Coursera

NOVEMBER 7, 2023

These latest courses, Specialization, and Professional Certificates cover everything from Extended Reality (XR) and customer service to project management and AI. Throughout the courses, you’ll hear from experts working on AI for Good initiatives aimed at addressing social and environmental issues.

Customer Service 52

Customer Service Services Project Custom 52

Gyrus

SEPTEMBER 2, 2015

I previously used this company and was happy with their work, plus they have outstanding customer service so I was comfortable hiring them again. During the installation I was out of town so I couldn’t monitor progress, but I trusted them to get it right. Talk is cheap, however within days the issues were remedied.

Customer Service 100

Customer Service Services Custom LMS 100

Infopro Learning

OCTOBER 18, 2023

” Well, you’re not wrong, but picture this: What if your customer success champs could solve issues and identify opportunities to offer additional value to your customers? Proactive Engagement: Regularly connecting with customers to understand needs and address issues promptly.

Behavior 221

Behavior Metrics Teams Custom 221

CLO Magazine

JULY 6, 2017

According to recent reports, only 45 percent of employees have trust and confidence in the job being done by their organization’s top leaders. Covey, author of “The Speed of Trust” and co-founder of the FranklinCovey Global Speed of Trust Practice, but there is hope because trust is something leaders can learn to build. “It

Trust 0

Trust Leadership Global Behavior 0

Infopro Learning

SEPTEMBER 22, 2023

Exceptional customer service holds immense potential for building a brand and fostering customer loyalty. Whether your customers are individual consumers or business professionals, meeting and exceeding their service expectations is crucial for retaining your existing audience and attracting new clientele.

Customer Service 221

Customer Service Services Custom Skills 221

Paradiso

SEPTEMBER 5, 2023

Conducted by independent auditors, it evaluates the company’s adherence to the five trust principles of security, availability, processing integrity, confidentiality, and privacy. Evaluates whether the company’s security controls and policies are designed effectively to meet the selected trust principles (e.g.,

Compliance Training 91

Compliance Training Compliance HIPAA Training Privacy 91

Integranxt

MARCH 14, 2024

These chatbots deliver instant, tailored responses on a large scale, meeting the rising demands for efficient and individualized customer assistance. The Rise of AI in Customer Service Traditional customer service relied heavily on human-operated call centers, often leading to long wait times and limited availability.

Performance Support 52

Performance Support Support Custom Augmented Reality 52

Infopro Learning

SEPTEMBER 5, 2018

Or had a customer support issue only to be passed from representative to representative hoping to find someone that will understand and know how to solve your problem? If this situation has ever happened to you, then you know how much product knowledge training can impact a company’s sales and customer service.

Sales 211

Sales Productivity Product Support 211

Infopro Learning

SEPTEMBER 5, 2018

Or had a customer support issue only to be passed from representative to representative hoping to find someone that will understand and know how to solve your problem? If this situation has ever happened to you, then you know how much product knowledge training can impact a company’s sales and customer service.

Sales 193

Sales Productivity Product Support 193

LearnDash

MAY 6, 2021

Customer service? Run your updates one at a time so that if something does break, you can more easily isolate the issue. Obviously, you should never give someone you don’t trust access to sensitive functions on your website, but determining a user’s role is about than whether you trust them as an individual.

Security 343

Security Website Firewalls Course 343

Hurix Digital

JULY 17, 2023

Automating Repetitive Tasks Streamlining Customer Onboarding Personalized Customer Interactions Efficient Customer Support Seamless Service Delivery Continuous Improvement Scaling Up RPA: Unveiling the Challenges Hindering its Deployment How to Implement RPA to Improve Customer Service?

Services 52

Services Custom Metrics Customer Service 52

TalentLMS

JULY 24, 2023

Retaining experienced customer support professionals is crucial as it reduces recruitment and training costs while maintaining consistency in customer service quality. They feel powerful enough to handle any customer inquiries and challenges effectively, leading to higher productivity and efficiency.

Performance Support 93

Performance Support Support Teams Custom 93

Integranxt

JANUARY 23, 2024

This efficiency is particularly evident in sectors like manufacturing, where AI streamlines production processes, and in customer service, where AI chatbots handle routine inquiries, freeing human resources for more complex issues. This accuracy is crucial in maintaining trust and reliability in sensitive sectors.

Strategy 52

Strategy Business Customer Service Predictions 52

TalentLMS

JULY 10, 2023

Chatbots that act as customer service representatives. At the same time, AI tools can provide predictive models that explore potential issues before they arise. Human-robot collaboration in customer service builds stronger engagement and enhanced consumer trust. Apps that track packages.

Collaboration 98

Collaboration Blended Learning Scanning Blended 98

The Be-all and End-all Guide to Creating a Supreme LearnDash LMS

SEPTEMBER 5, 2023

You’ve got to make sure that your customers have an easy and secure way to hand over their hard-earned cash. Trust me, this is one area you don’t want to skimp on. Yep, not all plugins are created equal, and some come with issues you’d rather avoid. This can lead to functionality issues or even break your site.

Trust 52

Trust Security Upgrade Integrate 52

Dashe & Thomson

MAY 4, 2011

Toni Bowers of Tech Republic writes about this issue in her latest blog, Do Your IT Trainers Really Have Training Skills? Leaders have to be willing to put some money behind training programs and they have to trust the statistics validating informal and social learning principles. Liam McCoy: Thanks for this. Properly d.

Social Networks 182

Social Networks Social Learning Social Blended Learning 182

Integranxt

FEBRUARY 22, 2024

This blog delves into the fascinating world of AI-powered customer engagement, exploring its evolution, potential, and the exciting future it holds. From Static Interactions to AI-Driven Conversations: Before AI graced the scene, customer service relied heavily on static FAQs, email forms, and phone lines.

Conversation 52

Conversation Personal Personalization Custom 52

ReadyTech

OCTOBER 5, 2022

Poor Customer Service. One of the biggest red flags with Software as a Service providers is poor customer service. Poor customer service is one of the quickest ways for a business to lose customers. This is also important to avoid any discrimination against employees with disabilities.

Authoring Tools 52

Authoring Tools Services Software Customer Service 52

Think Orion

JANUARY 2, 2024

Market Research and Analysis Building a Compelling EdTech Product Effective Communication Strategies Establishing Trust and Credibility Addressing Concerns and Objections Collaborating with Educational Institutions Pricing and Accessibility Continuous Improvement and Adaptation Let’s explore each.

Productivity 52

Productivity Product Strategy Case Study 52

KnowledgeCity

MAY 11, 2020

If it’s been hard for you to keep your business afloat while also maintaining stellar customer service, you’re not alone. Now is not the time to let your customer service standards slip. Best Practices in Customer Service. With competitors at every turn, customers have a lot of options.

Custom 72

Custom Customer Service Services Stock 72

Play.ht

APRIL 15, 2024

You go to the messaging feature and type out your issue, hoping for a quick fix. This is especially useful because it means that chatbots can quickly take care of simple questions, freeing up human helpers to tackle tougher issues. By taking care of routine questions, chatbots let human agents focus on the complex issues.

Conversation 40

Conversation Text-to-Speech Customer Service Voice 40

Rustici Software

JUNE 3, 2021

At Rustici, we’ve always prided ourselves on our customer service. Even from its early days , the focus for our customer support team has been one word: delight. And when you see customer comments like this, you know we must be hitting our mark: “Thanks very much for your help troubleshooting. Rustici is the highball.

Support 91

Support Custom Trust Issue 91

eloomi

AUGUST 28, 2023

With the right training, your employees can provide top-notch customer service, drive sales, and keep your store running smoothly. So, let’s see how you can harness online training to enhance your team’s efficiency, save time, and drive customer engagement. eloomi is a standout in retail-focused LMS.

Compliance Training 52

Compliance Training Customer Service Compliance Sales 52

Paradiso

DECEMBER 9, 2022

Customer training is vital for onboarding new customers and helping existing ones get the most out of your products. This shows them you’re invested in their long-term success, so they trust you and remain loyal customers. What is a customer training LMS? Reduces one-time customer support issues.

LMS 91

LMS Custom Guide White Label 91

Epilogue Systems

MARCH 23, 2023

A survey may be used by customer service teams to determine their organization’s NPS, which is a measure of how likely a customer is to suggest a product to a friend or colleague. Customer effort rating. Customer success metrics, on the other hand, are typically used to track long-term company objectives.

Custom 52

Custom Metrics Adoption Adopt 52

Play.ht

APRIL 15, 2024

It also allows the human staff to focus on more complex issues where personal attention is needed. The impact of conversational AI on customer service Conversational AI has truly changed how we think about customer service in the insurance industry. This saves money on hiring and training.

Conversation 40

Conversation Benefits Customer Service Virtual World 40

Paradiso

JUNE 14, 2024

SkyPrep is renowned for its exceptional customer service and ease of use. It gives medical staff members the information they need to stop fraud and abuse, build patient trust, and eventually improve patient outcomes and the work environment. Why is compliance mandatory?

Compliance Training 91

Compliance Training vendor Compliance Blended Learning 91

Wahoo Learning

MAY 25, 2023

Improved sales performance Equipping distributors with comprehensive product knowledge and refined sales techniques enhances their ability to present your products compellingly, tackle customer objections and close sales more effectively. Is there a need to increase product knowledge or improve customer service skills?

Compliance Training 80

Compliance Training Diversity Training Blended Learning Metrics 80

Enyota Learning

JULY 31, 2018

It could even be said that more than your product offering, it is the quality of your customer service that will make or break your organization. According to a report, businesses lose as much as $41 billion each year just to poor customer service. Providing quick service: The customer’s time is precious.

Custom 94

Custom Customer Service Training Train 94

Wahoo Learning

MAY 13, 2024

Channel Conflicts Channel conflicts are a common issue faced by businesses that occur when they interfere with their partner’s ability to sell to customers, such as by selling products directly to the customers (if they were not previously doing so), thereby reducing the size of their partners’ audience.

Management 84

Management Compliance Training Stock Market 84

TalentLMS

APRIL 25, 2018

As many as 80% of businesses report that they provide excellent customer service, but only 8% of customers seem to agree. Well, many service teams simply don’t have the customer support skills to understand what customers actually want. The Must-Teach Customer Support Skills. That’s not a small ask!

Support 69

Support Teach Custom Skills 69

Aptara

FEBRUARY 3, 2022

One significant way to stand out in the sea of competition is to establish a major emphasis on the quality of customer service. For most consumers, the quality of customer service is a deciding factor that gives them the reason to stay, purchase more, and tell others about you.

Outsource 98

Outsource Support Custom Business 98

Appsembler

AUGUST 18, 2021

And we trust these reviews enough to give them our business. Your customer training program can function in the same way. They want to feel like they have somewhere to turn to when they need support and to trust that their software vendor has their back when there are issues. Turning Product Users into Brand Advocates.

Custom 98

Custom Program Benefits Effectiveness 98

KnowledgeCity

JUNE 1, 2017

But there’s good news: more than half of the time, those customers will do business with you again if you work with them to solve the problem. In fact, if you respond quickly to clear up the issue, nearly all customers will come back to you. This is your chance to rebuild your reputation in the customer’s eyes.

Custom 68

Custom Effectiveness Customer Service Pipes 68

eloomi

SEPTEMBER 20, 2022

Issues are inevitable and must be quickly analyzed and resolved to achieve greater efficiency. Creative and analytical problem solvers are always in high demand as they can quickly assess and resolve issues and have overall greater productivity. However, you cannot just trust anyone to teach soft skills to your employees.

Skills 52

Skills Compliance Training Training Train 52

LearnDash

AUGUST 10, 2021

Compatibility with other plugins: We’re always trying to find the balance between developing new features in-house and ensuring our platform stays compatible with trusted 3rd party WordPress plugins. Super awesome and friendly customer service. .” – Georgia G. GREAT SUPPORT TEAM!!!!” – Carlos T. Leave us a review!

Emergent 261

Emergent Hosting Write Blog Quiz 261

IT Training Department Blog

SEPTEMBER 11, 2023

There are lots of issues with turnover and consistency. Then the seemingly endless stream of phone calls and chat messages can easily overwhelm staff leading to decreased efficiency and customer satisfaction. In an ideal world, self-service options like knowledge bases and searchable help would be enough to address most issues.

Diversity Training 104

Diversity Training Help Companies Performance Support 104