Remove Adoption Remove Business Remove Metrics Remove Performance Support
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DEI Metrics: What, Why and How

Chronus

Diversity is good for business. Recent research from Boston Consulting Group —which spanned 27,000 employees in 16 countries—illustrated the different ways in which DEI (Diversity, Equity and Inclusion) initiatives boost financial performance. That’s where setting DEI metrics (and tracking them) can come in.

Metrics 52
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How does a Digital Adoption Platform Help Customer Support?

Ontuitive

Customer service is the direct link between your business and your customers. The attrition rate for customer care teams also increased by nearly 50%in 2021, causing inconsistent performance. Companies can turn satisfied customers into booming businesses by providing the right training, technology, and work environment.

Adoption 170
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Unlocking sales success: Key sales metrics and insights

TalentLMS

Key sales metrics you should know Insights from sales metrics can help businesses thrive in a competitive business landscape. But what metrics should you monitor to gather the most useful insights? Revenue metrics Sales revenue What: The bread and butter of your business. Here’s a rundown.

Metrics 52
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Remote Learning Revolution: Adapting Managed Learning Services for a Hybrid Workforce

Infopro Learning

Central to this endeavor is customer service training and product knowledge enhancement, which are pivotal in maximizing customer satisfaction and driving overall business performance. of full-time employees adopting a hybrid work paradigm and 12.7%

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6 Tips for Developing a User Adoption Strategy

Ontuitive

Tips for Developing a User Adoption Strategy. This blog is part one of a two-part series that will discuss the importance of having a user adoption strategy, how to measure success and ROI, and the ways a digital adoption platform supports the process. Developing a user adoption strategy is a strong first step.

Adoption 209
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What Is Digital Adoption? Essential Metrics and Potential Challenges

Epilogue Systems

What is digital adoption? Digital adoption is a term used to describe incorporating new digital technologies into an organization. When done correctly, digital adoption can help improve organizational efficiency and communication. However, several potential challenges can impact the success of a digital adoption initiative.

Metrics 52
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Changing the Selling Behavior of Your Customer Success Team?

Infopro Learning

According to a report by Salesforce, 63% of consumers think that companies should understand what they want and expect, and 76% of businesses that buy from other businesses also feel the same way. Customer Support: Providing timely solutions to enhance the customer experience and reduce churn.

Behavior 221