Wed.Nov 24, 2021

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How to Create a Successful Customer Service Training Program

Infopro Learning

Creating a customer service training program aligned with your company’s culture that incorporates your brand values will help your customer service team to understand more about your organization’s background, objectives, and principles. Final Thoughts.

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Learning Impact Book Club Reading List

LearnUpon

Recommended by Rob Lauber, CLO of McDonald’s : “It talks about hidden forces that shape our decisions. So it’s kind of interesting to sit there and read about the cost of social norms, or the cost of zero cost. And so this is a book about letting some of that go and embracing more of your true self.”.

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What Is CSR Marketing And How To Use It To Improve The Image Of Your eLearning Brand

eLearning Industry

If you want to know more about the effect CSR can have on your brand image, you've landed on the right article. You'll learn how CSR marketing affects your bottom line, as well as its importance for talent attraction and employee retention. Read on to get all the ideas you need! This post was first published on eLearning Industry.

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6 Developer Marketing Trends in 2022

Appsembler

If you open up your source code to developers, then they can see what is under the hood, see how your product works, and play around with it to the point of making new feature suggestions or provide feedback about your product’s code. In fact, 77% of developers seek to solve a problem on their own and to solve it themselves ( Source ).

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How Do You Measure the Success of Enterprise Learning?

As the learning industry matures, one question comes up time and time again in our conversations with customers about their learning programs: “How do we measure the business impact of extended enterprise learning initiatives?”.

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10 Electrical Safety Training Topics

Ed App

Guide your new hires, or brush up on the knowledge of your existing team about the conditions of their job site, various electrical hazards, and safe practices to follow while working around electricity. Consider providing them training that will help them gain deeper knowledge about arc flashes, alongside prevention measures they can adopt.

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6 Developer Marketing Trends in 2022

Appsembler

If you open up your source code to developers, then they can see what is under the hood, see how your product works, and play around with it to the point of making new feature suggestions or provide feedback about your product’s code. In fact, 77% of developers seek to solve a problem on their own and to solve it themselves ( Source ).

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The Ultimate LMS Buyer’s Guide: Everything You Need to Know When Purchasing an LMS

Narrow down your choices and learn everything you need to know about purchasing an LMS with this Ultimate Buyer’s Guide. This guide will help you easily create a strategic purchasing plan by accounting for the right mix of immediate needs, long-term goals, and non-negotiables.

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How Digital Learning Platforms Can Drive Competency-Based Education

This whitepaper talks about competency-based education, differences and commonalities between personalized learning, competency-based education and blended learning and more.

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Interactive and Immersive Reading Experience with MagicBox

This whitepaper covers talks about Interactive and Immersive Reading Experiences with MagicBox. Covers topics like Foster Constructivism, Immersive Reading Experience, Personalized Learning.

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How Investing in Online Training Can Cut Costs and Increase ROI

Dive into a explanation about the financial benefits of eLearning and how it can save businesses money by cutting costs and increasing ROI.

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The Role of Technology in STEM Education in 2020 and Beyond

This whitepaper talks about- -Why This Emphasis on Stem Learning? STEM Learning: Trends for 2020 and Beyond -STEM Education Challenges for Students and Teachers and more

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Paycor HR Leaders Survey: The State of American Business in 2021

Paycor surveyed more than 2,000 HR and Finance leaders about the state of American businesses. 86% are concerned about mental health, but very few have a plan. Here are some examples of what we found: HR is more bullish on both the short- and long-term. Finance leaders are more confident in their ability to manage change.

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Omotenashi: Customer Service in 2025

Omotenashi: "Customer Service in 2025" describes the vision of Deutsche Telekom about customer service in 2025. Based on a broad review of existing studies we draw our picture of the future and reflect it with internal and external experts.

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HR’s Role in Safety Culture: 4 Key Elements to Implement

Download it today and learn about the 4 key elements of a successful safety culture! What role does your HR department play in a culture of safety? This whitepaper explains how to create a culture of safety and how it can have positive, long-lasting effects.

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2022 Training Trends: What to Expect in Safety and Beyond

Download this article to learn about what training trends we expect to see in 2022 and how to decide on the best training partner for your company. Each year, employee training embraces new trends that help make the learning experience better for the user and the outcome better for the employer.

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How to Select the Right Training Software for Your Company

Learn about the features to look for and questions to ask before making an important investment in your company’s future. Creating a training program for your organization can be a daunting task. Luckily, there are many platforms that offer lots of solutions. How do you decide which one is right for you?

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The Time-Saving Power of Intent Data for Sales

Read on to learn more about how intent data can save salespeople time -- while capturing more qualified leads in the process! By using the power of intent data, capturing buyer interest has become more feasible for sales. Not only that, but using it will save immense time during your workflow; a win-win on all fronts.

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How to Get Your Boss to Say YES to Online Training

Download this article to discover all the reasons why your boss should get on board and learn more about what sets online training apart for the benefit of your organization. Sometimes the biggest barrier to getting started is the go-ahead from your boss.

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How to Select the Right Training Software for Your Company

Download this short whitepaper to learn about some of the features to look for and questions to ask yourself before making an important investment in your company’s future. Creating a training program for your team or organization can seem like a daunting task. Luckily there are numerous third-party platforms that offer plenty of solutions.

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B2B Pocket Playbook: End-to-End Guide to Sales Enablement

It’s all about equipping sales professionals with the tools they need to put their best-selling foot forward. Sales enablement is the strategic process of providing sales teams with the content, guidance, and mentorship needed to engage targeted buyers.

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3 Mistakes Organizations Make While Developing ABM Programs

Download ZoomInfo’s latest eBook to learn about the three most common mistakes organizations make while executing an ABM program, including: Poor account selection process. Inadequate contact inventory within universe. Wasteful technology and service spending.

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Cold Calling Tips and Tricks

In fact, less than 2% of today’s cold calls actually result in meetings, and 63% of sales professionals say it’s what they dislike most about their jobs. In recent years, cold calling has become synonymous with rejection and failure.

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The Power of Conversation Intelligence

Generally curious about the CI space? Looking for tools to surface the voice of your customer? Has Conversation Intelligence (CI) been discussed in your organization, but you don’t know where to start?

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Best Practices for Accelerating the Sales Process

Think about it: with outbound prospecting, requests from management, scheduled demos, and inbound calls, chaos can quickly work its way into your strategy, deeming a “speed wins” selling mentality downright ineffective. The bottom line is that, in B2B sales, speed is useless without control.

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How HR Can Promote Mental Health at Work (Actionable Advice to Help Your People Thrive)

HR leaders are on the frontlines, but mental health can still be taboo—or at least something that’s only talked about reluctantly. And of course, pandemic-related stressors like school closures aren’t helping any. What can HR do to help? Download our guide to learn: How HR can embrace empathetic leadership.

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How HR Can Promote Mental Health at Work: Actionable Advice to Help Your People Thrive

HR leaders are on the frontlines, but mental health can still be taboo—or at least something that’s only talked about reluctantly. And of course, pandemic-related stressors like school closures aren’t helping any. What can HR do to help? Download our guide to learn: How HR can embrace empathetic leadership.

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The ABM Benchmark Survey

Download the report to learn more about: The strategies and technologies ABM marketers are using to increase ABM successes Why it’s important to shift toward more targeted, personalized assets How marketers are meeting buyers' demands for self-service journeys Which metrics and marketing KPIs matter across the ABM funnel

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Navigating Recruitment Agencies: A TA Leader Strategy Guide

If you've ever felt in the dark about rogue hires, elusive budget spends, or questioned which agencies truly deliver, this guide is your beacon. Navigating the realm of recruitment agencies isn’t always easy. As talent acquisition has evolved, so have the challenges in managing agency relationships and spend.

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Workplace Mask Policy & Return to Work Templates

From employee safety to compliance and regulations, there’s a lot to think about. After suddenly ramping things down and in many cases furloughing or laying off workers, many businesses across the country are now faced with an equally daunting task: opening back up.

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Go Beyond the Hype: Proven Strategies for Effective Microlearning

Speaker: Amit Garg, CEO and Founder at Upside Learning Solutions & Margie Meacham, Author and CFO of Learningtogo

Amit & Margie will chat about their views and experiences with microlearning and workplace learning in general with lots of opportunities for interaction with the audience. In this interactive webinar Amit Garg, Founder & CEO of Upside Learning, and Margie Meacham, Author of the book ‘AI in Talent Development’, discuss the "What?

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The AI Conundrum: How HR Can Prepare for the Storm of Change

Speaker: Kate Bischoff - CEO and Founder of k8bisch LLC (formerly tHRive Law & Consulting)

Sign up now! January 24, 2023 at 9:30 am PT, 12:30 pm ET, 5:30 pm BST

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Revitalizing Dry Content: A Lesson in Engagement

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

We’ll focus on how to make content relevant to your learners, how to make connections so they see how the material applies to them, and how to develop strategies for getting learners to care about your course.

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HR Secrets: How to Secure Executive Buy-In for Your HR Initiatives

Speaker: Steve Pruneau - Chief of Consulting Operations and HRIS solution architect at Free Agent Source Inc

Obtaining management buy-in is all about this critical alignment. How do your interests and values align with those of your executive team? There are always new initiatives we want to get off the ground, but we can’t get anywhere without the support of our executives.

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The Future of Learning: How to Make Knowledge Accessible In The New Normal

Speaker: Dharshan Chandran, Product Marketing Manager at Whatfix

In this webinar you will learn: About the challenges the L&D community is facing when it comes to remote training. There are challenges to implementing an effective learning mechanism to remote employees. However, these are surmountable with the technology that we have at our disposal.

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Digital Learning Tips and Tricks from Neuroscience

Speaker: Margie Meacham, Chief Freedom Officer, Learningtogo

What does neuroscience tell us about digital learning - and what does that mean for the way you design and deliver learning experiences? Does digital media work differently in the brain than information coming in from "the real world?" How can you capture and keep learner attention in a world of alerts, pop-ups, and "clickbait?"

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View from the Learner's Perspective: ROI and the Triple Bottom Line of Learning

Speaker: Lonna Jobson, Instructional Design Team Lead, Inno-Versity, and Miriam Taylor, Chief Learning Strategist, Inno-Versity

Learners set aside their normal daily work with the hope that the content they're about to consume will be relevant, and that what they receive from the learning experience will be worth their investment of time, energy, and focus. Tradeoffs must be made. Their schedules, priorities, and even their colleagues’ schedules are impacted.