Ed App

MARCH 17, 2021

Remote training is geared towards improving employee and team performance through training activities completed at their homes. Given our current climate in a post-COVID world, remote work and, in turn, remote training has become a decided mainstay. Here are 10 customer service remote training activities.

Customer Service 52

Customer Service Activities Services Custom 52

Ontuitive

JANUARY 19, 2023

Customer service is the direct link between your business and your customers. Outstanding customer service is important because it greatly impacts a company’s reputation and customer loyalty. However, companies are struggling to adapt to the post-pandemic era.

Adoption 170

Adoption Adopt Performance Support Support 170

TalentLMS

OCTOBER 10, 2019

All companies are different, but all companies that survive have one thing in common: they’re customer-driven. After all, what’s a company without its customers? The tricky part is that making customers happy isn’t as easy as it used to be. What skills do you need for customer service?

Customer Service 70

Customer Service Services Custom Guide 70

Paradiso

OCTOBER 24, 2023

Effective training for call center agents is a vital investment for any call center. Agents often serve as customers’ first point of contact, making their training essential to meet customer expectations. Despite this, many organizations need to give agent training the attention it deserves.

Authoring Tools 91

Authoring Tools Diversity Training Compliance Training Simulations 91

Spark Your Interest

APRIL 11, 2024

And this includes using AI in training and development. What are the benefits of using AI in training, and what are the pitfalls and risks? Find out below as we examine AI in training. ” Generative Artificial Intelligence In Training For the remainder of this article, we will refer to generative AI when we refer to AI.

Benefits 148

Benefits Course Training Train 148

STRIVR

MAY 18, 2023

Overheard: “Ugh, the company is making me take this training on Friday…” Conventional wisdom states that company training is by definition dull and tedious — a necessary part of life on the job, but certainly not anything anyone looks forward to. The timing is good, because company training is more important than ever.

Companies 52

Companies Benefits Training Train 52

IT Training Department Blog

APRIL 6, 2023

Growth is a top priority for any company. The most important resource any company has are the employees themselves. Some of those skills are learned on the job or from others, but some of them are learned from training options the company provides. Of course it is! I hope you said learning & development.

Blended Learning 96

Blended Learning Companies Develop Training 96

IT Training Department Blog

APRIL 6, 2023

Growth is a top priority for any company. The most important resource any company has are the employees themselves. Some of those skills are learned on the job or from others, but some of them are learned from training options the company provides. Of course it is! I hope you said learning & development.

Blended Learning 94

Blended Learning Companies Develop Training 94

IT Training Department Blog

SEPTEMBER 11, 2023

As companies grow and expand, so does the burden on their help desk. Then the seemingly endless stream of phone calls and chat messages can easily overwhelm staff leading to decreased efficiency and customer satisfaction. Employees don’t only contact the help desk because they lack access to self-service resources.

Diversity Training 104

Diversity Training Help Companies Performance Support 104

Paradiso

OCTOBER 18, 2023

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The quality of service a business offers significantly impacts customers’ choices. The missing link here is structured call center training. What Is Call Center Training?

Case Study 91

Case Study LMS Customer Service Training 91

LearnDash

JUNE 11, 2020

As workspaces become more remote, businesses need to take extra measures to ensure their employees receive enough training support. The Covid-19 pandemic has marked a rapid change in how businesses conduct employee training. We’ve gathered a few tips for training your remote workforce that can work for a variety of businesses.

Tips 176

Tips Training Train Customer Service 176

Ed App

AUGUST 2, 2021

In this competitive market, sales coaching drives a prime opportunity that can put your sales force on the cutting edge. In fact, CSO Insights published that companies with consistent sales coaching programs achieve 28% higher win rates plus 7% greater annual revenue growth, making them an invaluable investment for your long-term success. .

Coaching 52

Coaching Sales Authoring Tools Software 52

Degreed

APRIL 24, 2024

Reframing Time to Learn at Work How do we carve out more learning time without slowing the pace toward company goals? Currently, business leaders and managers often think of learning hours as time dedicated to formal training. Asking a colleague: Foster these conversations by developing a mentoring and coaching program.

Metrics 52

Metrics Companies Suite Juice 52

Unboxed

MAY 11, 2020

The Impact of Employee Coaching on Performance. Clearly, a lot of businesses could benefit from better employee coaching in the workplace. Do you want to improve the current coaching program at your company? Do you want to improve the current coaching program at your company? Follow Follow Follow.

Coaching 58

Coaching Performance Support Performance Software 58

LearnDash

NOVEMBER 21, 2023

Here are 10 things to consider: Prioritizing new members over existing ones Neglecting user experience Not delivering fresh content Sacrificing quality for quantity Not building trust Making big changes too frequently Spamming members Giving sub-par customer service Not surveying your members Reinventing the wheel Let’s take a closer look.

Site 221

Site Customer Service Trust Community 221

Matrix

NOVEMBER 13, 2019

Visionary leaders with the right people skills are essential for employee satisfaction, a healthy work environment and the overall performance of any company. Online training is more flexible as it doesn’t require too much logistic planning and it saves a lot of time for both trainers and attendees. The company is in its prime.

Coaching 57

Coaching Leadership Training Train 57

Fly Plugins

DECEMBER 5, 2023

Data Visualization and Interpretation I’ve recently scoured the job market in order to help a friend with a job search and I can’t tell you how many companies are hiring for some sort of data analytics position. Part of this training can include teaching coaches how to run an effective coaching business.

Cyber Security Training 173

Cyber Security Training Diversity Training Ideas Create 173

Infopro Learning

SEPTEMBER 16, 2022

In recent years, heavy expenditures have been made on training salespeople to deliver excellent customer service. When managers prepare for sales training, they often neglect to keep an eye on how well they manage sales behaviors and outcomes.?Effective Sales Training & Enablement Accelerates Results ?with?

Behavior 221

Behavior Sales Metrics Oracle 221

STRIVR

NOVEMBER 11, 2020

How can companies build confidence and skills to develop great managers? Despite the valuable opportunity to network, engage in scenario roleplay, and ultimately receive feedback from your peers, in-person training is not scalable, nor is it viable in today’s environment. Customer use case. Coaching direct reports.

Skills 98

Skills Simulations Management Virtual World 98

learnWorlds

APRIL 21, 2022

Employee training and development programs are incredibly important for onboarding , productivity , and retention. A good training program can decrease costs and increase efficiency for the company, along with many more benefits. Download Free Certificate Templates for Your Training! Hands-on Training. Simulation.

Blended Learning 122

Blended Learning Methods Compliance Training Case Study 122

WhatFix

MAY 11, 2023

Back to Blog Employee Training & Development 14 Types of Employee Training Programs (+Benefits, Examples) May 11, 2023 Disha Gupta Any company that invests in workplace training is investing in its own success. What are different types of workplace training programs for employees?

Harassment Training 97

Harassment Training Diversity Training Compliance Training Sexual Harassment Training 97

Brilliant Teams

JULY 10, 2023

Corporate Training Solutions for Effective Leadership - Intro Discover the power of developing leaders through corporate training solutions for effective leadership. Developing leaders who can inspire, motivate, and guide their teams is a key priority for companies looking to thrive in the market. Why Developing Leaders Matters?

Leadership 52

Leadership Corporate eLearning Solution Compliance Training 52

Attensi

MAY 22, 2024

We have more data to train existing models and we have more computing power with which to power those models. Human resources In a fast-paced, customer service-oriented environment like the hotel sector, you need to be able to onboard and train staff quickly and to a high standard. Not so scary when you put it like that.

Job 101

Job Social Networks Predictions Simulations 101

TalentLMS

APRIL 12, 2023

Product knowledge training has the power to boost your team’s performance and your company’s revenue. Many companies offer sales product training during onboarding. In this article, we’ll talk about maximizing sales performance through product training. Looking for an eLearning platform to boost sales training?

Productivity 92

Productivity Product Knowledge Sales 92

Infopro Learning

APRIL 24, 2021

Leadership had changed along with the company’s vision for the customer service centers. Infopro Learning developed a learning solution designed to help this organization speed up the time to new hires’ competency while reducing training costs and improving training consistency.

Business 294

Business Case Study Blended Learning Simulations 294

Infopro Learning

MARCH 28, 2019

Continuous training acts as a catalyst in flourishing your business goals in this competition-led market as you train employees to learn skills and evolve. Used in corporate training , this autodidactic approach lets people learn at their own time pace, which is great for someone learning a new skill.

Program 284

Program Survey Social Learning Report 284

Learning Pool

MAY 24, 2022

Learning Pool, the pioneers behind the industry-leading learning suite, Stream, has partnered with not-for-profit organization, True Athlete Project to offer online training to athletes, coaches and governing bodies via Stream Learning Suite. .

Streaming 98

Streaming Suite Project Brandon Hall 98

Infopro Learning

JULY 5, 2019

Leadership training is an essential component of succession planning at every company. Her expertise lies in creating a custom blend of workshops, coaching, simulations and eLearning tools to provide leaders and managers with a competitive advantage. Do you keep reminding them or is it a part of your business actions?

Organization 262

Organization Diversity Training Leadership Blended Learning 262

CLO Magazine

APRIL 14, 2024

At the time, most companies had extensive onboarding training for new sales representatives that included basic sales skills and product knowledge. Some industries are notorious for hiring entry-level sales and training them in the general profession. A large component of sales enablement is training.

Sales 79

Sales Case Study Coaching Portal 79

STRIVR

FEBRUARY 18, 2021

Whether it’s de-escalating an angry customer or coaching a direct report, it’s hard to prepare an employee in advance for the challenge. Role playing, computer-based training, even practice in a mirror can’t compare to the heightened emotion of a real-life conversation. Training for valuable soft skills with Virtual Reality.

Conversation 98

Conversation Tools Virtual World Training 98

Coreaxis

MAY 30, 2018

Soft skills, defined as interpersonal skills that describe how people relate and interact with others, are important for successful companies. Unfortunately, many executives don’t see the value in investing in soft skills training. “Soft skills only matter in customer service or client-facing positions.”

Skills 78

Skills Companies Customer Service ROI 78

KnowledgeCity

MARCH 30, 2022

One tactic some employers use to increase retention and attract new talent is by beefing up and diversifying their training programs. From an employer perspective, training produces employees who are more qualified, productive, and engaged. These days, it seems to be happening sooner, rather than later.

Diversity Training 52

Diversity Training Compliance Training Benefits Authoring Tools 52

CLO Magazine

APRIL 20, 2018

Of the nine learning methods examined by the study, instructor-led training, short-clip video, and coaching and mentoring were the top three learning approaches cited by respondents overall. Coaching and mentoring appeals most to the oldest (50+ years old) and youngest learners (21-25 years old) out of all age groups in the workplace.

Mentoring 80

Mentoring Coaching Survey Blended Learning 80

Learning Pool

FEBRUARY 11, 2022

Learning Pool, the global provider of elearning solutions, is thrilled to have partnered with The University of Health & Performance (UHP) to move specific phases of its training of students online. . About Learning Pool.

Virtual Classroom 98

Virtual Classroom Activities Brandon Hall Streaming 98

KnowledgeAnywhere

MAY 14, 2019

Employee onboarding and continuing education is a critical part of a successful company. With all of the training and development tools out there, it is easy to forget that one of the most effective tools we have is the ability to coach. Adding coaching into your current training and development program can have many benefits.

Coaching 51

Coaching Program Effectiveness Compliance Training 51

PDG

MAY 11, 2023

COACHING 4 Reasons Systems Training Isn’t Really About Systems Written By: Rich Mesch May 11, 2023 – 5 min read What’s the goal of Systems Training? To get people trained on the system, right? Sure, Systems Training needs to help employees learn how to use the system. Not really. Systems are tools.

System 52

System Case Study Compliance Training Training 52

Arlo Training & Events Software

OCTOBER 30, 2023

Black entrepreneurs face even more – having to deal with negative stereotypes, limited funding, perceptions of poor quality products and bad customer service, just to name a few. That company is called Black Business Boom and it does exactly what it says on the tin. That’s where Boomin’ University comes in.

Change 105

Change Diversity Training Community Coaching 105