Play.ht

APRIL 15, 2024

Ever since I started working in AI, I’ve seen firsthand how conversational AI for customer service technology can transform the way we interact with customers. It’s fascinating to see how these tools are not just changing, but significantly improving the customer experience across various sectors.

Customer Service 40

Customer Service Conversation Services Custom 40

Dashe & Thomson

MAY 8, 2011

The Learning Circuits Big Question for May is: How do we need to change in what we do in order to address learning/performance needs that are on-demand? In my opinion, it’s not that providing on-demand learning and performance solutions is a new idea. This month, it is time for me to stop lurking and throw in my two cents.

Social Networks 162

Social Networks Performance Support Blended Learning Wiki 162

dVinci Interactive

OCTOBER 26, 2017

Arby’s Has the Learning to Support its Brand With more than 3,500 restaurants and team members ranging in age from 16 to their late 80’s, Arby’s needs to support performance in delivering a quality product and quality customer service.

Performance Support 100

Performance Support Support Customer Service Director 100

CLO Magazine

SEPTEMBER 2, 2021

As remote work transitions from a temporary pandemic necessity to a permanent workplace fixture, talent leaders must ensure a successful remote working model, which begins with investing in support for managers. Below are four ways to support managers so they can consistently achieve organization goals while working remotely.

Performance Support 91

Performance Support Teams Support Management 91

Hurix Digital

MARCH 3, 2023

In today’s competitive business world, customer service is no longer just an option but a necessity. A company’s customer service team can make or break its reputation, and customers expect prompt and effective assistance. Benefits of Customer Service Training Online 1.

Customer Service 52

Customer Service Services Teams Custom 52

Ed App

OCTOBER 27, 2022

We’ve compiled a list of customer service training software to give your teams the skills and knowledge to deliver the best customer experience to your customers. Customer Service Training Software #1 – EdApp. Sign Up For Free and Start Using The Best Customer Service Training Software Today!

Customer Service 40

Customer Service Services Software Custom 40

LearnDash

NOVEMBER 21, 2023

Here are 10 things to consider: Prioritizing new members over existing ones Neglecting user experience Not delivering fresh content Sacrificing quality for quantity Not building trust Making big changes too frequently Spamming members Giving sub-par customer service Not surveying your members Reinventing the wheel Let’s take a closer look.

Site 220

Site Customer Service Trust Community 220

Infopro Learning

JANUARY 21, 2021

Today businesses that provide quality customer experiences can set themselves apart from competitors and gain a more extensive base of loyal customers. Quality service is one of the critical factors today’s consumers consider before making a purchase. We also track changes in employee performance.

Knowledge 380

Knowledge Productivity Product Blended Learning 380

Infopro Learning

SEPTEMBER 8, 2023

ChatGPT has been implemented in numerous applications, including customer service, virtual assistants, and content generation. With the ability to rapidly generate relevant and high-quality information , learning content developers can save time and resources, streamline their workflow, and produce content at an unprecedented speed.

Roles 221

Roles Case Study Simulations Virtual World 221

Ed App

MARCH 17, 2021

Remote training is geared towards improving employee and team performance through training activities completed at their homes. Remote training activities are now even more important for supporting your teams, boosting morale, maintaining high levels of employee performance, and more.

Customer Service 52

Customer Service Activities Services Custom 52

CLO Magazine

JULY 27, 2021

ChoiceU has been around for almost 20 years and supports the learning needs of 7,100 franchises and 65,000 external staff worldwide. While supporting the needs of these parties, the learning organization must also support Choice’s overall business strategy. With this insight, ChoiceU developed more service-focused content.

Agile 79

Agile Performance Support Learning Strategy Strategy 79

TalentLMS

OCTOBER 10, 2019

So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience. Gartner found that more than 80% of companies expect to compete almost solely on the basis of customer experience by 2020. What skills do you need for customer service?

Customer Service 70

Customer Service Services Custom Guide 70

Appsembler

JUNE 28, 2023

That’s where employee training software streamlines and enhances training processes, resulting in improved employee performance and overall organizational growth. The software also offers efficient assessment and evaluation methods, allowing trainers to measure employee performance and identify areas for improvement accurately.

Authoring Tools 97

Authoring Tools Software Compliance Training Performance Support 97

Litmos

DECEMBER 3, 2020

As holiday shopping continues, as shoppers track their packages, need returns, and get more stressed about the approaching holidays, there’s one group that will be caught in the middle: your retail customer service reps. Call center customer service reps have one of the highest turnover jobs in the world.

Performance Support 52

Performance Support Support Customer Service Micro-Learning 52

Docebo

MAY 13, 2016

How To Improve Customer Service With Online Training. The quality of your customer service has the potential to make or break your business. A negative experience can lead to bad word of mouth, unfavorable online reviews, and high customer complaint rates. Develop simulations to build service skills.

Customer Service 100

Customer Service Services Custom Simulations 100

Ed App

MAY 3, 2022

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. To help you with this, we’ve rounded up 10 tools to improve retail customer service to help rack up sales and meet your goals. Tool to Improve Retail Customer Service #1 – EdApp.

Customer Service 40

Customer Service Services Authoring Tools Custom 40

Learning Rebels

NOVEMBER 8, 2023

In the comments below, share how you are using communities in your organization to support learning and performance change. It’s about creating a dedicated space—either physical or virtual—where this group can share knowledge, support each other, and work collaboratively towards a common goal.

Community 130

Community Diversity Training Customer Service Learning 130

Dynamic Pixel

AUGUST 30, 2022

Reasons Employees do not listen during training sessions: Some reasons why training courses appeal to professionals are that they are customized, have quality content, and offer the ability to quickly create and update lifelong learning materials. A simple font with no aesthetic qualities at all should be used.

Companies 52

Companies Education LMS Services 52

Acorn Labs

APRIL 16, 2024

Lots of people don't like performance management—particularly their performance reviews. Performance review conversations are often useless interactions that don't drive employee or business success. Making a performance conversation meaningful to both employees and the company is essential for ensuring organisational success.

Conversation 52

Conversation Performance Support Performance Learner 52

Infopro Learning

APRIL 24, 2021

Leadership had changed along with the company’s vision for the customer service centers. They needed to upgrade their employee onboarding process to support this shift. This step ensures that each piece of training content supports both the learner and the organization’s goals. Stage 1: Assessing Business Needs.

Business 294

Business Case Study Blended Learning Simulations 294

Acorn Labs

FEBRUARY 27, 2024

Performance reviews, performance appraisals, performance evaluations—they all fall under the ongoing process known as performance management. There's just one problem, though: Effective performance management is hard to do. What is performance management? Try to meet them next time, somehow.”

Performance Support 52

Performance Support Performance Metrics Management 52

Acorn Labs

FEBRUARY 27, 2024

Performance reviews, performance appraisals, performance evaluations—they all fall under the ongoing process known as performance management. There's just one problem, though: Effective performance management is hard to do. What is performance management? Try to meet them next time, somehow.”

Performance Support 52

Performance Support Performance Metrics Management 52

Fly Plugins

MARCH 26, 2024

This reduces the time and resources required for onboarding, ensuring that new staff members are quickly integrated into their roles and can start delivering quality care. An Enterprise LMS allows retailers to train their sales staff on product knowledge, customer service, visual merchandising, and sales techniques.

LMS 177

LMS Learning Management System Enterprise Compliance Training 177

KnowledgeCity

OCTOBER 29, 2020

As a company grows there are chances that the quality of their product or service can decline as resources are drawn thin. This post will explore methods of maintaining product or service quality while promoting continued growth. All these pitfalls lead to increased expenses before there is revenue to support them.

Quality 75

Quality Companies Analysis Methods 75

Paradiso

OCTOBER 18, 2023

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The quality of service a business offers significantly impacts customers’ choices. However, many agents need help with modern requirements, which leads to high turnover.

Case Study 91

Case Study LMS Customer Service Training 91

Hurix Digital

JULY 27, 2020

It is no longer looked at as an alternative or a supplementary tool to support learning objectives but a go-to choice to deliver customized and pointed content modules. Performance and support resources you need for these modules to function seamlessly. Criteria for performance evaluation. Quality Checker.

Custom eLearning Development 52

Custom eLearning Development Content Developer Blended Learning Services 52

Wahoo Learning

MARCH 20, 2024

You need to showcase how Wahoo Learning can support your organisation’s short and long-term objectives. To help you demonstrate the value of partnering with us, here are some practical tips to help support your business case. How does an LMS (and online training program) support their key objectives? What are their drivers?

Compliance Training 93

Compliance Training Diversity Training Performance Support Outsource 93

fewStones

MAY 10, 2024

This approach enhances learning retention and contributes to improved employee performance. Product or Service Training Videos Product or service training videos provide information about the features, benefits, and usage of products or services offered by the company.

Productivity 52

Productivity Product Compliance Training Diversity Training 52

TalentLMS

SEPTEMBER 13, 2022

Employee performance metrics aren’t just benchmarks for performance reviews and promotion considerations. But it’s not always easy to know how to evaluate employee performance in a helpful way. In this article, we’ll define employee performance metrics and share why they’re so influential. What are performance metrics?

Metrics 52

Metrics Track Performance Support Performance 52

Learning Pool

JUNE 6, 2023

Selection of this year’s ‘Top Custom Content Development Companies’ list was based on the following criteria: breadth and quality of content developed/services offered; industry visibility, innovation and impact in the learning services training market; client representation; business performance and growth.

Content Developer 98

Content Developer Blended Learning Companies Industry 98

Spark Your Interest

APRIL 11, 2024

sensors, geolocation, robotics), AI can perform tasks that would otherwise require human intelligence or intervention. AI enables machines to perform tasks that typically require human intelligence, ranging from simple automation to complex decision-making processes. Murf.ai – Make studio-quality voiceovers in minutes.

Benefits 148

Benefits Course Training Train 148

Tesseract Learning

MARCH 3, 2022

Tesseract Learning, an innovative, global, multi-award winning learning content, strategy and technology solutions company, has been awarded the Accredited Learning Technology Provider status by The Learning and Performance Institute (LPI) , the leading global authority on workplace learning and development. About Tesseract Learning Pvt Ltd.

Diversity Training 52

Diversity Training Custom eLearning Development Blended Learning Performance Support 52

Learnnovators

JANUARY 20, 2021

Her focus has been on utilizing the disciplines of educational psychology, instructional design, and behavioral science to promote and support the improvement of peoples’ lives through sustainable long-term learning and behavioral change. Often the answer is that it should be as close to the point of performance as possible.

Blended Learning 236

Blended Learning Authoring Tools Compliance Training eLearning Guild 236

Kitaboo

FEBRUARY 22, 2024

Key Factors to Consider When Choosing an eBook Distributor Reach and Network Format Support Royalty Management and Revenue Reputation and Experience Contract Terms III. Evaluation and Selection of the Ideal eBook Distributor Research Assess Your Specific Needs Check Reviews and Recommendations Evaluate Customer Service and Support IV.

eBook 52

eBook Guide Reputation PDF 52

Kitaboo

FEBRUARY 26, 2024

9 Steps to Launching Your Own eBook Store Conduct Market Research Determine Your Literary Niche Create a Business Strategy Build Your eBook Store Curate High-Quality Digital Content Implement Effective Marketing Strategies Optimize for SEO Provide Avenues for Excellent Customer Service Monitor Performance and Refine Strategies II.

eBook 52

eBook Guide Authoring Tools Social Media 52

Infopro Learning

SEPTEMBER 29, 2020

Advancements in technology and current events are changing the way these businesses interact with both their customers and even their employees. One of the most common challenges these organizations are facing today is finding ways to improve the quality of service they provide. Stage 2 Performance Support System.

Performance Support 391

Performance Support Support Global Performance 391

Paradiso Solutions

DECEMBER 21, 2023

This training covers various aspects, from understanding the brand’s values and how it operates to excelling in customer service and managing finances. Franchise training is crucial, not just a bonus, for a thriving franchise that upholds company standards and meets customer expectations.

Diversity Training 59

Diversity Training Compliance Training Blended Learning Program 59