Upside Learning

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Microlearning Case Study: Performance Support

Upside Learning

Performance support is really about two things: the right information, at the right time. To support accurate performance across multiple instances, we could use a checklist. The business need In this case, a cleaning supply company wanted to support individuals using their products correctly.

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Using Mobility for ‘Live’ Performance Support

Upside Learning

All the tasks in this cluster can benefit can from ‘live’ performance support. We came across an interesting cluster of tasks at the workplace. Let’s take a look at the task types first so you can see if your organisation can relate to such work! Recurrent, Small or Standalone Tasks Some lines of work involve […].

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Why You Need To Leverage Mobile For Performance Support

Upside Learning

This is precisely why you need performance support. You’re not alone – we have all been there! We forget almost 80% of what we learn in just 30 days – unless we get an opportunity to apply that knowledge. These short […].

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Advanced Mobility: Supporting Knowledge Sharing

Upside Learning

One of the world’s largest technology solutions providers (offering enterprise software and hardware solutions) had come to us with an interesting training requirement. The organisation wanted to leverage the expertise of its star performers.

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Mobilize Your Sales Team via Performance Support

Upside Learning

Mobile Learning Performance Support' Upside Learning is bombarded on a daily basis with queries from companies prepared to leverage the capacity of mobile learning via the devices (yes, BYOD is here to stay folks) their people own and check constantly throughout the day.

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How Do We Tech Support Our Customers: Top 7 things We Do

Upside Learning

A few months back, Craig Weiss posted an article on his blog titled LMS Tech Support – it is getting worse. And since this wasn't the first time I was reading something like this, I decided to do a quick reality check on how we, at Upside Learning, support our customers on our UpsideLMS and […].

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5 Reasons Why Performance Support & Mobile Is A Match Made In Heaven!

Upside Learning

While managing training is unarguably a huge challenge to ensure everyone performs in line with the company’s goals, it is the period after the training is over, where employees need support and training cannot really help at that point. Mobile Learning Workplace Learning Performance Support'