TalentLMS

SEPTEMBER 10, 2020

So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers. Ready to get started?

Customer Service 52

Customer Service Services Diversity Training Custom 52

Capytech

MAY 13, 2021

How E-Learning Can Help You Upskill Your Team to Create a Multi-Skilled Workforce. It is also becoming increasingly important to develop your team beyond their traditional skillset to create a multi-skilled workforce. Benefits of a Multi-Skilled Workforce and a Culture of Continuous Upskilling.

Skills 115

Skills Teams Help Create 115

Learning Rebels

NOVEMBER 8, 2023

Use-Cases for Community-Based Learning Easing the New Employee Transition: A new employee community solves the problem of acclimating new hires to a company’s culture and workflow. This peer-supported learning environment ensures that customer service standards evolve to meet changing customer needs and expectations.

Community 130

Community Diversity Training Customer Service Learning 130

WalkMe Training Station

SEPTEMBER 26, 2018

Customer service is a philosophy that needs to be adopted organization-wide, not reduced to one department. Every employee must prioritize customer service, because ultimately customer satisfaction drives business growth. This is surprising, and largely the result of a lack of focus on customer service trainings.

Customer Service 51

Customer Service Services Custom Training 51

Paradiso

OCTOBER 18, 2023

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The quality of service a business offers significantly impacts customers’ choices. These staff members are trained in the most effective ways to communicate with customers.

Case Study 91

Case Study LMS Customer Service Training 91

TalentLMS

FEBRUARY 20, 2024

Let’s look at the why and the how of empowering your team with an entrepreneurial mindset. They’ll have the skills to be proactive problem-solvers, resourceful innovators, and passionate advocates for improvement. Teach your whole team leadership skills like clear communication, inspiring others, and delegating.

Training 59

Training Train Innovation Culture 59

KnowledgeCity

DECEMBER 21, 2021

Add to that the accelerating pace of technological and social changes, and it becomes clear that companies that lack a learning culture are at a severe disadvantage. Employees are a valuable resource if they’re hired selectively and given opportunities to cultivate their professional and interpersonal skills.

Culture 52

Culture Diversity Training Organization Newsletter 52

Dynamic Pixel

AUGUST 30, 2022

You can use a variety of different communication channels for feedback, including questionnaires, discussion forums, and social media links. Of course, it’s also important to consider the company’s overall culture and how well they match your personal values and style. How to solicit feedback from learners.

Companies 52

Companies Education LMS Services 52

Roundtable Learning

JULY 20, 2021

A culture of ongoing learning benefits both current employees and recent hires , as well as attracts potential employees. . As part of the sessions, employees get to mingle with coworkers they normally wouldn’t see and communicate in a way other than email or office messaging.

Education 98

Education Organization Culture Virtual World 98

Dashe & Thomson

FEBRUARY 9, 2011

Business networking not only brings new business and new talent, but it supports collaboration – whether it’s collaborating with internal team members or making connections outside of the organization. Your business networks can be your most valuable resources! Networking comes naturally for some people, but not-so-much for others.

Social Networks 145

Social Networks Network Social Learning Blended Learning 145

Wahoo Learning

MARCH 20, 2024

To help you define their unique challenges and how an LMS solves them, we have outlined them below: CEO Business Challenges Driving growth – Aligning the core team with their vision to drive growth and revenue generation. Missed growth targets – Falling short of achieving anticipated operational growth and expansion goals.

Compliance Training 93

Compliance Training Diversity Training Performance Support Outsource 93

Coreaxis

OCTOBER 4, 2023

9 Reasons when its time to Outsource your Accounting Discover the top 9 compelling reasons why outsourcing your accounting team can be a game-changer for your business. One area where businesses often struggle is managing their accounting team effectively. So, why should you consider outsourcing your accounting team?

Outsource 52

Outsource Teams Compliance Training Expertise 52

KnowledgeCity

SEPTEMBER 22, 2022

How to Foster a More Inclusive Workplace Culture. Team members feel welcomed in the group, and valued for their contributions. Other members of the group trust team members regardless of backgrounds or identities. Employees feel empowered and recognized. . The Benefits of Inclusivity. Inclusivity improves profits.

Culture 52

Culture Diversity Training Survey Trust 52

learnWorlds

JULY 31, 2023

Typical examples include online discussions and team group projects , often paired with a reward system to make things more interesting. This is particularly beneficial for anyone doing a people-oriented job, like customer support, sales, medical professionals , HR, and employees in managerial or supervising positions.

Collaborative Learning 52

Collaborative Learning Activities Collaboration Teams 52

Capytech

JUNE 12, 2019

5 Ways E-Learning Can Improve Company Culture. The importance of company culture cannot be overstated. It’s connected to staff retention, productivity, and standards of customer service in addition to HR issues like bullying and harassment. When you have a positive company culture, employees feel happier and work harder.

Harassment Training 82

Harassment Training Culture Companies Module 82

Brilliant Teams

JULY 10, 2023

Developing leaders who can inspire, motivate, and guide their teams is a key priority for companies looking to thrive in the market. Effective leaders create a vision, set goals, and inspire their teams to achieve excellence. Here’s why developing leader’s matters: 1.1.

Leadership 52

Leadership Corporate eLearning Solution Compliance Training 52

Docebo

OCTOBER 23, 2018

The IGA Institute needed a shift in organizational culture to enhance customer service – it turned to Docebo to make it happen. The The IGA Institute is a people development organization dedicated to providing learning resources for more than 10,000 food retailers worldwide. DOWNLOAD THE CASE STUDY!

Docebo 31

Docebo Customer Service Case Study Services 31

TalentLMS

OCTOBER 12, 2022

When you think about the skills and abilities you want your team members to have, you likely imagine hard skills like coding or sales techniques, or even relevant soft skills like communication and teamwork. Ownership means employees treat your company, and your resources, as if they were their own. What ownership looks like.

Teams 52

Teams Create Skills Trust 52

Capytech

SEPTEMBER 17, 2018

The Benefits of Creating a Learning Culture. If you want to take training and staff development in your organisation to a new level, creating a learning culture is the best approach. In terms of practical tools that create the conditions for a learning culture to exist, e-learning is high on the list.

Culture 66

Culture Benefits Compliance Training Create 66

TalentLMS

JANUARY 30, 2024

Most companies budget resources to build and promote their brand. They invest in top-notch customer service to support clients. Yet many overlook a powerful in-house resource : employee ambassadors. But if you want to engage your team in promoting your brand, you have to know how to do so effectively. Absolutely.

Trust 52

Trust Culture Network Diversity Training 52

KnowledgeCity

APRIL 1, 2024

For instance, a training program for the healthcare industry may focus on patient care and safety, while a program for the hospitality industry may focus on customer service and communication skills. This type of training is highly personalized and takes into account the unique goals, challenges, and culture of a company.

Industry 59

Industry Solution Custom Training 59

Hurix Digital

JULY 17, 2023

Automating Repetitive Tasks Streamlining Customer Onboarding Personalized Customer Interactions Efficient Customer Support Seamless Service Delivery Continuous Improvement Scaling Up RPA: Unveiling the Challenges Hindering its Deployment How to Implement RPA to Improve Customer Service?

Services 52

Services Custom Metrics Customer Service 52

CLO Magazine

MARCH 11, 2024

This won’t cost you anything, but it helps us offset the costs of paying our writing team. The intricacies of language and cultural competency are indispensable tools for any organization seeking to make a meaningful impact in new markets. Thank you for your support.

Global 41

Global Diversity Training Business Internationalization 41

Appsembler

FEBRUARY 9, 2024

This uncertainty can stem from various pain points, including keeping training material up-to-date with evolving products, overcoming resistance to new learning methods, and ensuring the training is engaging and accessible to all team members. Enhance Customer Service and Support Customers appreciate attentive and informed interactions.

Knowledge 52

Knowledge Productivity Product Program 52

WhatFix

MAY 11, 2023

Facilitating an ongoing training culture in a workplace creates an adaptive, flexible, engaging, and productive working environment for your employees. Creating training programs enables your workforce to be more productive, efficient, adaptable and improve their skills in areas including communication, critical thinking, and problem-solving.

Harassment Training 97

Harassment Training Diversity Training Compliance Training Sexual Harassment Training 97

Webanywhere

AUGUST 23, 2023

As we journey through these job roles, you’ll gain a deeper appreciation for the people who work tirelessly to enrich minds, foster innovation, and cultivate a culture of continuous learning within the corporate world.

Corporate Learning 52

Corporate Learning Roles Job Diversity Training 52

KnowledgeCity

FEBRUARY 10, 2021

Communicate and Cultivate Buy-In Launching and Next Steps. Training in diversity and inclusion , bystander intervention, or conflict resolution can also change your current workplace culture. Employee training, especially programs focused on collaboration and team-building , can strengthen relationships and communication as well.

Sexual Harassment Training 98

Sexual Harassment Training Compliance Training Harassment Training Diversity Training 98

TalentLMS

FEBRUARY 2, 2024

Plus, identify trends, spot potential issues, and make informed decisions on resource allocation, expansion, or strategic shifts. Comparing CAC to Customer Lifetime Value helps assess the sustainability of your business model. How: Sum up all costs associated with acquiring customers (marketing expenses, sales team salaries, etc.)

Metrics 52

Metrics Sales Ratio Pattern 52

TalentLMS

OCTOBER 27, 2023

There is growing awareness of the realities of the workplace— toxic culture and poor management practices, leading to such coping strategies as “acting your wage” or quiet quitting. They strive to empower, inspire, and motivate their teams. Good managers support their teams in doing their jobs and performing at the expected level.

Help 52

Help Strategy Performance Support Issue 52

Avilar

MARCH 3, 2022

There are programs that welcome those students to campus early, offer structured studying and academic support resources, and host social networking events for first-gen students. Such lack of capital – economic and cultural – can hamper their ability to successfully navigate a college education and/or professional workplace experience.

Diversity Training 90

Diversity Training Social Networks Wiki Network 90

TalentLMS

JANUARY 28, 2022

HubSpot doesn’t only provide software for customer service, sales, and inbound marketing. They go the extra mile and stand out by being a literal hub for useful industry content and resources. They provide anyone—customers or not—with reports and how-to guides that keep up with the latest in an ever-changing field.

Custom 98

Custom Customer Service Trust Sales 98

Everwise

MAY 3, 2017

While there are many ways to improve the customer experience — from discounts to loyalty programs — their interactions with your team are most impactful; over 80% of US consumers prefer dealing with human beings. We’ve outlined the specific ways your employee experience impacts your customer experience.

Customer Service 55

Customer Service Services Custom Mentoring 55

Acorn Labs

FEBRUARY 27, 2024

At its core, performance management aims to create a culture of continuous improvement within the workforce to enable organisational transformation. The only solution is building a performance management strategy that fosters a culture of accountability, continuous improvement, and employee engagement within your organisation.

Performance Support 52

Performance Support Performance Metrics Management 52

Acorn Labs

FEBRUARY 27, 2024

At its core, performance management aims to create a culture of continuous improvement within the workforce to enable organisational transformation. The only solution is building a performance management strategy that fosters a culture of accountability, continuous improvement, and employee engagement within your organisation.

Performance Support 52

Performance Support Performance Metrics Management 52

eAbyas Info Solutions

AUGUST 29, 2023

In this article, we present key steps for delivering a successful training strategy presentation that will resonate with your company leadership team. With Moodle Workplace you can streamline planning, coordination, and adaptability by providing a centralised platform for collaboration and communication.

Leadership 76

Leadership eLearning Strategy Strategy Compliance Training 76

Schoox

MAY 11, 2021

There are pros and cons to either option, and your choice will likely depend on budget, time available, and your existing skills and resources. Matthew shares his tips for making bought training solutions more effective and relevant for your team. It also helps you identify where your resources should be split.

Organization 98

Organization Content Training Train 98

Thinkdom

JANUARY 29, 2024

Mobile learning solution is an important medium that companies can use to provide employees with seamless access to learning resources from any location. And 52% express a desire for its continuation in 2024, indicating a significant shift in work culture preferences. This trend is not exclusive to the U.S., Reportedly, 16% of U.S.

Diversity Training 103

Diversity Training Mobile Learning Mobile Corporate eLearning 103