Sydney Savion is the 2020 CLO of the year

CLO Magazine

The Air New Zealand CLO was experiencing an ultra-rare moment for 2020, disconnected from the virtual world during the Learning in Practice Awards ceremony on Oct. 20, when she was announced as the 2020 CLO of the Year. She became Air New Zealand’s CLO in February 2018.

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Meet the CLO Board: Tamar Elkeles

CLO Magazine

She is the former vice president of Qualcomm Learning Center, and was named CLO of the year in 2010. CLO: How did you first become interested in learning and development? Every time I came in to work with him, he had no idea who I was, but he could do math, no problem.

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From higher ed to PepsiCo CLO

CLO Magazine

You’re helping clients solve problems via education.”. But in 2018 she got a call from a headhunter looking for PepsiCo’s new CLO, and it was too good of an offer to resist. The post From higher ed to PepsiCo CLO appeared first on Chief Learning Officer - CLO Media.

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How to Manage Problem Employees

CLO Magazine

We’ve yet to meet a leader who is confused by the term “problem employee.” But too often, problem employees remain in organizations, doing damage to both their work groups and their direct manager’s career. Problem employees disrupt team innovation, erode trust and derail group output, with each problem person costing organizations up to $8,000 per day. Understanding the Problem. In the end, we identified 11 distinct “problem” types.

Leadership development should begin with “why” — and that’s usually not behavior change

CLO Magazine

For leadership development, this should be impact and not behavior. Next, the focus shifted to ensuring that the leaders had the skills, behaviors and competencies to be a good leader. About two decades ago, the focus shifted to leader behavior.

Fewer Mentors, Bigger Problems

CLO Magazine

This hesitation and fear pose problems for women and for the success of companies. The reality is that a lot of men have exhibited certain behaviors that they are not proud of, and they are not sure if they would resurface and who would resurface them.”. But Johnson said there is a larger problem than men in power fearing they will be exposed or accused of misconduct — and that’s retaining valuable women. “A Either way, it is a problem for me as a leader.”.

The CLO’s Critical Role: Nine Areas for Action

CLO Magazine

The previous Business Intelligence column presented an instrument designed to assess the extent to which the CLO and the learning enterprise add value to the organization. The 30-question instrument detailed specific areas that define this critical role of the CLO. Also, consultants must be willing to discuss performance issues with key clients to pinpoint problem areas and potential solutions. This From the Vault article was published in December 2004 on

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CLO Podcast: Stephanie Speights of Children’s Health on Centralizing Learning

CLO Magazine

Since this episode was recorded, Stephanie took on the CLO role at Parkland Hospital and Health System, one of the largest health systems in Dallas. Plus, co-host Justin Lombardo talks about the three things to look for in a new CLO role and why he thinks centralization is the way to go for the modern learning function. She just landed a new gig, it’s still in Dallas, as senior vice president, talent management and development and CLO at Parkland Hospital and Health System.

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Turn Gossip Into a Springboard for Productive Behavior

CLO Magazine

They want employees to stop talking and get back to work — or to bring solutions, not problems. Establish a problem-resolution environment. By consulting with managers, department heads, team leaders and HR, the CLO should be able to determine if the workplace has a gossip culture, characterized by frequent complaining on the part of employees to bosses, as well as negative talk among employees. Have these forums focus on teaching employees problem-solving strategies.

Information Overload and New Initiatives

There Is No Chalk

A recent article over at CLO online talks about the problem of information overload in the workplace. The article talks about the impact of this problem on the quality of work, the morale of employees, and the amount of time information overload causes when people have to keep re-orienting to tasks they get pulled away from, or get prioritized into.While the thrust of the article is about how to.

Cultivating Constructive Devil’s Advocates

CLO Magazine

These naysayers can block innovation and spark defensive behavior on the part of those proposing innovative solutions to pressing problems. In the early stages of a problem-solving process, we need to refrain from devil’s advocacy. They try to make the problem-solving process more robust, with the knowledge that more critical thinking and dialogue typically leads to better choices. Performance Management brainstorming devil's advocate innovation problem-solving

Information Overload: The Plague of Learning and Development

CLO Magazine

The problem is that there is only so much people can learn at one time. An almost mystical belief prevails where all you need to do is send those salespeople, managers or engineers to a five-day training course to solve all the company’s problems. Information overload tends to manifest itself in the following ways: The amount of content that people are expected to process and digest, let alone allow to change their behavior, is overwhelming. The world has changed.

Are You Experienced?

CLO Magazine

The CLO role is full of exciting opportunities. That problem is acute for companies who sell stuff online but it’s just as important for learning leaders who teach online. Since the days when behavioral psychologist B.F. Tags: chief learning officer , Chief Learning Officer Symposium , CLO Symposium , corporate learning , developing future leaders , digital learning , learning experience , LMS , online courses , online learning , skill gaps.

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Reinventing Learning Content for Next-Generation Learners


You probably learn a little bit every day just from reading and working through problems with your colleagues. The consultants and analysts and pundits do, and so does the industry media; CLO just published an article called “ Learning Needs a Revolution ”. They don’t solve problems by themselves. Strategy Learner Behavior Learning CultureEveryone in L&D is obsessed with innovation and leveraging new approaches to learning to get better results.

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A Dedication to the Craft

CLO Magazine

He went looking for what he called “Swiss army-knife type talents,” experienced learning professionals who had the ability to consult and analyze business problems. It’s a behavior change issue, a culture change issue,” Miller said. Homepage Top Story - Left Column Homepage Top Story - Right Column Learning Delivery Strategy Brian Miller chief learning officer CLO Dedication Gilead Sciences Harvard Business School Harvard University profile

Five Disney Inspired Words for Effective Talent Management

CLO Magazine

Disney employees must also deliver expected behaviors through the Disney Cast Basics. For leadership, it provides a template for guiding behavior and, when necessary, delivering coaching and discipline. Anyone, at any level, can identify a problem and communicate it to a leader.

Nudge-Learning: The Theory and The Relevance

Harbinger Interactive Learning

As a CLO or an L&D stakeholder, do any of the following modern-day workplace issues bother you? The caller from Sweden told Thaler he had won the 2017 Nobel Memorial Prize in Economic Sciences for his research in behavioral economics. Nudge primarily is a concept in behavioral science , political theory , and behavioral economics which proposes positive reinforcement and indirect suggestions as ways to influence the behavior and decision making of groups or individuals.

When it comes to their own development, CLOs are too often MIA

CLO Magazine

And when you’re dealing with someone, let’s say for example your 8-year-old son, who treats seeking out inconsistencies in your behavior like a full-time, salaried position with sweet benefits, it’s even more so. See the problem? The CLO Accelerator is a next-?generation

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Managing cultural diversity in today’s workplace

CLO Magazine

Understanding the reasons behind certain cultural practices can helps us to understand the rationale behind one’s behavior. People vs problems. As a talent manager, help employees separate people from problems and encourage them to practice professionalism at work.

Deploy brain-friendly leadership models in your organization

CLO Magazine

Too often, there is a lack of alignment around an organization’s leadership model , a specific set of phrases that is designed to guide leadership behavior across a particular organization. This allows people to effectively use the models to guide their behavior.

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Breaking down silos between learning, engagement and performance

CLO Magazine

While this isn’t always a problem, it does increase the likelihood of crossed wires, conflicting information, confused communications, duplication of effort and missed opportunities. In many organizations, human resources, learning, engagement and performance teams work in isolation.

Organizations Don't Learn

The Performance Improvement Blog

Companies should respect non-conforming behavior that might result in creative solutions to problems. Rather than accept responsibility for employee learning, managers assume that a training department, or a CLO, or HR will solve the problem by offering a training program that addresses the issue. The culture of most organizations prevents them from learning.

The art of the pivot

CLO Magazine

This means changing people’s behaviors from execution-focused to experimentation-focused. It starts with setting goals for them and modeling the new behaviors. Share the challenges with the team and encourage people to problem-solve.

After EI, DI?

CLO Magazine

And, more pertinently, we had to do all this digitally, which meant being able to solve different sorts of problems, to collaborate in new ways and to somehow keep our “humanness” at the center of it all. They have grown up with these skills and behaviors; they are native skills to them.

No time to waste: Setting learners up for success now and for the future

CLO Magazine

Leaders in higher education know that the additional challenges presented by the pandemic are piling on top of an existing array of problems that has been growing over time. It’s time for bolder changes, based on behavioral science, that will have long-lasting success.



Additionally, he has acted as an influential voice in the Learning and Development industry by speaking at conferences and by being an active participant and author within industry associations such as ISPI , ATD , the Masie Consortium , The Learning Guild , and CLO Symposium/Magazine.

3 keys to unlock lasting DEI change in organizations

CLO Magazine

These frequent touchpoints are what adjust behavior over time. The post 3 keys to unlock lasting DEI change in organizations appeared first on Chief Learning Officer - CLO Media.

Learning technology lessons from the front lines

CLO Magazine

The problem was how to curate all this content for our people, enable personalization of the content to their specific work and needs, and deliver it to them in the flow of their day. In March 2020, the world shifted in response to the pandemic.

What is engagement worth to you?

CLO Magazine

I have spent a great deal of time over the past 20 years working with organizations and leaders, and it never ceases to surprise me how often these words are at odds with the behavior I observe. A problem well stated is, after all, 90 percent solved.

What remote work revealed about the role of onboarding

CLO Magazine

But only three things stand out in my memory from that distant past: one of the firm’s co-founders told the story of the firm’s first and oldest customer, we received an in-depth book on problem-solving and I sat next to a gregarious fellow named Will, who has since become a partner at the firm.

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‘Test and learn’: A powerful approach to measure the impact of soft skills development

CLO Magazine

This makes it possible to evaluate the results of a training on the visible behaviors impacted by the soft skills we wish to develop. The more solutions a manager offers to solve a problem, the more creative they are.

Committee work as intentional professional development and learning

CLO Magazine

For the purposes of this article, at its core, professional development is the learning of a discrete set of new knowledge, skills, techniques, perspectives or behaviors. Be mindful of roadblocks to the group’s progress and its ability to work optimally in knowledge, skills and behaviors.

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Educating the ask: getting your stakeholders to make smarter learning requests

CLO Magazine

In our view, a smart request is framed to solve a real, high-stakes business problem. It starts further up the problem-solving value chain. This problem is rife today, as CEOs scramble to make changes and deliver shareholder returns amid unparalleled volatility.

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How Leadership Training Must Change in a WFH World

CLO Magazine

Over the past three months, the increase in remote workers has exposed many underlying problems in traditional coaching and leadership training methods. This kind of analysis can offer valuable insights, like what types of behaviors tend to correlate with more high-performing employees.

Developing trust: Understand the 4 elements first

CLO Magazine

This reflects their ability to meet your expectations and use sound judgement and problem-solving skills. The one who is unpredictable in their behavior, doesn’t offer accurate information and fails to walk the talk. Trust is the bedrock of high performance in an organization.

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Proving the value of leadership development

CLO Magazine

Then it moved to behavior (applying the leadership competencies). In the past decade, the focus has been on measuring the impact (the consequences of the behavior). But that would only be the case if an increase in retention can be achieved with a change in leadership behavior.

Bionic learning: Promising Lazarus drug to revive the overdose of ineffectual D&I

CLO Magazine

Given the low to zero returns over the past 60 years and nearly $8 billion USD in annual spend on conventional D&I policies, programs, practices and measures of realizing a more diverse and inclusive workplace top to bottom, few have a grasp on the problem or a credible remedy.

Work in the flow of learning

CLO Magazine

L&D has a clear mandate to change behaviors in order to align with business strategy and contribute measurably to organizational success. In this way, each problem had already a crowdsourced solution approach, which helped the CI team in their analysis.

5 tips to help employees burn bright instead of burning out

CLO Magazine

The challenges of 2020 were heaped on top of an already pressing burnout problem. Organizational leaders may say they are committed to employee well-being, but unintentional messages and behaviors can signal otherwise, leading employees at all levels to default to their draining routines.

Career Advice from Mike Kennedy

CLO Magazine

My graduate training was in cognitive behavioral psychotherapy and at the time I was working in mental health services. What will the CLO role look like in five or 10 years? The talent-first mindset is becoming more prevalent for the CLO and I think that’s really gratifying. Any CLO is obligated to be able to answer the question “why?” The more that any aspiring CLO is getting comfortable answering the questions of “Why is that the choice that we made?

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