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Leverage your customer service superstars to train for success!

Litmos

To really leverage the skills and expertise of your best people, you need to identify what is that “special something” that sets them apart. She might be the right person for the job when delivering hard news to a customer. The post Leverage your customer service superstars to train for success!

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How to support and empower your customer support team

TalentLMS

Provide continuous support to your customer support team According to Quality Assurance and Training Connection , turnover in the call center industry averages 30% to 45%. Retaining experienced customer support professionals is crucial as it reduces recruitment and training costs while maintaining consistency in customer service quality.

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Pro-Active Performance Joins TiER1 Performance

TIER1 Performance

Pro-Active is an established expert in the automotive industry serving Learning & Development, Sales, and Customer Service executives to positively impact the retail customer experience and service retention. We’re thrilled to bring their deep expertise in activating great client experiences to the team.

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PDG is Poised for Growth in Life Sciences with Two New Sales Team Additions

PDG

NEWS PDG is Poised for Growth in Life Sciences with Two New Sales Team Additions By: Performance Development Group February 9, 2023 – 3 min read PHILADELPHIA, PA, February 2023. These veterans bring over 50 years of combined expertise and have a breadth of knowledge that will take our performance and growth to a new level.”

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Learning Pool lists on ‘Top Content Providers for Employee Onboarding’ 2023

Learning Pool

Each year, it recognizes outstanding content development for organization onboarding efforts, putting together a list of its top LMS s highlighting features centered on employee onboarding expertise to help simplify your decision-making when implementing a new platform. Customer retention. Customer reviews.

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The Advantages of Mobile-Friendly LMS Design

Yatharthriti

Expertise: A professional LMS developer has expertise in Moodle development and customization, ensuring that the LMS is optimized for learner engagement and retention. Customization : A professional LMS developer can customize the LMS to the specific needs of the business, providing a personalized experience to learners.

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What’s New In XR Training: 5 Examples of AR Training in 2024

Roundtable Learning

Whether it’s technicians using AR to study a new engine, or cashiers practicing specific transactions on a POS (point-of-sale) system – augmented reality allows employees to learn by doing and build the expertise they need. AR can be utilized for product knowledge gaps, product visualization, and customer service training.