Coursera

NOVEMBER 7, 2023

These latest courses, Specialization, and Professional Certificates cover everything from Extended Reality (XR) and customer service to project management and AI. Akamai Network Engineering Professional Certificate by Akamai Interested in learning how large global network operations work? What will you learn next?

Customer Service 52

Customer Service Services Project Custom 52

Learning Pool

FEBRUARY 2, 2021

Derry-based Learning Pool is delighted to have scooped a double Gold Award at the international Stevie Awards for Sales and Customer Service. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals.

Customer Service 75

Customer Service Services Custom Brandon Hall 75

Learning Pool

MARCH 5, 2020

Today, Learning Pool is delighted to announce a Gold win for Customer Service Success in the Sales and Customer Services program at the 2020 Stevie® Awards for “customer centricity to be proud of.” ” Commenting on this most recent win, Head of Customer Success, Aine Bradley said: .

Customer Service 87

Customer Service Services Custom Streaming 87

CLO Magazine

MARCH 11, 2024

In the rapidly evolving landscape of global commerce, mastering multiple languages has transformed from a competitive edge into a fundamental necessity for businesses aiming to expand their reach beyond local borders. We sometimes use affiliate links in our content. Thank you for your support.

Global 41

Global Diversity Training Business Internationalization 41

Infopro Learning

APRIL 15, 2024

According to the Markets and Markets report , with a current global market value of $5.4 In customer service training, utilize AI chatbots to mimic customer complaints or inquiries, allowing agents to hone their response skills and provide exceptional service.

Diversity Training 221

Diversity Training Compliance Training Blended Learning Simulations 221

Infopro Learning

APRIL 6, 2020

It is evident that innovative learning experiences impact engagement of the learner – with content as well as technology platforms. It was interesting to see a lot of innovative learning solutions being highlighted, delivering heightened learning experience for modern workplace learners.

Global 369

Global ROI Metrics Simulations 369

Infopro Learning

NOVEMBER 21, 2023

According to the McKinsey Global Survey , 40% of respondents said their firms will boost their overall investment in AI due to future AI advancements. As organizations navigate the complexities of the digital age, AI emerges as both a herald of innovation and a harbinger of change for Learning and Development teams.

Teams 221

Teams Privacy Compliance Training Harbinger 221

Hurix Digital

APRIL 24, 2024

Read more to find out the top 9 insights about Leveraging Large Language Models for Business Innovations. LLMs have enabled AI to automate processes, give problem-solving insights, interact with customers, and personalize the e-commerce industry for dedicated shopping experiences. But how does that affect the future?

Innovation 40

Innovation Business Pattern Statistics 40

Hurix Digital

NOVEMBER 23, 2023

Do you want to make your company global? Do you want to tap into new opportunities and grow your customer base? If yes, then you need to localize your products, services, and content. Translation and localization services mean the process of adapting them to the language, culture, and preferences of your target audience.

Internationalization 52

Internationalization Global Services Companies 52

Learning Pool

SEPTEMBER 21, 2020

Learning Pool is thrilled to have received such a prestigious accolade, in partnership with our client, a leading global reinsurance company , at the 2020 International Business Awards. . Our customer is the world’s second-largest reinsurer now operating in 25 countries worldwide. About Learning Pool.

Global 90

Global Compliance Training Business Customer Service 90

KnowledgeCity

DECEMBER 3, 2020

When it comes to innovative companies, Apple tops the list. The Apple Macintosh allowed everyday people to have a computer in their homes, the iPhone allowed us to access a global network from a device we can keep in our pockets, and the iPod and Apple TV changed the way we consume entertainment. What Exactly Is Innovation?

Innovation 80

Innovation Apple Culture Teams 80

Cognigix

JUNE 1, 2022

To maintain excellence in customer service and a competitive edge in the current business environment, organizations need to continuously train their workforce. To meet this requirement, the organizations partner with external vendors to provide high-quality, innovative, and customized eLearning solutions.

Custom eLearning Development 98

Custom eLearning Development Outsource ROI Custom 98

STRIVR

JULY 8, 2022

How do you train your front-facing customer service employees to handle challenging conversations? Unfortunately, most employees learn how to handle a disgruntled customer while on the job. Cleo Scott, Verizon’s Global Director of L&D, says that VR goes way beyond just role-playing.

Innovation 52

Innovation Diversity Training Simulations Customer Service 52

OpenSesame

JANUARY 18, 2022

Portland, OR – 18 January 2022 – OpenSesame, a market-leading SaaS global elearning innovator, today announced the addition of new global publishers to its popular OpenSesame Plus subscription. Channel 1 Creative Media boasts a suite of more than 300 training videos surrounding health and safety, wellbeing and customer service.

Global 52

Global Compliance Training Coaching Virtual World 52

Learning Pool

SEPTEMBER 4, 2020

Led by VP of North America, Sharon Claffey Kaliouby, Learning Pool’s Boston team has relocated to the Innovation District in Boston’s Seaport Waterfront. The Innovation District is the fastest-growing part of Boston today and has stimulated significant economic growth in the city. Boston’s current Mayor Marty Walsh recently stated: .

Innovation 97

Innovation Teams Blended Learning Hosting 97

CLO Magazine

JANUARY 6, 2022

Nobody stepped into this role with greater tenacity than Lou Tedrick, VP of global learning & development at Verizon, the multinational telecommunications company headquartered in New York. A few years prior her team had created a virtual training curriculum to support a new group of home-based customer service agents.

Leadership 79

Leadership Innovation Learner CLO 79

CLO Magazine

OCTOBER 31, 2018

It’s been an interesting path that’s brought Braden to her current role as global vice president and chief learning officer for Telus International, a worldwide provider of customer-service outsourcing and IT services. It has a lot to do with the work that Michelle and the team have done globally.”.

Global 85

Global Learning Customer Service Teams 85

Infopro Learning

MAY 29, 2024

In today’s fast-paced business landscape, global talent outsourcing isn’t merely a passing fad—it’s a strategic necessity. This innovative approach involves delegating specialized tasks to external talent experts worldwide, revolutionizing your business operations and propelling your organization to new heights.

Outsource 221

Outsource Global Off-shore Diversity Training 221

ReadyTech

MAY 24, 2023

And with the latest innovations, from personalized and gamified learning to augmented and virtual reality, the possibilities for immersive and engaging learning experiences are endless. In this blog, we’ll dive headfirst into the latest trends and innovations in cloud learning that are transforming how we learn and grow.

Association Learning Management System 52

Association Learning Management System Innovation Trends Authoring Tools 52

Learning Pool

JANUARY 3, 2023

Learning Pool, a leading global provider of learning technologies, is thrilled to have made the 2023 eLearning Industry list of ‘Top Blended Learning Content Providers’ for the third year running. . Customer retention. Customer reviews. Learning industry innovation. Company’s economic growth potential.

Blended Learning 98

Blended Learning Diversity Training Blended Providers 98

Learning Pool

NOVEMBER 28, 2022

It offers multiple language support for your global reach and a customizable look and feel. Globally recognized LMS experts, including Christopher Pappas and eLearning Industry’s editorial team carried out an extensive review of each vendor’s eligibility and relevant published content. Customer Experience. Software innovation.

LMS 98

LMS Learning Management System Blended Learning Diversity Training 98

Learning Pool

SEPTEMBER 26, 2022

Globally recognized LMS experts, including Christopher Pappas and eLearning Industry’s editorial team, carried out an extensive review of each vendor’s eligibility. Customer retention. Customer reviews. Industry innovation. Company’s economic growth potential. Company’s social responsibility.

Diversity Training 98

Diversity Training Providers Brandon Hall Custom eLearning Development 98

Learning Pool

JUNE 6, 2023

This award is an acknowledgment of our continued efforts to create bespoke elearning with compelling instructional design, underpinned by proven learning theory, using a range of innovative tools and techniques.

Content Developer 98

Content Developer Blended Learning Companies Industry 98

Learning Pool

MARCH 17, 2022

Learning Pool, a leading global provider of elearning solutions, has partnered with Capita Government Services, providing its award-winning Stream Learning Suite to facilitate the rollout of digital learning to an audience of 4,500 learners. .

Streaming 98

Streaming Suite Virtual Classroom Services 98

Learning Pool

APRIL 1, 2022

Each year, eLearning Industry recognizes outstanding content development and Learning Pool has been particularly commended for its exceptional commitment to providing leading-edge eLearning content development services. Customer retention. Customer reviews. Learning industry innovation. Employee turnover.

Gamification 98

Gamification Brandon Hall Companies LMS 98

Learning Pool

SEPTEMBER 6, 2022

Globally recognized LMS experts, including Christopher Pappas and eLearning Industry’s editorial team, carried out an extensive review of each vendor’s eligibility. Customer support. Customer experience. Software innovation. Customer reviews. Software features.

Blended Learning 98

Blended Learning Blended Diversity Training Brandon Hall 98

Learning Pool

MARCH 31, 2022

Our position on the grid also recognizes our continued efforts to deliver innovation in learning, the pace of our year-on-year solution development and our ongoing dedication to customer success for a rapidly growing number of worldwide clients. .

Digital 98

Digital Brandon Hall Suite Customer Service 98

Learning Pool

FEBRUARY 17, 2023

The Learning Awards 2023 – delivered by the Learning and Performance Institute , the leading global authority on workplace learning and development – represent the pinnacle of achievement for individuals and organizations in the workplace learning sector.

Providers 98

Providers Compliance Training Pinnacle Learning 98

Learning Pool

MARCH 22, 2022

Globally recognized LMS experts, including Christopher Pappas and eLearning Industry’s editorial team, have evaluated hundreds of eLearning content development companies to review each vendor’s eligibility. Customer support. Customer Experience. LMS software innovation. Customer reviews. LMS software features.

LMS 106

LMS Learning Management System Gamification System 106

Learning Pool

NOVEMBER 14, 2022

Globally recognized LMS experts, including Christopher Pappas and eLearning Industry’s own editorial team, carried out an extensive review of each vendor’s eligibility. customer retention. customer reviews. innovation in the learning industry. customer retention. customer reviews. employee turnover.

Custom eLearning Development 98

Custom eLearning Development Content Developer Diversity Training Brandon Hall 98

Learning Pool

AUGUST 18, 2022

Globally recognized LMS experts, including Christopher Pappas and eLearning Industry’s editorial team, carried out an extensive review of each vendor’s eligibility. Customer support. Customer experience. Software innovation. Customer reviews. Company’s customer retention. Software features.

Streaming 98

Streaming Collaborative Learning Suite Diversity Training 98

Integranxt

NOVEMBER 25, 2023

In the dynamic world of modern business, Artificial Intelligence (AI) stands as a beacon of transformation and innovation. Research conducted by PwC indicates that by 2030, AI could potentially increase global GDP by as much as 14%, which translates to an added value of approximately $15.7

Solution 52

Solution Companies Customer Service Predictions 52

Learning Pool

NOVEMBER 2, 2021

As developers of cost-effective, flexible and high-quality engaging content, Learning Pool, the global e-learning solutions provider, is elated to have secured a place on the 2022 list for ‘Top eLearning Content Providers ’ by eLearning Industry. . Customer retention. Customer reviews. Innovation in the learning industry.

Providers 98

Providers Brandon Hall Content LMS 98

Learning Pool

JULY 27, 2022

Globally recognized LMS experts, including Christopher Pappas and eLearning Industry’s editorial team, carried out an extensive review of each vendor’s eligibility. Learning Pool empowers workplaces to deliver extraordinary learning outcomes with its comprehensive suite of innovative technologies.

LMS 98

LMS microlearning Security Compliance Training 98

Learning Pool

JULY 14, 2022

Globally recognized LMS experts, including Christopher Pappas and eLearning Industry’s own editorial team, conducted an extensive review of each vendor’s eligibility. Learning Pool empowers workplaces to deliver extraordinary learning outcomes with its comprehensive suite of innovative technologies.

Custom eLearning Development 98

Custom eLearning Development Diversity Training Providers Brandon Hall 98

STRIVR

FEBRUARY 20, 2019

STRIVR has been named to Fast Company ’s prestigious annual list of the World’s Most Innovative Companies (MIC) for 2019. We are honored to be recognized by Fast Company as part this elite list of Most Innovative Companies for 2019, and look forward to bringing continued innovation to the market as we transform the employee experience.”.

Innovation 53

Innovation Companies Specialist Customer Service 53

Learning Pool

JUNE 7, 2022

Globally recognized LMS experts, including Christopher Pappas and eLearning Industry’s own editorial team, carried out an extensive review of each vendor’s eligibility. With global headlines of racial inequality following George Floyd’s death, we created 2 deeply reflective learning experiences.

Diversity Training 98

Diversity Training Providers Brandon Hall Content 98