TalentLMS

OCTOBER 10, 2019

After all, what’s a company without its customers? The tricky part is that making customers happy isn’t as easy as it used to be. Today, people have access to customized products and services from around the world, and in mass. These are the topics we’ll be covering in this post: What is customer service training?

Customer Service 70

Customer Service Services Custom Guide 70

Academy of Mine

NOVEMBER 25, 2020

Why You Ought To Lean On eLearning for Your Customer Service Training Obviously having a top-tier customer experience team should be high on the list of any business hoping to thrive in the coming year, but why make eLearning a part of that equation? Investing early in a high-quality LMS saves you money in the long run.

Customer Service 40

Customer Service Services Blended Learning Custom 40

Play.ht

APRIL 15, 2024

Have you ever called a customer service number and been greeted by a voice that seemed almost human, yet you knew it was a machine? This technology is reshaping how businesses handle customer calls, making interactions more efficient and often more pleasant. That’s conversational AI IVR at work.

Conversation 40

Conversation Customer Service Voice Text-to-Speech 40

eLearning Brothers

APRIL 20, 2016

A Learning Management System (LMS) is a platform that enables the storage and delivery of learning content for the purpose of training and educating employees. But before you decide to jump into the LMS search, it’s important to identify why you need this system in the first place. Compliance.

LMS 70

LMS Learning Management System System Compliance Training 70

Paradiso

OCTOBER 18, 2023

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The quality of service a business offers significantly impacts customers’ choices. It prepares staff, especially those interacting directly with customers, to excel in their roles.

Case Study 91

Case Study LMS Customer Service Training 91

Coreaxis

FEBRUARY 4, 2024

Top 6 reasons outsourcing bookkeeping services for your business Top 6 reasons outsourcing bookkeeping services for your business Discover how bookkeeping can provide you with accounting support to oversee crucial tasks to streamline processes for your business.

Outsource 52

Outsource Services Authoring Tools Business 52

Paradiso

NOVEMBER 17, 2023

Imagine a world where learning and development seamlessly intertwine with innovation, where knowledge isn’t just power but a driving force. Welcome to the realm of Learning Management Systems (LMS) in the insurance sector, where the traditional meets the transformative, and the mundane transforms into a playground of possibilities.

LMS 91

LMS Compliance Training Industry HIPAA Training 91

IT Training Department Blog

JANUARY 23, 2024

There’s no magical solution for training that can resolve all workplace problems and training needs. That’s why it’s essential to have a comprehensive solution that spans both off-the-shelf and custom solutions. Any type of training used for more than your company is off-the-shelf learning.

Diversity Training 67

Diversity Training Compliance Training Solution Corporate eLearning 67

Dashe & Thomson

DECEMBER 27, 2010

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS The Temporary Staffing Revolution by Paul on December 28, 2010 in Temporary staffing A few weeks ago, I grabbed coffee with a long-time family friend that happens to be a training developer. I think it’s a tough question.

Social Networks 100

Social Networks Social Learning Blended Learning Blogging 100

Play.ht

APRIL 15, 2024

From Siri helping us find the nearest coffee shop to advanced bots managing complex supply chains, AI agents are becoming an integral part of our daily lives and the backbone of many industries. This improvement comes from using AI models that learn and adjust over time, much like learning from experience in the real world.

Predictions 40

Predictions Customer Service Voice Services 40

Play.ht

APRIL 15, 2024

As someone who’s witnessed this transformation firsthand, I can share insights into how these conversational AI for insurance technologies are making insurance services more responsive and user-friendly. It’s amazing how these systems can not only give you what you need but also predict what you might ask next.

Conversation 40

Conversation Benefits Customer Service Virtual World 40

OpenSesame

OCTOBER 27, 2010

A company without customer service is a company without customers. Where there is customer service without adequate training there is no customer service. If you want to keep your customers, your customer service representatives need to be fully trained. As easy to use as iTunes.

Customer Service 52

Customer Service Services Custom Compliance Training 52

Learning Pool

APRIL 1, 2022

Learning Pool, the leading e-learning solutions provider, is thrilled to have made the 2022 list for ‘Top eLearning Gamification companies’ by eLearning Industry. . Learning industry innovation. Online training solution expertise. You can find out more about our recent accolades with eLearning Industry here.

Gamification 90

Gamification Brandon Hall Companies LMS 90

Learning Pool

APRIL 8, 2022

The global provider of e-learning solutions, Learning Pool is delighted to have been chosen by digital-first health service provider, Babylon to help them grow a greater learning culture within its organization. . About Learning Pool .

Culture 91

Culture Brandon Hall Business Help 91

Learning Pool

SEPTEMBER 14, 2020

It’s continued to evolve as technology, digitization and SaaS (Sales as a Service) have been developed over the years. But what are the real advantages of having a cloud-based service? Here are some of the challenges: Managing call demand effectively. Having flexible channels for customer communication.

Services 75

Services Benefits Metrics Agile 75

Absorb LMS

NOVEMBER 30, 2018

A learning management system (LMS) makes it easy to consolidate your training and learning materials into one place. Integrating the two will make your life easier, especially when it comes to creating and managing learner activity. Forget about remembering who needs which certifications renewed and when.

Integrate 151

Integrate LMS Business Blended Learning 151

Learning Pool

MARCH 31, 2022

For the second year, Learning Pool has been selected as a Strategic Leader on the Fosway 9-Grid for Digital Learning 2022. . The second of two five-dimensional models published annually by Fosway Group , the 9-Grid for Digital Learning assesses the relative positions of solutions and providers across the digital learning market.

Digital 90

Digital Brandon Hall Suite Customer Service 90

Learning Pool

APRIL 13, 2022

As providers of one of the most feature-rich open-source Learning Management Systems on the market, Learning Pool, the leading e-learning solutions provider, is thrilled to have made the 2022 list for ‘Top Extended Enterprise LMS’ by eLearning Industry for the second year running. . About Learning Pool .

LMS 95

LMS Enterprise Compliance Training Brandon Hall 95

LearnDash

AUGUST 10, 2021

So, to celebrate making the emerging favorites list, we thought we’d take a moment to share a few of nicest things our users have had to say about us. We recently made a shortlist for top-reviewed training software, so we figure it’s time to round up our best reviews. I am not a web developer, programmer, or WordPress proficient.

Emergent 261

Emergent Hosting Write Blog Quiz 261

Epilogue Systems

JANUARY 11, 2024

A help desk serves as a critical junction between users, employees, or customers and the services or support they require. A help desk is essentially a resource intended for providing information and support related to a company’s or institution’s products and services. But what exactly is it? What is a Help Desk?

Authoring Tools 52

Authoring Tools Job Roles Help 52

Epilogue Systems

JANUARY 11, 2024

A help desk serves as a critical junction between users, employees, or customers and the services or support they require. A help desk is essentially a resource intended for providing information and support related to a company’s or institution’s products and services. But what exactly is it? What is a Help Desk?

Authoring Tools 52

Authoring Tools Job Roles Help 52

Hurix Digital

NOVEMBER 28, 2023

RPA isn’t just about automating tasks; it’s about transforming operations with intelligent, scalable solutions. Read on to learn how your business can harness the power of RPA to enhance productivity and operational efficiency in today’s landscape.

Productivity 52

Productivity Product Customer Service Simulations 52

Arlo Training & Events Software

OCTOBER 30, 2023

Black entrepreneurs face even more – having to deal with negative stereotypes, limited funding, perceptions of poor quality products and bad customer service, just to name a few. And Boomin’ to the Bank – a capital readiness program to learn the art of budgeting, investing and wealth creation.

Change 105

Change Diversity Training Community Coaching 105

IT Training Department Blog

MAY 25, 2023

Everything but the top echelons of leadership. When we create custom software training , we never overlook ways to also integrate important soft skills that matter to the success of using a system. Are you ready to learn more about how to maximize the potential of technical training through the inclusion of soft skills?

Blended Learning 92

Blended Learning Skills Training Train 92

Learning Pool

MARCH 10, 2022

With one of the most feature-rich Learning Management Systems on the market, Learning Pool is thrilled to be recognized as a Top Cloud-Based LMS provider for Corporate Training for the second year running. You can find out more about our recent accolades with eLearning Industry here. About Learning Pool .

LMS 79

LMS Compliance Training Corporate eLearning Brandon Hall 79

Play.ht

APRIL 15, 2024

These agents are not just futuristic concepts but are active, intelligent systems shaping our daily interactions with technology. For example, when you talk to chatbots on websites or get movie recommendations on streaming services, autonomous AI is at work. What is an autonomous AI agent? Take the healthcare industry as an example.

Text-to-Speech 40

Text-to-Speech Open Source Voice Project 40

ReadyTech

SEPTEMBER 9, 2022

Working adults have limited time and attention spans that make traditional classroom-style learning ineffective and inefficient. Computer-assisted learning programs can address both of these issues while also improving performance through constant reinforcement. With the SaaS system, you can then assign the course to specific users.

Software 52

Software Metrics Benefits Online 52

Learning Pool

JULY 6, 2022

Learning Pool, the international leader in learning technology, has partnered with the independent UK charity, GamCare to provide its Stream LMS for more efficient organizational learning and development. . The solution was Stream LMS. ” About Learning Pool.

Streaming 93

Streaming Compliance Training LMS Brandon Hall 93

LearnDash

MAY 6, 2021

However, many of those concerned about a content stealing are actually behind the ball when it comes to the security of their own websites, and this poses a much more significant risk both to their learners, and to their business. Customer service? It would be like locking your front door while leaving your back door open.

Security 344

Security Website Firewalls Course 344

Learning Pool

MARCH 30, 2022

Learning Pool, the global provider of elearning solutions, has been named a Leader in the G2 Grid® Report for Spring 2022. Learning Pool has been named a Leader in the Learning Experience Platform category based on receiving a high customer satisfaction score and having a large market presence.

Report 84

Report Social Networks Brandon Hall Case Study 84

Learning Pool

FEBRUARY 17, 2022

Learning Pool, the pioneer behind Stream Learning Suite , the market’s most comprehensive learning suite, has retained its status as a Core Challenger, while maintaining a Lower Total Cost of Ownership than its competitors, on the 2022 Fosway 9-Grid for Learning Systems. .

Learning System 92

Learning System System Compliance Training Brandon Hall 92

Learning Pool

APRIL 25, 2022

Learning Pool, the leading e-learning solutions provider, is thrilled to have made the ‘Top Content Providers for Microlearning 2022 list by eLearning Industry for the third year in a row. . Customer retention. Customer reviews. Learning industry innovation. Training solution content development quality.

microlearning 80

microlearning Providers Brandon Hall Content 80

Paradiso Solutions

JANUARY 29, 2024

In today’s digital age, Learning Management Systems (LMS) play a critical role in reshaping educational and professional training approaches. These systems are increasingly being adopted by educational institutions, from top-tier universities to local schools, to improve the delivery of their curricula.

LMS 52

LMS Integrate Authoring Tools Diversity Training 52

Appsembler

JANUARY 7, 2024

Choosing the right Learning Management System (LMS) is a significant decision for any organization, especially since 67% of companies expect to increase their learning and development (L&D) budgets this year. This guide emphasizes key features that significantly enhance the learning experience.

LMS 104

LMS Free Diversity Training Metrics 104

The Be-all and End-all Guide to Creating a Supreme LearnDash LMS

OCTOBER 5, 2023

After all, customers are the most crucial part of your business. Hence, managing your customer relationships efficiently is essential for the success of your online business. Let’s learn a bit more about what Customer Relationship Management (CRM) software is and what makes a really good CRM.

Zoho 52

Zoho Business Tools Online 52

ReadyTech

SEPTEMBER 17, 2022

Still, many small businesses are reluctant to adopt SaaS solutions and continue to operate on a standalone or standalone-plus model. SaaS, however, is a service model, which means you don’t need to worry about any of those things. As a SaaS customer, you’re also able to request enhancements to the software as well.

Business 52

Business Hosting Software Server 52

Learning Pool

FEBRUARY 7, 2022

Learning Pool, providers of one of the most feature-rich learning suites on the market, is thrilled to have secured top place on the 2022 list for ‘Top Content Providers for Leadership Development ’ by eLearning Industry. . Learning industry innovation. Expertise in learning solutions. Employee turnover.

Score 89

Score Leadership Providers Brandon Hall 89