Dashe & Thomson

MARCH 25, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS The Return of the (Digital) Native by Jim on March 25, 2011 in mobile learning In recent years, we’ve all heard a lot about digital natives. Download the whitepaper » Blog this! Download the whitepaper » Blog this!

Social Networks 154

Social Networks Blended Learning Social Learning Blogging 154

Ed App

MARCH 24, 2021

Why Improve Customer Service Skills? Customer service is an essential aspect of any business. It is this support for your customers both before and after selling them a product or service that creates an impression upon them which will guide their next purchase. That can help reduce miscommunication.

Customer Service 52

Customer Service Services Custom Skills 52

Ed App

DECEMBER 21, 2021

Equipping your team with tips for quality customer service is essential so they can help customers find value before and after their purchases. This goes to show how customer service is central to every business’s operations. Tip for Quality Customer Service #1 – Sharpen your product knowledge.

Customer Service 52

Customer Service Quality Services Custom 52

Dashe & Thomson

JANUARY 14, 2011

Im a problem-solver and thoroughly enjoy helping clients succeed and look good. Download the whitepaper » Blog this! Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Download the whitepaper » Blog this! Leave a Reply Click here to cancel reply. Liam McCoy: Thanks for this. Properly d.

Social Networks 113

Social Networks Social Learning Blended Learning Blogging 113

Ed App

MARCH 17, 2021

Here are 10 customer service remote training activities. Customer Service Remote Training Activity #1 – Internal courses and knowledge testing. There are numerous LMS systems out there for managers and course creators to create courses for employees to learn and improve their existing customer service skills.

Customer Service 52

Customer Service Activities Services Custom 52

Ed App

MARCH 15, 2021

Free customer service training courses are free courses that can train your customer service team on the various aspects of good customer service. These courses are important because customer service goes hand-in-hand with quality products. The course is not generic.

Customer Service 52

Customer Service Services Free Custom 52

Dashe & Thomson

FEBRUARY 25, 2011

Discovered via Brent Schlenker’s Corporate eLearning and Development blog. Im a problem-solver and thoroughly enjoy helping clients succeed and look good. Download the whitepaper » Blog this! Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Download the whitepaper » Blog this!

Social Networks 133

Social Networks Blended Learning Social Learning Blogging 133

Dashe & Thomson

MARCH 6, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Make Learning An Experience. Discover the real problems and questions before you jump to the solution. Download the whitepaper » Blog this! Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS?

Blended Learning 141

Blended Learning Social Networks Social Learning Blended 141

Coursera

NOVEMBER 7, 2023

These latest courses, Specialization, and Professional Certificates cover everything from Extended Reality (XR) and customer service to project management and AI. Akamai Customer Consulting and Support Professional Certificate by Akamai Are you interested in end-to-end project management? What will you learn next?

Customer Service 52

Customer Service Services Project Custom 52

Dashe & Thomson

MARCH 11, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Can Games Transform the World? Im a problem-solver and thoroughly enjoy helping clients succeed and look good. Download the whitepaper » Blog this! To be effective the game must make work seem like play.

Social Networks 124

Social Networks Social Learning Blended Learning Games 124

Ed App

NOVEMBER 29, 2018

The post Customer service problem solving course appeared first on Ed App Microlearning Blog.

Customer Service 40

Customer Service Problem Services Custom 40

Ed App

JANUARY 12, 2023

It doesn’t take an expert to see the importance of investing in training and elearning courses for your customer service representatives. With a team who knows how to handle different customer behaviors and deliver a great service experience, you’ll get to keep a steady stream of new customers and secure long-term business success.

Customer Service 40

Customer Service Services Custom Course 40

Dashe & Thomson

JANUARY 21, 2011

Im a problem-solver and thoroughly enjoy helping clients succeed and look good. Download the whitepaper » Blog this! Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Download the whitepaper » Blog this! As instructional designers, we can help create environments that grow better Exobrains.

Performance Support 100

Performance Support Social Networks Brain Blended Learning 100

Dashe & Thomson

DECEMBER 14, 2010

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Hey, That’s Social Learning! Im a problem-solver and thoroughly enjoy helping clients succeed and look good. Download the whitepaper » Blog this! Download the whitepaper » Blog this! Properly d.

Social Learning 100

Social Learning Social Networks Blended Learning Social 100

Ed App

MAY 3, 2022

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. To help you with this, we’ve rounded up 10 tools to improve retail customer service to help rack up sales and meet your goals. Tool to Improve Retail Customer Service #1 – EdApp.

Customer Service 40

Customer Service Services Authoring Tools Custom 40

Capytech

JANUARY 9, 2022

Customer Service Skills Your Employees Should Have and How E-Learning Can Help. Customer service is a critical function in many businesses. Whether you deal face to face, online, or on the telephone, the interactions your team has with customers will impact your bottom line. Customer Service Skills for Everyone.

Customer Service 52

Customer Service Services Custom Skills 52

Dashe & Thomson

FEBRUARY 22, 2010

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Using Wikis to Stop Brain Drain by Jolene on February 23, 2010 in Wikis In his December Training Magazine article Training in a Web 2.0 Im a problem-solver and thoroughly enjoy helping clients succeed and look good. Properly d.

Wiki 100

Wiki Social Networks Blended Learning Brain 100

Infopro Learning

NOVEMBER 10, 2022

This blog will discuss the need for a strategy for corporate learning and development programs and how L&D leaders can align L&D strategy with the business objectives. An example of such a corporate learning strategy would be to reduce customer help tickets and wait times and provide the best customer service to its customers.

eLearning Strategy 352

eLearning Strategy Corporate Learning Corporate eLearning Learning Strategy 352

TalentLMS

OCTOBER 10, 2019

So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience. Gartner found that more than 80% of companies expect to compete almost solely on the basis of customer experience by 2020. What skills do you need for customer service?

Customer Service 70

Customer Service Services Custom Guide 70

Ed App

SEPTEMBER 15, 2019

In any start-up, the problem of employee training arises extremely late or not at all when you are constructing the business. Learning and development take the backseat due to the attention being on drawing-in customers, as well as developing your service or product. Posting Encouraging Blogs.

Customer Service 40

Customer Service Services Custom Blended Learning 40

Upside Learning

APRIL 29, 2024

When faced with a customer’s problems, we’ll need to match it to a solution. Similarly for errors, or customer service ratings, etc. This blog was originally published on Learnlets. The post Impactful decisions first appeared on The Upside Learning Blog. success rate? It needs to be tangible and concrete.

Metrics 130

Metrics Pattern Customer Service Predictions 130

TalentLMS

APRIL 9, 2018

Communication, problem-solving, and time management are just a few of the talents that your employees need to overcome work-related challenges. In this article, we’ll highlight 7 skill-building activities that are just right for customer service online training. 7 Skill-Building Activities For Customer Service Online Training.

Customer Service 58

Customer Service Case Study Activities Services 58

Infopro Learning

SEPTEMBER 22, 2023

Exceptional customer service holds immense potential for building a brand and fostering customer loyalty. Whether your customers are individual consumers or business professionals, meeting and exceeding their service expectations is crucial for retaining your existing audience and attracting new clientele.

Customer Service 221

Customer Service Services Custom Skills 221

Infopro Learning

JUNE 19, 2023

We work closely with our clients to identify business objectives, assess skill gaps, and design customized learning solutions that enable employees to acquire the necessary skills and knowledge to drive business success.

Services 221

Services Management Agile Metrics 221

Infopro Learning

DECEMBER 22, 2021

Accordingly, they can leverage customized banking training to master those skills before any major problem presents itself. For example, you can train ops employees with customer service representatives or the marketing team. In this scenario, the ops team is set up to become more engaging and influential communicators.

Program 419

Program Training Train Learning Objects 419

Ed App

JANUARY 24, 2019

Are you one of the many organizations ready to make customer service training a top priority? Here are 5 ways to deliver customer service training effectively, regardless of the nature and size of your organization. This is handy in customer service training and evaluating how meaningful the information is to them.

Customer Service 40

Customer Service Services Custom Training 40

Infopro Learning

MARCH 27, 2023

This blog will discuss the important BFSI employee metrics for L&D initiatives and five key areas L&D leaders should focus on in 2023. Important BFSI employee metrics for L&D initiatives Customer satisfaction In BFSI, customer satisfaction is the most critical metric for success.

Metrics 170

Metrics Performance Compliance Training Augmented Reality 170

Infopro Learning

OCTOBER 18, 2023

But what if these friendly problem-solvers could also be your company’s secret weapon for boosting sales? Yes, you heard that right – we’re about to dive into the exciting realm of transforming the selling behavior of your customer success team. Later, Strategic Selling aided salespeople in managing big accounts.

Behavior 221

Behavior Metrics Teams Custom 221

Dynamic Pixel

AUGUST 30, 2022

There are many steps in writing a blog post effectively, and it can be hard to keep track of them all. This article goes over the steps that need to be taken when creating content for your next blog post or website. Their customer service team is always willing to help students with any questions or problems they may have.

Companies 52

Companies Education LMS Services 52

GoConqr

AUGUST 15, 2017

When DougMcMillon became CEO of Wal-Mart in 2014, he faced a serious problem: the retail chain -which has more than 11,000 stores in 27 countries- was seeing a continual drop in sales in stores. The Wal-Mart case demonstrates how important it is for a retail chain to offer a good service to the customer in their different stores.

Customer Service 40

Customer Service Services Custom Social Networks 40

Infopro Learning

JUNE 25, 2021

Product knowledge training is an essential tool that helps sales teams improve their customer service skills. The best programs take the process a step further by helping your employees develop an understanding of how these offerings solve problems for your customers.

Productivity 419

Productivity Product Learner Develop 419

Everwise

MAY 3, 2017

You’ll often find that happy employees are more creative and more inclined to collaborate with others, as well as more likely to tackle problem solving with confidence. And a customer’s satisfaction improves when their problems are solved by someone with experience on the product and their history. Improved Morale.

Customer Service 55

Customer Service Services Custom Mentoring 55

Infopro Learning

SEPTEMBER 16, 2022

In recent years, heavy expenditures have been made on training salespeople to deliver excellent customer service. This blog will cover the behaviors of top sales performers and how organizations can measure sales performance to maximize return on sales investment and create a team with the best sales behaviors. Conclusion.

Behavior 221

Behavior Sales Metrics Oracle 221

Paradiso

OCTOBER 18, 2023

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The quality of service a business offers significantly impacts customers’ choices. It’s a helpful tool that ensures smooth communication and problem-solving.

Case Study 91

Case Study LMS Customer Service Training 91

Infopro Learning

JUNE 6, 2019

To provide exceptional experience to these customers, whether they are selling or servicing, representatives need to have a deeper understanding of their products than ever before. Micro learning can help to prevent your service staff from getting information overload and make sales training materials more effective.

Productivity 280

Productivity Product Knowledge Simulations 280

Paradiso Solutions

FEBRUARY 17, 2023

Customization An AI-powered LMS can create a unique RFP template tailored to a company’s needs by studying data from previous RFPs. Accuracy By recognizing and resolving any problems, such as gaps in the information or inconsistencies, an AI-powered LMS can assist in ensuring the accuracy of the RFP.

RFP 97

RFP LMS Templates Learning Management System 97

Infopro Learning

SEPTEMBER 8, 2023

ChatGPT has been implemented in numerous applications, including customer service, virtual assistants, and content generation. Personalization: ChatGPT and generative AI can customize learning content to meet the unique requirements of each learner, resulting in a personalized learning experience. It is based on the GPT-3.5

Roles 221

Roles Case Study Simulations Virtual World 221