PDG

JUNE 14, 2023

ONBOARDING Unleashing Sales Success—The Power of Systems, Culture and Accountability Written By: Performance Development Group June 14, 2023 – 5 min read Sales enablement technologies and resources have changed the game, but not always for the better. Onboarding is a new hire’s first experience with your company’s culture.

Sales 52

Sales Culture System Performance Support 52

Learning Rebels

NOVEMBER 8, 2023

Together, let’s go through the myriad of use cases for learning communities and explore how they can enrich your organization’s learning ecosystem. In the comments below, share how you are using communities in your organization to support learning and performance change.

Community 130

Community Diversity Training Customer Service Learning 130

Ed App

JANUARY 28, 2019

As the demand for customer service training grows, so do the delivery methods for employers. However, do organizations really know how to deliver customer service training effectively, in a manner that leaves the participants feeling revitalized? Download EdApp: Small Team Edition from the App store now.

Customer Service 40

Customer Service Services Custom Training 40

Capytech

MAY 13, 2021

How E-Learning Can Help You Upskill Your Team to Create a Multi-Skilled Workforce. It is also becoming increasingly important to develop your team beyond their traditional skillset to create a multi-skilled workforce. Benefits of a Multi-Skilled Workforce and a Culture of Continuous Upskilling.

Skills 115

Skills Teams Help Create 115

STRIVR

MARCH 10, 2023

If you’re a leader in charge of employee retention, workplace culture, and worker wellbeing, you’re probably looking for ways to take initiative before your workforce crosses the burnout threshold for good. VR training is a progressive way to build respect for diversity and infuse real inclusion into workplace culture.

Performance Support 52

Performance Support Support Diversity Training Training 52

Paradiso

OCTOBER 18, 2023

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The quality of service a business offers significantly impacts customers’ choices. These staff members are trained in the most effective ways to communicate with customers.

Case Study 91

Case Study LMS Customer Service Training 91

Dynamic Pixel

AUGUST 30, 2022

You can use a variety of different communication channels for feedback, including questionnaires, discussion forums, and social media links. Of course, it’s also important to consider the company’s overall culture and how well they match your personal values and style. How to solicit feedback from learners.

Companies 52

Companies Education LMS Services 52

TalentLMS

FEBRUARY 20, 2024

It just requires careful planning and support. Let’s look at the why and the how of empowering your team with an entrepreneurial mindset. Teach your whole team leadership skills like clear communication, inspiring others, and delegating. Picture a customer service representative taking ownership of a complex complaint.

Training 59

Training Train Innovation Culture 59

Wahoo Learning

MARCH 20, 2024

You need to showcase how Wahoo Learning can support your organisation’s short and long-term objectives. To help you demonstrate the value of partnering with us, here are some practical tips to help support your business case. How does an LMS (and online training program) support their key objectives? What are their drivers?

Compliance Training 93

Compliance Training Diversity Training Performance Support Outsource 93

Roundtable Learning

JULY 20, 2021

A culture of ongoing learning benefits both current employees and recent hires , as well as attracts potential employees. . As part of the sessions, employees get to mingle with coworkers they normally wouldn’t see and communicate in a way other than email or office messaging. Provide psychosocial support.

Education 98

Education Organization Culture Virtual World 98

learnWorlds

JULY 31, 2023

Typical examples include online discussions and team group projects , often paired with a reward system to make things more interesting. This is particularly beneficial for anyone doing a people-oriented job, like customer support, sales, medical professionals , HR, and employees in managerial or supervising positions.

Collaborative Learning 52

Collaborative Learning Activities Collaboration Teams 52

KnowledgeCity

SEPTEMBER 22, 2022

How to Foster a More Inclusive Workplace Culture. Team members feel welcomed in the group, and valued for their contributions. Other members of the group trust team members regardless of backgrounds or identities. Employees feel empowered and recognized. . The Benefits of Inclusivity. Inclusivity improves profits.

Culture 52

Culture Diversity Training Survey Trust 52

Litmos

JANUARY 31, 2019

We’re talking about and hearing about digital transformation , business transformation, transformation acceleration and cultural transformation in just about every other business article or conversation. Cultural transformation is essentially aligning your people, processes and business tactics with a new “north star” for your organization.

Culture 74

Culture Ideas Custom Communication 74

Rustici Software

JUNE 3, 2021

At Rustici, we’ve always prided ourselves on our customer service. Even from its early days , the focus for our customer support team has been one word: delight. In fact, the internal name for the team — what shows up on my pay stub — is Delight. Not really. Rustici is the highball. Conclusion.

Support 88

Support Custom Trust Issue 88

Brilliant Teams

JULY 10, 2023

Developing leaders who can inspire, motivate, and guide their teams is a key priority for companies looking to thrive in the market. Effective leaders create a vision, set goals, and inspire their teams to achieve excellence. Here’s why developing leader’s matters: 1.1.

Leadership 52

Leadership Corporate eLearning Solution Compliance Training 52

Hurix Digital

JULY 17, 2023

Automating Repetitive Tasks Streamlining Customer Onboarding Personalized Customer Interactions Efficient Customer Support Seamless Service Delivery Continuous Improvement Scaling Up RPA: Unveiling the Challenges Hindering its Deployment How to Implement RPA to Improve Customer Service?

Services 52

Services Custom Metrics Customer Service 52

TalentLMS

JANUARY 30, 2024

They support sales and marketing efforts. They invest in top-notch customer service to support clients. But you can build up support faster with a thoughtful approach. But if you want to engage your team in promoting your brand, you have to know how to do so effectively. Sounds great, right? Absolutely.

Trust 52

Trust Culture Network Diversity Training 52

Capytech

SEPTEMBER 17, 2018

The Benefits of Creating a Learning Culture. If you want to take training and staff development in your organisation to a new level, creating a learning culture is the best approach. In terms of practical tools that create the conditions for a learning culture to exist, e-learning is high on the list.

Culture 66

Culture Benefits Compliance Training Create 66

TalentLMS

SEPTEMBER 11, 2023

Sales teams are known for embodying these dynamics while they navigate the market. Collaborative sales teams emphasize teamwork, as members combine strengths to achieve collective goals. The pitfall of overcompetitiveness: Navigating the risky side of overdrive In sales, competition is often used to boost team performance.

Collaboration 52

Collaboration Sales Metrics Blended Learning 52

Coreaxis

OCTOBER 4, 2023

9 Reasons when its time to Outsource your Accounting Discover the top 9 compelling reasons why outsourcing your accounting team can be a game-changer for your business. One area where businesses often struggle is managing their accounting team effectively. So, why should you consider outsourcing your accounting team?

Outsource 52

Outsource Teams Compliance Training Expertise 52

Docebo

OCTOBER 23, 2018

The IGA Institute needed a shift in organizational culture to enhance customer service – it turned to Docebo to make it happen. In the grocery industry, the expectation for great customer service is a constant challenge and the root of good (and bad) customer service is organizational culture.

Docebo 31

Docebo Customer Service Case Study Services 31

GoConqr

AUGUST 15, 2017

a better place to work and shop” With this investment, Wal-Mart significantly improved customer service in all of its stores and, consequently, increased total sales in the coming years. The Wal-Mart case demonstrates how important it is for a retail chain to offer a good service to the customer in their different stores.

Customer Service 40

Customer Service Services Custom Social Networks 40

eLearningMind

JANUARY 13, 2024

Most organizations want to tout themselves as companies that support their employees on their quest to become even better, but in reality, some do a much better job than others. At its core, effective leadership is about more than just managing teams; it’s about inspiring and guiding them towards a common goal.

Leadership 100

Leadership Organization Effectiveness Blended Learning 100

CLO Magazine

JUNE 26, 2023

Empathy, a crucial component of emotional intelligence, has been linked to enhanced teamwork, improved customer service and increased customer satisfaction (Dutton et al., Collaboration and Cross-Cultural Competence : In today’s globalized world, collaboration and cross-cultural competence are paramount.

Skills 79

Skills Performance Support Diversity Training Culture 79

TalentLMS

OCTOBER 12, 2022

When you think about the skills and abilities you want your team members to have, you likely imagine hard skills like coding or sales techniques, or even relevant soft skills like communication and teamwork. Communicate their career goals so managers can help them feel good about their job. What ownership looks like.

Teams 52

Teams Create Skills Trust 52

CLO Magazine

MARCH 11, 2024

This won’t cost you anything, but it helps us offset the costs of paying our writing team. Thank you for your support. The intricacies of language and cultural competency are indispensable tools for any organization seeking to make a meaningful impact in new markets.

Global 41

Global Diversity Training Business Internationalization 41

Appsembler

FEBRUARY 9, 2024

This uncertainty can stem from various pain points, including keeping training material up-to-date with evolving products, overcoming resistance to new learning methods, and ensuring the training is engaging and accessible to all team members. Enhance Customer Service and Support Customers appreciate attentive and informed interactions.

Knowledge 52

Knowledge Productivity Product Program 52

Webanywhere

AUGUST 23, 2023

As you navigate this glossary, you’ll encounter roles that focus on e-learning, onboarding, leadership development, compliance, performance support, and even gamification. Training Coordinator: Organizes and schedules training sessions, manages logistics, communicates with participants, and ensures smooth execution of training events.

Corporate Learning 52

Corporate Learning Roles Job Diversity Training 52

TalentLMS

JANUARY 28, 2022

And they expect the businesses they support to be socially responsible and inclusive. HubSpot doesn’t only provide software for customer service, sales, and inbound marketing. They provide anyone—customers or not—with reports and how-to guides that keep up with the latest in an ever-changing field.

Custom 98

Custom Customer Service Trust Sales 98

Infopro Learning

JULY 5, 2019

Leaders need to make continuous changes to their own leadership development to gain the skills required for success in a given timeframe that align with the culture as well as drive the business. Is it important for you to allow teams to think creatively on a task rather than following the conventional process?

Organization 262

Organization Diversity Training Leadership Blended Learning 262

TechSmith Camtasia

JULY 29, 2013

Alex Olthoff (Tech Support), Marissa Blaski (Customer Service), and Logan Schultz (TechSupport). A recent customer blog post about the way we support our customers prompted this post about our motivation for helping customers at TechSmith. TechSmith has a culture of being customer focused.

TechSmith 61

TechSmith Support Tutorial Customer Service 61

Xyleme

MARCH 5, 2024

When employees feel their growth is supported, they are more likely to envision a long-term career within the company. 94% of employees say they would stay at a company longer if it invested in their professional development, and companies with strong learning cultures see employee retention rates increase by 30-50% on average.

Metrics 52

Metrics Tools Blended Learning Xyleme 52

TalentLMS

OCTOBER 27, 2023

There is growing awareness of the realities of the workplace— toxic culture and poor management practices, leading to such coping strategies as “acting your wage” or quiet quitting. They strive to empower, inspire, and motivate their teams. Good managers support their teams in doing their jobs and performing at the expected level.

Help 52

Help Strategy Performance Support Issue 52

eloomi

AUGUST 31, 2023

eloomi’s features support employees’ growth, help scale SaaS companies, and are crucial to HR training strategies. How well you train your team can often mean the difference between a thriving business and one that’s left behind in the dust. And that’s where SaaS employee training software comes in.

Training 52

Training Train Analytics Software 52

WhatFix

MAY 11, 2023

As technology changes daily, employees expect their organizations to support them with continuous informative training programs to keep them updated with the latest industry processes, trends, and technologies. Improve employee retention A company with a culture of continuous learning and development leads to 30-50% higher retention rates.

Harassment Training 97

Harassment Training Diversity Training Compliance Training Sexual Harassment Training 97

Hurix Digital

APRIL 3, 2024

Large language models play a crucial role in communication enhancement and B2B integration in enterprise applications. They provide AI-driven solutions for business communication, streamlining procedures, and improving universal efficiency. RNNs process sequential data, supporting the transformers’ self-attention features.

Social Networks 40

Social Networks Authoring Tools Diversity Training Internationalization 40

Acorn Labs

FEBRUARY 27, 2024

At its core, performance management aims to create a culture of continuous improvement within the workforce to enable organisational transformation. The only solution is building a performance management strategy that fosters a culture of accountability, continuous improvement, and employee engagement within your organisation.

Performance Support 52

Performance Support Performance Metrics Management 52