for you.
Dashe & Thomson
MARCH 27, 2011
Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Accelerated Learning: Where Does It Fit In? I started thinking about this during a program on Accelerated Learning at the Minnesota Chapter of the International Society of Performance Improvement (MNISPI).
Dashe & Thomson
JANUARY 14, 2011
SMEs have a ton of work to do and generally keep their heads down until all work is done — defining requirements, documenting processes, testing, collaborating on training content, and training end-users. Clients will often ask what I see as the biggest risk or roadblock to end-user readiness.
Dashe & Thomson
MARCH 11, 2011
Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Can Games Transform the World? Fortunately, the question Why persists, and I am beginning to better understand why (and how) we should incorporate games in learning. To be effective the game must make work seem like play.
Dashe & Thomson
FEBRUARY 25, 2011
Weber also points out how effectively additional techniques demonstrated in the movie – like music, movement, and humor – open the mind to learning. Discovered via Brent Schlenker’s Corporate eLearning and Development blog. my spare time I read, play with my kiddos, and train with the Dashe & Thomson running team.
Expert insights. Personalized for you.
340 
Let's personalize your content