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10 Customer Service Training Topics

Ed App

Identifying the most important customer service training topics is a crucial step in developing your employees, and ensuring that they are fully equipped with relevant information and vital skills in representing the business with your customers. Check out these customer service training topics you shouldn’t miss out on. .

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Ultimate Guide to Customer Service eLearning

Academy of Mine

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

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Ultimate Guide to Customer Service eLearning

Academy of Mine

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

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6 Ways To Encourage A Culture Of Continued Education At Your Organization

Roundtable Learning

A culture of ongoing learning benefits both current employees and recent hires , as well as attracts potential employees. . Arranging a book club at work is a great way to encourage community and build employee engagement. Arranging a book club at work is a great way to encourage community and build employee engagement.

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Building a Stronger Team: Collaborative Learning Activities & Strategies

learnWorlds

Employees engage in insightful conversations and leverage each other’s skills and knowledge as they complete an assignment together, building a stronger bond along the way. Typical examples include online discussions and team group projects , often paired with a reward system to make things more interesting.

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Make Learning An Experience. Blend It! | Social Learning Blog

Dashe & Thomson

While we may like to believe that directing and guiding our learners to new understanding is the most effective way to educate, the traditional Instructor-Led Training (ILT) model fails to recognize that our learners have changed. Blend Your “Content-Heavy” Courses. Divide what they need to “know” and “do” into a blended learning experience.

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Developing Leaders: Corporate Training Solutions for Effective Leadership

Brilliant Teams

Developing leaders who can inspire, motivate, and guide their teams is a key priority for companies looking to thrive in the market. Are you looking for eLearning Solutions? Effective leaders create a vision, set goals, and inspire their teams to achieve excellence. Why Developing Leaders Matters?