How to Exceed Customer Expectations During the Coronavirus Pandemic
MAY 11, 2020
This includes always answering business calls and emails Listening to your customers shows them how much you care about their ideas and concerns When you receive complaints, show the customer that you value their input and are making an effort to rectify the problem Don’t make promises you can’t keep. Offer alternatives and trust them to make the choices that are right for them. Many are feeling angry about cancelled services, low stock on certain items and much more.