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Changing the Selling Behavior of Your Customer Success Team?

Infopro Learning

Unlike the traditional sales team, whose primary goal is to close deals and bring in new customers, customer success focuses on building lasting relationships with existing customers, driving retention rates, net promoter scores, upsells, and recurring revenue. Barrier selling used affirmative questions, leading to open-ended questioning.

Behavior 221
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6 Tips for Developing a User Adoption Strategy

Ontuitive

This blog is part one of a two-part series that will discuss the importance of having a user adoption strategy, how to measure success and ROI, and the ways a digital adoption platform supports the process. This year money spent on digital transformation (DX) is projected to reach 1.8 Net Promoter Score (NPS). trillion dollars.

Adoption 209
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Top Learning Talent Acquisition Trends You Must Know in 2023

Infopro Learning

Corporate leaders may organize training sessions or certification programs on project management, analytics, etc., This means organizations will assess real-time data such as metrics on growth pipeline, costs of new employee hiring, feedback scoring, and others to automate the hiring process and improve retention rates.

Trends 221
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The Comprehensive LMS Implementation Project Plan for Modern Learning (2024)

Ninja Tropic

The Comprehensive LMS Implementation Project Plan for Modern Learning (2024) The importance of Learning Management Systems (LMS) in fostering modern learning experiences cannot be overstated. This includes course completion rates, assessment scores, and time spent on each module. Why Track New Hires Time to Productivity?

LMS 52
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How to Measure Customer Value (And Why It Matters)

Talented Learning

Today we feature advice about customer value metrics from Laura Patterson , President of VisionEdge Marketing. And how can you reflect this in customer-focused metrics? So it’s not surprising that customer metrics are featured in many CEO scorecards. But which customer metrics matter most? Profit per segment.

Metrics 90
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How Learning Pool overhauled its approach to User Experience Design

Learning Pool

In UX, this is a little more complicated than you’d expect because there aren’t any standard ways to measure the User Experience that wasn’t tied to metrics in other departments around the business. As our LEAFS scores increased so did the customer approval of the designs presented to them. 5+7+4+6+6=28. An example LEAFS Result.

Design 98
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How To Enhance Leadership Development Programs for Top-Level Executives

Thinkdom

In this blog, we will go through what are the needs of top-level executives and what is involved in a competent leadership development program. Click ,, here to learn more about Learning & Development metrics for every workforce segment. These objectives will serve as the basis for measuring ROI.