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How to support and empower your customer support team

TalentLMS

Customer support teams are the unsung heroes of every business. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. In short, all it takes is for your customer support team to be continuously supported. But you can’t rely only on that.

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Building a Learning and Performance Support Ecosystem (Steve Foreman) #elguild

Learning Visions

To enhance individuals and orgs by connecting people with a broad range of techs that drive performance. There''s formal training -- and then there''s all of the ways that we learn within the flow of work (performance support, collaboration, access to experts, knowledge management. What is an ecosystem and why build it?

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What Is Performance Support And Why Should You Use Performance Support Tools?

Adobe Captivate

In this article, I outline the significance of Performance Support Tools (PSTs) and how they can boost learning. Why You Should Use Performance Support Tools. Let’s first understand what exactly Performance Support Tools (PSTs) are and why you should invest on them. 10% from formal (structured learning).

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Product Knowledge Training: Creating and Implementing a PKT Plan

Infopro Learning

In this step, it is essential to research the learners’ needs and measure performance gaps. However, training programs that are designed to close specific performance gaps tend to be more successful. This includes methods such as scenario-based learning or interactive video-based content. Step 4: Measurement.

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What Is Performance Support And Why Should You Use Performance Support Tools?

EI Design

In this article, I outline the significance of Performance Support Tools (PSTs) and how they can boost learning. Why You Should Use Performance Support Tools. Let’s first understand what exactly Performance Support Tools (PSTs) are and why you should invest on them. 10% from formal (structured learning).

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Essential skills today’s leaders need to navigate ambiguity and activate talent

CLO Magazine

Choices aren’t clear-cut and the future is unpredictable, thus leaders and employees need more than directives, targets and traditional performance reviews. Leaders who effectively implement a coaching approach are able to save time because they can offer their support and keep their finger on the pulse without becoming the situation “expert.”

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A quick guide to knowledge sharing (L&D)

Learning Pool

It’s a highly effective way of learning: employees ask for help and advice from others; experienced employees will mentor newcomers; bilateral consultations will lead to improvements in practices. 8 ways to build a knowledge-sharing culture. Create a support library: You need a place to store and curate user-generated content.