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How to support and empower your customer support team

TalentLMS

Customer support teams are the unsung heroes of every business. They ensure customer satisfaction, loyalty, and retention. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. But you can’t rely only on that.

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Why You Need to Invest More on Product Knowledge Training

Infopro Learning

Chances are, if you are reading this article, these words have never come out of your mouth. An entire book could be written on whether this money should be spent on leadership , customer support , onboarding , etc., so we have decided to only focus on one item in this article: sales training. Sales Agents.

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30 questions for building better product knowledge training

TalentLMS

Product knowledge training has the power to boost your team’s performance and your company’s revenue. Many companies offer sales product training during onboarding. But it can be difficult for people to absorb all the information in such a short time—especially when they’re still new to the product.

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Computer Vision and Augmented Reality: A New ‘Lens’ into Performance Support

Instancy

This article explores the key features of this innovative app and how it can benefit non-technical users in various work scenarios. You can learn how to use it, troubleshoot issues, or perform specific tasks—all at your convenience. It enhances customer service and product knowledge. Schedule a meeting to get started.

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Efficiency and Customer Satisfaction: A Love Story 

MobileTrain

From streamlining operations to maximising productivity, organizations constantly seek ways to optimise their processes. However, one often overlooked aspect of efficiency is its impact on customer satisfaction. The Intersection of Informed Teams and Customer Satisfaction Efficiency and customer satisfaction are intrinsically linked.

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Start a Product Knowledge Training Program

Appsembler

The ability to effectively convey the intricacies of your products or services is not just an advantage but a necessity. Many businesses recognize the need for a robust product knowledge training program but often find themselves at a crossroads, trying to figure out how to develop and implement such a strategy effectively.

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Unleashing the Power of Proprietary Knowledge: Revolutionizing Online Learning and Performance Support

Instancy

This article explores how generative AI can transform online learning and performance support by harnessing a company’s proprietary knowledge. Enhancing Personalized Learning Generative AI offers new opportunities for online learning and performance support.