article thumbnail

8 tips for creating a successful customer service training plan

TalentLMS

So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers. Ready to get started?

article thumbnail

Work as Improv Theater: Teaching the Right-Brained Learner.

Dashe & Thomson

Good content. Out of the box thinking is what makes the new world go round and round… Leave a Reply Click here to cancel reply. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff! Properly d.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

8 tips for creating a successful customer service training plan

TalentLMS

So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers. Ready to get started?

article thumbnail

8 Lessons Learned for Converting In-Person Training to Virtual Training

The Learning Dispatch

Before the pandemic response and reset to ‘work-from-home’ by organizations of all sizes and models, learning designers and HR professionals often struggled with how to take an existing, effective classroom training program and offer to learners online – or whether it made sense to do so at all. Would an online course be as effective?

Convert 52
article thumbnail

Addressing On-Demand Learning and Performance Needs #LCBQ | Social.

Dashe & Thomson

What is new, however, is the ratio of on-demand solutions to more traditional training offerings. It makes a big difference to your design if the on-demand content will be needed while the learner sits at their computer or while they perform a requalification inspection on a propane cylinder on a loading dock.

article thumbnail

Make Learning An Experience. Blend It! | Social Learning Blog

Dashe & Thomson

While we may like to believe that directing and guiding our learners to new understanding is the most effective way to educate, the traditional Instructor-Led Training (ILT) model fails to recognize that our learners have changed. So how do we best provide our learners of today with the best possible support and encouragement?

article thumbnail

Moving from Teacher to Facilitator | Social Learning Blog

Dashe & Thomson

To our learners, this is their reality. I realized it wasn’t all about me and my understanding of the information, it was about leading my learners to a new understanding within themselves. My job was not to tell; my job was stimulate thinking, encourage exploration, make associations, and help guide my learners.