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Kirkpatrick Revisited | Social Learning Blog

Dashe & Thomson

I said in my last post that Kirkpatrick’s four levels were all about the training itself rather than how the training affects organizations. Kirkpatrick is now saying that we need to start with Level 4. Kirkpatrick is now saying that we need to start with Level 4. It was an opportunity I couldn’t miss.

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Business Benefits of Customer Service Training Programs

Infopro Learning

Investing in customer service training is one of the best ways to increase customer retention and upscale customer satisfaction. But why are customer service training programs essential, and how can they benefit your business? Importance of Effective Customer Service Training. Let us dive in.

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Finance Training Programs to Improve Sales Proficiency

Infopro Learning

As customers prefer digital platforms to conduct their banking-related activities, sales employees lack the opportunity to access relevant information that surfaces during in-person communications. An effective way to help businesses increase their profits is by ensuring that their sales teams are well trained.

Sales 419
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Drive Success with Workplace Diversity Training

Infopro Learning

These factors also play a crucial role in improving the well-being of employees and overall business productivity. By focusing on the key aspects that shape the corporate world, workplace diversity training can help managers and their teams to adopt effective strategies for creating an inclusive workplace culture.

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12 Ways to Get the Most Out of Your Authoring Tool

Knowing what you need from an eLearning authoring tool can be hard, especially when there are so many options on the market. gomo’s new ebook aims to save you time and hassle by identifying 12 must-have authoring tool features.

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3 Key Aspects to Deliver Effective Product Knowledge Training

Infopro Learning

It is crucial for businesses to have enough knowledge and expertise to make customer interaction more effective and wholesome. Here comes the significance of product knowledge training which ensures organizational growth and success. Understand your Industry and its Customers. Every organization wants to have happy clients.

Knowledge 419
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Preparing the Right Learning Strategy for Healthcare and Life Sciences

Infopro Learning

Ever since the novel Coronavirus shook the world, the medical business has undergone significant changes to become focused on patient-centric solutions. Such an approach caters to several talent related challenges like workforce shortage, employee knowledge and training opportunities.