Tony Karrer

APRIL 15, 2009

I always like to work on project where there are clear metrics that are the focus at the end of day (see Data Driven ). However, this metric is far too hard to directly measure and impact and thus we might say that there are intermediate factors such as customer satisfaction (based on surveys), recent contact, staff knowledge, etc.

Blended Learning 105

Blended Learning Social Learning Social Technology 105

PDG

MAY 15, 2023

During the financial crisis of 2007-2009, you may have experienced first-hand the challenge of trying to drive revenue growth amid much economic uncertainty. Lastly, provide a real ROI with evidence to back it up. This will help you stand out from most sellers who focus solely on features/benefits and not impact.

Strategy 52

Strategy RFP ROI Sales 52

CLO Magazine

MARCH 16, 2017

The intent was to improve the company’s profit margin and employees’ ability to provide better services and more offerings to customers. For me it was about an adherence to FedEx’s people-service-profit philosophy from day one, staying up to speed on the business needs and providing solutions on the front end. Be a Translator.

Metrics 52

Metrics Engineering Leadership ROI 52

Tony Karrer

DECEMBER 10, 2008

Will the performance support tool provided to financial advisors increase customer loyalty? Will the employee engagement intervention provide only short-term benefit, or will it have a longer-term effect on engagement and retention? Will the retail sales training change behavior in ways that improve customer satisfaction?

Metrics 100

Metrics Performance Support Score Survey 100

Upside Learning

MAY 7, 2010

The ability to measure informal learning may be done through the system itself, and constant tracking of some metrics will help learning designers monitor the ‘learning/performance health’ of the system and its users. With this we will see a big shift in the way we see assessments. Birth of new Authoring Tools.

Learning Technologies 271

Learning Technologies Authoring Tools Technology Simulations 271

From the Coleface

DECEMBER 18, 2009

Jay Cross has an interesting article in the December issue of the “Inside Learning Technologies” magazine about making business decisions and the use of business metrics. As I made the claim in Feb that 2009 would be the year of “ bad measurement ” this is a topic close to my heart.

Knowledge Worker 100

Knowledge Worker Knowledge Metrics Ratio 100

CLO Magazine

SEPTEMBER 28, 2012

At first blush, social learning is easily measured through transactions, according to Kelly Meeker, a community manager with OpenSesame, a provider of online training courses. But Pontefract said the company also has created an aggregate model of all its transactional learning data and created a return on learning metric.

Social Learning 64

Social Learning Social Metrics Wiki 64

Tony Karrer

FEBRUARY 22, 2011

Success metrics for learning will be based on content access, views, involvement and downloads. In 2008, I talked about how there would be "Continued Scattered Examples and Disappointment" In 2009, I said we would see "Mobile Learning Niche Growth." Grows - But Creating "eLearning 2.0

Predictions 198

Predictions Diversity Training Compliance Training Authoring Tools 198

Training Industry

APRIL 4, 2017

It can do the same in learning and development by providing insight into training and coaching evaluation. In a 2009 issue of Harvard Business Review, David B. The results of a sales training are easy to measure with specific sales metrics. Measuring results is difficult, especially in areas where they can't be easily measured.

Industry 43

Industry Metrics Coaching Training 43

Tony Karrer

JANUARY 18, 2010

Also, before you read these, you might want to go back and look at predictions in the past and how well I did on those predictions: Ten Predictions for eLearning 2008 , 12 eLearning Predictions for 2009. Prediction #1 => Hacking Work At this time last year, I did my series Tool Set 2009. So, viewer discretion is advised.

Predictions 200

Predictions Diversity Training SharePoint Authoring Tools 200

Kapp Notes

FEBRUARY 12, 2010

SkillSoft (Nasdaq: SKIL) a provider of e-learning and performance support solutions for global enterprises, government, education and small to medium-sized businesses with a huge catalog of "off-the-shelf" courses in a variety of subjects from IT to business skills announced today that it will no longer be publicly held.

SkillSoft 100

SkillSoft Metrics Journal IM 100

KnowledgeOne

NOVEMBER 23, 2022

Future VR studies should consider incorporation of anxiety, presence, and VR side effect measures in addition to acute pain metrics.” This information will help the provider implement a personalized, multidisciplinary, patient-centred pain management strategy.” 2009; Malloy and Milling, 2010; Chan et al.,

Management 98

Management Cognitive Virtual World Brain 98

CLO Magazine

DECEMBER 13, 2017

The platform also has metrics for the number of distinct users and which specific groups have the highest numbers of views and downloads. When Sidley Austin LLP upgraded its operating system and software suite for the first time since 2009, lawyers and staff had a major learning curve to overcome. Sally Goeke. Annie Abrams.

Technology 58

Technology Blended Learning Virtual Classroom Metrics 58

Learning Visions

FEBRUARY 6, 2009

Friday, February 06, 2009 Building Measurement into Our Training-Development Process Another lunchtime webinosh with Dr. Will Thalheimer. What are the relevant metrics? Get sign-off from all stakeholders on behavior change goals, resourcing responsibilities, metrics. Guest speaker today is Roy Pollock, CLO of Fort Hill Company.

Authoring Tools 100

Authoring Tools Metrics Wiki Develop 100

CLO Magazine

APRIL 16, 2013

” Lowery left Hilton in 2009 to serve as chief learning officer for Apollo Group Inc., “IDPs focus on what we need to do to help grow our talent, what experiences they should provide them, what mentoring or coaching is appropriate and also what coursework and informal learning may be needed,” Lowery said.

Picture 70

Picture Metrics Diversity Training Performance Support 70

Mindflash

FEBRUARY 27, 2012

The number of Inside Sales departments is projected to grow from 800,000, in 2009 to over 2 million in 2013. These include using analytical data, performance metrics, and ROI measures to drive sales decisions and activity. Trend data reveal that sales organizations are shifting resources from outside to inside sales.

Sales 70

Sales Training Train Metrics 70

CLO Magazine

JUNE 18, 2013

In June 2009, the same four companies reaffirmed New York Life’s financial strength. Second, make sure learning results are measurable and on target with the overall business plan and providing real impact. In these programs, external coaches provide education tailored to senior leaders.

Leadership 52

Leadership Metrics CLO Program 52

CLO Magazine

JANUARY 29, 2020

Sullivan spent about five years consulting for companies like Booz Allen and Vantage Partners before moving internally into leadership development at Raytheon in 2009. Sullivan credits former colleague and mentor Greg Till, now the executive vice president and chief people officer for Providence St.

Learner 47

Learner CLO Coaching Brandon Hall 47

CLO Magazine

JANUARY 4, 2013

To do that, they implemented Leading at Petco — a two-day interactive and immersive session to provide managers with the skills and tools to help their people improve productivity and results. Petco leaders fought to win back market share by delivering a consistent customer experience at each of the company’s 1,100 stores.

Leadership 84

Leadership Strategy Association Module 84

Learning Visions

FEBRUARY 12, 2009

Thursday, February 12, 2009 My Blogs Personality Type Well, it isnt very glamorous or creative sounding. I was pretty curious about what metrics the tool used to come up with the MBTI reading. All I could discern is that it looks at whatever appears on the link you provide. Catchya later from Middle-earth 1:45 AM Wendy said.

Blogging 100

Blogging Personal Personalization IM 100

CLO Magazine

MARCH 1, 2013

Authentic Development Is Everyone’s Business In a 2009 white paper, “Developing a Leadership Strategy: A Critical Ingredient for Organizational Success,” William Pasmore of the Center for Creative Leadership said that developing leadership strategy is an iterative process that is a creative mix of logic and art.

Leadership 80

Leadership Develop Authoring Tools Social Networks 80

Jay Cross

DECEMBER 7, 2009

At the Fall 2009 Chief Learning Officer Symposium, Rebecca Ray, senior vice president of global talent management and development for MasterCard, shared information from yet another survey. A similar proportion reported that their people did not learn new developments via in-house discussion forums.

Social Networks 40

Social Networks Wiki IBM Metrics 40

Jay Cross

MAY 30, 2009

CLO magazine, June 2009. More a leader than a technician, the learnscape architect is the network champion who carries the vision, monitors metrics, promotes network participation and encourages continuous experimentation. More Human Than Human. Column on Effectiveness, by Jay Cross. The future is people, not technology.

Technology 38

Technology Wiki Metrics CLO 38

Tony Karrer

SEPTEMBER 10, 2009

I went to my favorite resource ( eLearning Learning ) and looked at the keywords: Cost and Ratio and found some pretty good sources: How Long Does It Take to Develop One Hour of E-Learning-Updated for 2009 Time to Develop One Hour of Training Estimating Training Developing Time and Costs What is the TRUE cost Rapid eLearning? Please Opine).

Blended Learning 123

Blended Learning Cost Technology Corporate eLearning 123

LifterLMS

OCTOBER 12, 2021

In 2009, I was in between work with the State Department and another government agency. I have to… I’m at the disadvantage where I have to educate people on what it is that I can provide for them, and I have to prove it works. Chris Badgett: I just want to provide some color here. Chris Badgett: Vanity metrics.

Site 107

Site YouTube Create Social Networks 107

Jay Cross

DECEMBER 1, 2008

.&# Our investigations reveal that : 1) At Toronto, you will appreciate that as part of our constant efforts to enhance customer satisfaction, in cases of delays, rescheduling or cancellation, all passengers are contacted and provided with the most up to date information. 2) On Dec24,07, AI188 departed Toronto at 12:20p.m.

Classes 36

Classes Issue Services Customer Service 36

Jay Cross

NOVEMBER 28, 2008

.&# Our investigations reveal that : 1) At Toronto, you will appreciate that as part of our constant efforts to enhance customer satisfaction, in cases of delays, rescheduling or cancellation, all passengers are contacted and provided with the most up to date information. 2) On Dec24,07, AI188 departed Toronto at 12:20p.m.

Classes 36

Classes Services Customer Service Write Blog 36

CLO Magazine

OCTOBER 16, 2012

Even as a teenager, David Kuhl was accustomed to providing support and advice, but the choices centered not on learning but on what driver or putter to use while he was a caddy on golf courses in Minneapolis. There’s got to be metrics.” “And I didn’t have to work with lawyers every day, which was nice.”

Develop 63

Develop Metrics Virtual World Innovation 63

CLO Magazine

AUGUST 6, 2013

Related content is provided in booths in a virtual expo. Courtesy of Sodexo Sodexo provides food and facilities management services to thousands of customers globally. The company’s education market group provides integrated food and facilities management services to schools, colleges and universities.

VLE 48

VLE Blended Learning Quality Webcast 48

CLO Magazine

AUGUST 29, 2018

Advertised job postings have doubled since 2009 according to analysis by Indeed.com, and a 2016 Davos World Economic Forum report lists critical thinking as No. Value Starts With Critical Thinkers. Creating high-quality insights requires critical thinking. Leaders everywhere seek critical thinkers.

Informal 71

Informal Business Authoring Tools Score 71

learnWorlds

MARCH 30, 2022

Services: Leadership, Customer Success, Customer Experience, and Emotional Intelligence, Revenue Growth Onboarding & Implementation Customer Success Metrics, Renewals & Retention Automation & Tech Touch Team Building. Services: Leadership, Customer Success, Customer Led Growth. Industries: B2B SaaS.

Expert 52

Expert Custom Education Summary 52

Learning Visions

NOVEMBER 7, 2023

It's where I first hit the stage back in 2009 with my Kineo colleague with Stephen Walsh and then most every year until about 2019. For leaders/managers - provide them with a check-in template (for meetings, conversations) When change happens, values usually don't change. And then we had a pandemic and I sat out a few years.

DevLearn 230

DevLearn Compliance Training Metrics Instructional Design 230

eLearningArt

FEBRUARY 23, 2017

For our industry to stand above the noise, we need to think of ourselves as service providers. And our service is to understand what individuals and groups need and to provide it in an appealing and original way. It may be creating beautiful experiences that are easy to use and that provide speedy answers. Will Thalheimer.

Blended Learning 108

Blended Learning Trends Expert Authoring Tools 108

Jay Cross's Informal Learning

JULY 1, 2009

Last month I opened the IADIS eLearning 2009 Conference in Portugal with an address on Redefining Instructional Design. We addressed this question at the April 2009 Learntrends event. Yet other moderators seed discussions to channel conversations in ways that might provide insight to the organization.

Skills 40

Skills Wiki LearnTrends Attitudes 40

Adobe Captivate

APRIL 9, 2009

Meaning folks who are too young to enter the workforce in 2009, would have entered by 2019, and the current old folks would have retired. I will also stick my neck out and suggest that the current economic downturn will drive a trend of measuring learning effectiveness through business metrics (sales, churn, defect rates, opex etc.)

Pattern 53

Pattern Mashups Mash-up Blended Learning 53

Tony Karrer

NOVEMBER 13, 2012

Past years eLearning Conferences 2012 , eLearning Conferences 2011 , eLearning Conferences 2010 , eLearning Conferences 2009. link] December 7, 2012 International Association of Scientific, Technical and Medical (STM) Publishers Innovations Seminar: Innovation Impacts in STM – New Metrics, Big Data, Cool Apps, London, UK.

eLearning Conferences 238

eLearning Conferences Conference Blended Learning Diversity Training 238