Coursera

NOVEMBER 7, 2023

These latest courses, Specialization, and Professional Certificates cover everything from Extended Reality (XR) and customer service to project management and AI. Throughout the courses, you’ll hear from experts working on AI for Good initiatives aimed at addressing social and environmental issues.

Customer Service 52

Customer Service Services Project Custom 52

Capytech

JANUARY 9, 2022

Customer Service Skills Your Employees Should Have and How E-Learning Can Help. Customer service is a critical function in many businesses. Whether you deal face to face, online, or on the telephone, the interactions your team has with customers will impact your bottom line. Customer Service Skills for Everyone.

Customer Service 52

Customer Service Services Custom Skills 52

Infopro Learning

JUNE 19, 2023

We work closely with our clients to identify business objectives, assess skill gaps, and design customized learning solutions that enable employees to acquire the necessary skills and knowledge to drive business success. Risk Management: EPG includes strategies for identifying, assessing, and mitigating risks throughout implementation.

Services 221

Services Management Agile Metrics 221

TalentLMS

OCTOBER 10, 2019

So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience. Gartner found that more than 80% of companies expect to compete almost solely on the basis of customer experience by 2020. What skills do you need for customer service?

Customer Service 70

Customer Service Services Custom Guide 70

Infopro Learning

MARCH 27, 2023

This blog will discuss the important BFSI employee metrics for L&D initiatives and five key areas L&D leaders should focus on in 2023. Important BFSI employee metrics for L&D initiatives Customer satisfaction In BFSI, customer satisfaction is the most critical metric for success.

Metrics 170

Metrics Performance Compliance Training Augmented Reality 170

Infopro Learning

OCTOBER 18, 2023

But what if these friendly problem-solvers could also be your company’s secret weapon for boosting sales? Yes, you heard that right – we’re about to dive into the exciting realm of transforming the selling behavior of your customer success team. Later, Strategic Selling aided salespeople in managing big accounts.

Behavior 221

Behavior Metrics Teams Custom 221

Infopro Learning

SEPTEMBER 22, 2023

Exceptional customer service holds immense potential for building a brand and fostering customer loyalty. Whether your customers are individual consumers or business professionals, meeting and exceeding their service expectations is crucial for retaining your existing audience and attracting new clientele.

Customer Service 221

Customer Service Services Custom Skills 221

Paradiso

OCTOBER 18, 2023

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The quality of service a business offers significantly impacts customers’ choices. It’s a helpful tool that ensures smooth communication and problem-solving.

Case Study 91

Case Study LMS Customer Service Training 91

Dashe & Thomson

MARCH 8, 2011

Then you have a problem with approval codes, another help desk call. Then an issue with how to report an odd expense… you get the picture. So how can we, as instructional designers and eLearning developers, avoid the problems created by eLearning-in-a-vacuum? Download the whitepaper » Blog this!

Blended Learning 145

Blended Learning Social Learning Social Social Networks 145

Coursera

FEBRUARY 20, 2024

Welcome to another special issue of Career Chat. We’ve discussed data analysis skills in a past issue, but what might it look like for those skills to take center stage in your career? For example, let’s say you work in customer service for a clothing retailer. Well, it can look a lot of different ways.

Analysis 52

Analysis Microsoft Analytics Beginner 52

Epilogue Systems

JANUARY 11, 2024

A help desk is essentially a resource intended for providing information and support related to a company’s or institution’s products and services. It is the first point of contact that handles customer queries, IT issues, or service-related problems. The Basics: What Does a Help Desk Do?

Authoring Tools 52

Authoring Tools Job Roles Help 52

Infopro Learning

SEPTEMBER 5, 2018

Or had a customer support issue only to be passed from representative to representative hoping to find someone that will understand and know how to solve your problem? If this situation has ever happened to you, then you know how much product knowledge training can impact a company’s sales and customer service.

Sales 211

Sales Productivity Product Support 211

TalentLMS

JULY 24, 2023

Retaining experienced customer support professionals is crucial as it reduces recruitment and training costs while maintaining consistency in customer service quality. They feel powerful enough to handle any customer inquiries and challenges effectively, leading to higher productivity and efficiency.

Performance Support 93

Performance Support Support Teams Custom 93

Infopro Learning

SEPTEMBER 5, 2018

Or had a customer support issue only to be passed from representative to representative hoping to find someone that will understand and know how to solve your problem? If this situation has ever happened to you, then you know how much product knowledge training can impact a company’s sales and customer service.

Sales 193

Sales Productivity Product Support 193

LearnDash

AUGUST 10, 2021

They also have a series of very useful blog posts discussing use cases, challenges and pitfalls, and stragtegies to take. Nevertheless, I didn’t have much problems with LearnDash. So when our reviews call out the same problems with the platforms they left? Super awesome and friendly customer service.

Emergent 261

Emergent Hosting Write Blog Quiz 261

Origin Learning

APRIL 20, 2018

Service providers are also using Twitter chatbots quite effectively to address issues raised by users on their Twitter page. In this blog post, we look at how chatbots can be used effectively in eLearning solutions to offer an enhanced learning experience. Simulations and Avatars.

Compliance Training 178

Compliance Training Simulations eLearning Gartner 178

KnowledgeAnywhere

JULY 1, 2021

Besides our technology, Knowledge Anywhere prides ourselves on our relationships with our partners, and we do everything in our power to provide stellar customer service, with help from content strategy to onboarding to support. That’s why we’ve decided to join Craig Weiss’ Customer Excellence Pledge.

Knowledge 97

Knowledge Custom vendor Examples 97

Paradiso

OCTOBER 30, 2023

It’s about hands-on learning, quick decision-making, and problem-solving. Specialized professionals worldwide address this critical issue by imparting knowledge to employees about handling challenging and potentially hazardous situations. appeared first on Paradiso eLearning Blog.

Association Learning Management System 91

Association Learning Management System LMS Association LMS Blended Learning 91

KnowledgeCity

MAY 11, 2020

If it’s been hard for you to keep your business afloat while also maintaining stellar customer service, you’re not alone. Now is not the time to let your customer service standards slip. Best Practices in Customer Service. With competitors at every turn, customers have a lot of options.

Custom 72

Custom Customer Service Services Stock 72

Ed App

APRIL 29, 2022

This soft skill example is especially important for industries like sales and customer service that involve constant communication with customers. Being well-versed in communicating in a simple and easy-to-understand manner allows you to effectively address customer needs and avoid further misunderstandings.

Examples 72

Examples Skills Problem Customer Service 72

TechSmith Camtasia

JANUARY 7, 2015

Imagine someone asks you, “Can you create some training videos to help our customer service team?”. What is the customer service team actually struggling with? In this example, we have no goal or reason to create a training program for colleagues in customer service… Yet. What does that mean?

Problem 40

Problem Program Create Customer Service 40

TalentLMS

FEBRUARY 20, 2024

They’ll have the skills to be proactive problem-solvers, resourceful innovators, and passionate advocates for improvement. Picture a customer service representative taking ownership of a complex complaint. Solving the problem proactively leads to a satisfied customer and improved brand loyalty.

Training 59

Training Train Innovation Culture 59

eLearning 24-7

MAY 5, 2021

Sure there are vendors who do an exceptional job, but the fact still remains that the number one reason, people leave one learning system vendor for another is support/service. Other learning system vendors will note again privately that they landed X number of customers from the Y vendor, all due to support issues.

Custom 89

Custom vendor Examples Learning System 89

Learning Management System Software India | Webnox Technologies

MARCH 7, 2024

To increase the happiness of the clients and to build a strong customer relationship, you should know how to use the client interaction management tool effectively. Thus, we are going to reveal the six characteristics of CRM software in this blog post, ranging from basic to advanced.

Software 52

Software Custom Benefits Customer Service 52

Learning Management System Software India | Webnox Technologies

MARCH 7, 2024

To increase the happiness of the clients and to build a strong customer relationship, you should know how to use the client interaction management tool effectively. Thus, we are going to reveal the six characteristics of CRM software in this blog post, ranging from basic to advanced.

Software 52

Software Custom Benefits Customer Service 52

Association eLearning

NOVEMBER 8, 2017

Teach Design, Creativity, and Problem Solving – It’s natural to think about how you can build a suitable escape room for your learners. Have one group of learners work together to craft the escape room as a design/creativity/problem solving training. It’s for a new customer service/help desk system. An Example.

Learning Objects 178

Learning Objects Masie Conference Exercise 178

Wahoo Learning

MAY 25, 2023

In this blog, we unravel this vital aspect of supply chain management and delve into its numerous benefits for your business, exploring the ins and outs of distributor training, its importance and how to implement it for exceptional results. Is there a need to increase product knowledge or improve customer service skills?

Compliance Training 80

Compliance Training Diversity Training Blended Learning Metrics 80

Infopro Learning

MAY 1, 2018

For example, the first level allows them to explore the sales floor and help a customer locate a particular product, while the second gives them the opportunity to troubleshoot an issue with the POS terminal or resolve a client complaint. Customer Service Scenarios. Compliance Conundrums. Team Troubleshooting.

Compliance Training 193

Compliance Training Games Online Simulations 193

Learning Management System Software India | Webnox Technologies

JANUARY 25, 2024

Real-Time Data Accessibility One of the fundamental aspects of field service management is providing technicians with real-time access to important data. Timely information empowers technicians to make knowledgeable decisions on the field, leading to faster problem-solving and improved customer satisfaction.

Services 52

Services Software Productivity Product 52

Learning Management System Software India | Webnox Technologies

JANUARY 25, 2024

Real-Time Data Accessibility One of the fundamental aspects of field service management is providing technicians with real-time access to important data. Timely information empowers technicians to make knowledgeable decisions on the field, leading to faster problem-solving and improved customer satisfaction.

Services 52

Services Software Productivity Product 52

Association eLearning

JANUARY 29, 2015

If they were able to solve problems similar to yours, most likely they will have no trouble helping you as well. What is the customer service experience? The chances of never having a problem are most likely zero. How are problems handled? Is the customer service experience responsive? Knowledgeable?

Association Learning Management System 100

Association Learning Management System Reference LMS Association LMS 100

Epilogue Systems

MARCH 23, 2023

Nonetheless, an increasing number of SaaS companies are addressing customer success as a separate division and income source. Why is customer success important? Users are more likely to abandon a product if they never completely utilize it, have UX problems, or are unable to quantify the results. Customer effort rating.

Custom 52

Custom Metrics Adoption Adopt 52

Learning Management System Software India | Webnox Technologies

OCTOBER 25, 2023

CRM software is a comprehensive solution that allows businesses to manage customer relationships and improve operational efficiency. It enables organizations to provide better customer service, streamline sales processes, and gather valuable insights for marketing and sales strategies.

Predictions 52

Predictions Analysis Sales Software 52

Enyota Learning

JULY 31, 2018

It could even be said that more than your product offering, it is the quality of your customer service that will make or break your organization. According to a report, businesses lose as much as $41 billion each year just to poor customer service. Providing quick service: The customer’s time is precious.

Custom 94

Custom Customer Service Training Train 94

TalentLMS

APRIL 25, 2018

As many as 80% of businesses report that they provide excellent customer service, but only 8% of customers seem to agree. Well, many service teams simply don’t have the customer support skills to understand what customers actually want. The Must-Teach Customer Support Skills. That’s not a small ask!

Support 69

Support Teach Custom Skills 69

Elucidat

JULY 3, 2023

Here are some top tips from Simon: Recognize the problem; Be part of the solution: L&D investment isn’t having the expected impact. Acknowledge this, so you can start to solve the problem. Capture the evidence: Quantify your key business problems. At Marks and Spencer, exceptional customer service skills are key.

Productivity 52

Productivity Product Business Metrics 52

Integranxt

FEBRUARY 22, 2024

This blog delves into the fascinating world of AI-powered customer engagement, exploring its evolution, potential, and the exciting future it holds. From Static Interactions to AI-Driven Conversations: Before AI graced the scene, customer service relied heavily on static FAQs, email forms, and phone lines.

Conversation 52

Conversation Personal Personalization Custom 52