ej4 eLearning

JUNE 25, 2015

A 2013 PwC study shows that most companies aren’t receptive to the social media feedback they are receiving - 57% of companies don’t use social media for crisis management. Not knowing how to resolve customer complaints is one thing, but ignoring a complaint or fumbling [.].

Social Media 100

Social Media Media Social Custom 100

OpenSesame

NOVEMBER 15, 2013

There’s still time for learning in 2013. Use up the rest of 2013’s learning budget to ensure your 2014 budget is secure. This course is intended to to meet employers’ obligations to train workers by December 1, 2013 on the new GHS-aligned label elements and Safety Data Sheet (SDS) format. Have no fear! What are you waiting for?

Sexual Harassment Training 61

Sexual Harassment Training Harassment Training Diversity Training Compliance Training 61

OpenSesame

NOVEMBER 15, 2013

There’s still time for learning in 2013. Use up the rest of 2013’s learning budget to ensure your 2014 budget is secure. This course is intended to to meet employers’ obligations to train workers by December 1, 2013 on the new GHS-aligned label elements and Safety Data Sheet (SDS) format. Have no fear! What are you waiting for?

Sexual Harassment Training 52

Sexual Harassment Training Harassment Training Diversity Training Compliance Training 52

TechSmith Camtasia

FEBRUARY 24, 2020

Can you build a successful business without successful customers? But, most companies (both large and small) don’t invest enough time and energy in customer education — actually helping their customers learn to use your products. Customers feel anxiety when they try a new product or service.

Custom 92

Custom Education Content TechSmith 92

Learning Pool

JULY 2, 2021

Founded by Francois Walgering and Jos Maassen in 2013, Next Learning Valley is a partner reseller of Learning Pool’s Learning Experience Platform, Stream , Learning Locker Data Cloud and the automation tool, Waves. . Since its founding, Next Learning Valley has become a household name amongst learning technology experts in the Netherlands.

Blended Learning 98

Blended Learning Brandon Hall Streaming eLearning Strategy 98

Hurix Digital

AUGUST 21, 2023

The first and the most important standard developed under this Ontaria Accessibility Act mandated all organizations and individuals to provide reliable customer services to people with disabilities. It combines all the accessibility standards, like transportation, information & communication, customer service, etc.,

Guidelines 52

Guidelines Website Standards Customer Service 52

Knowledge Guru

JANUARY 7, 2014

The 2013 ASTD State of the Industry report includes a wonderful table with the twelve most common content areas found in corporate training. Customer Service: A simple card game with customer scenarios can work well here. The answer, of course, depends on the type of training you are developing.

Games 229

Games Corporate Learning Compliance Training Content 229

KZO Innovations

AUGUST 28, 2015

There is a fundamental shift taking place in the customer service industry as technology increasingly allows customers to self-service. And, successful brands like Discover Financial Services, a 2015 Fortune 1000 company, are working to prepare for the future with innovative training programs.

Services 40

Services Innovation Metrics Companies 40

Training Industry

DECEMBER 23, 2013

In 2013, Training Industry’s studies focused on a variety of topics, ranging from onboarding and knowledge transfer to the use of virtual environments in leadership development. Customer Service, Sales, and Information Technology (IT) have the highest reported turnover rates. Strategic Alignment. Read the report here.

Case Study 72

Case Study Industry Simulations Wiki 72

eLearning 24-7

FEBRUARY 28, 2013

Back again to bring this first in a series of rankings for the top ten learning management systems for 2013. That said, just as a reminder: Here is how these new rankings will work throughout 2013: Debut this month, update in July, final top 25 in Dec. As many of you will around know, these rankings are just the first in of series.

SharePoint 95

SharePoint LMS vendor iPad 95

Allison Rossett

MAY 23, 2013

Mobile was the buzz at the ASTD International Conference in Dallas in May, 2013. Here I present four ways that a retailer and their vendors used mobile to help retail sales associates increase sales and engender customer loyalty on the day after the Oscars. There were customer benefits as well. Mobile can do so much more.

Performance Support 183

Performance Support Support Performance Association 183

CLO Magazine

MAY 21, 2013

McDonald’s commitment to in-store training has kept its learning function aligned to the business in the company’s most pivotal area: customer service. To view the full list of the 2013 LearningElite, click here.' McDonald’s Special Sauce: Learning. Ladan Nikravan. UPS: Promoting Learning. Ladan Nikravan.

Metrics 51

Metrics IBM Cornerstone Customer Service 51

Jay Cross

JANUARY 7, 2013

Here is what the Principals of the Internet Time Alliance see ahead in 2013: Harold Jarche. 2013 will be a great year. Smart companies will adopt radical management, putting the customer in charge and reorganizing work in small teams. People who know nothing about connectivism or collaborative learning will profit from MOOC’s.

Internet 63

Internet Predictions Confluence Performance Support 63

Training Industry

DECEMBER 23, 2013

In 2013, Training Industry’s studies focused on a variety of topics, ranging from onboarding and knowledge transfer to the use of virtual environments in leadership development. Customer Service, Sales, and Information Technology (IT) have the highest reported turnover rates. Strategic Alignment. Read the report here.

Case Study 51

Case Study Industry Simulations Wiki 51

NovoEd

OCTOBER 15, 2018

The resources provided by Devonshire will allow us to accelerate our momentum in product functionality , customer support, and market reach. NovoEd’s customers will be the biggest beneficiaries of this infusion of resources and we are excited about the next chapter!

Diversity Training 61

Diversity Training Offline Collaboration Mentoring 61

Gameffective

MARCH 17, 2019

In 1997 Netflix was launched, offering customers monthly subscriptions so that they could rent movies to be sent to them by mail, rendering the then-norm of charging late-fees irrelevant. In 2007, Netflix launched its streaming services and ultimately changed the way consumers would watch content online. Netflix-and-Chill’ is the .

Change 91

Change Management Metrics Performance Support 91

CLO Magazine

NOVEMBER 25, 2013

While the company flourished, customer service and job performance among its 3,000 employees was inconsistent, with divisions around the country doing their own thing. To better train workers and improve customer service, the company launched a training program in 2010 known as Sentinel to turn top employees into coaches and mentors.

Collaboration 32

Collaboration Scanning Customer Service Coaching 32

OpenSesame

JANUARY 29, 2014

Need info about appropriate office attire, OSHA, or customer service? OSHA 10 Hour Construction Program (2013 Rev 1). Win customer trust with this customer service course designed for bank tellers by Brad Worthley. Our course of the week deals have you covered! Compliance & Safety. by RedVector.

HIPAA Training 63

HIPAA Training Course Compliance Training Customer Service 63

OpenSesame

JANUARY 29, 2014

Need info about appropriate office attire, OSHA, or customer service? OSHA 10 Hour Construction Program (2013 Rev 1). Win customer trust with this customer service course designed for bank tellers by Brad Worthley. Our course of the week deals have you covered! Compliance & Safety. by RedVector.

HIPAA Training 52

HIPAA Training Course Compliance Training Customer Service 52

CLO Magazine

OCTOBER 31, 2018

It’s been an interesting path that’s brought Braden to her current role as global vice president and chief learning officer for Telus International, a worldwide provider of customer-service outsourcing and IT services. I built a whole course to teach the customers,” she said. Photos by: Stevie Chris.

Global 85

Global Learning Customer Service Teams 85

CLO Magazine

NOVEMBER 25, 2013

After interviewing leaders around the globe, Larsen created a program customized for different regions that includes a digital magazine to help employees navigate company content. Employee survey results point to high levels of engagement and satisfaction in new roles.

Innovation 32

Innovation Metrics WebEx Director 32

Learning Visions

FEBRUARY 1, 2013

I'm at the ASTD Tech Knowledge 2013 Conference in San Jose, California. First module could be a slow lunch shift and you're dealing with an employee who is late and a customer complaint. Then move out a week, a month, a year.have customer service as a topic spread throughout all the scenarios.

Cognitive 237

Cognitive Games Create Design 237

CLO Magazine

NOVEMBER 25, 2013

SILVER: Conrad Cone, Director of Talent Development at Active Network After going public, Active Network, a software as a service company based in Buraby, British Columbia, experienced global expansion. The goal is to promote organizational agility and enhance customer service and competitiveness.

Technology 32

Technology Simulations Network Director 32

The Performance Improvement Blog

SEPTEMBER 17, 2013

This is the question I will be answering in an ASTD-sponsored webcast on September 24, 2013 from 1:00 p.m. A hospital learns how to put the “wow” in customer service. What should be a manager’s role in employee learning? to 2:00 p.m. Eastern Time. . Learning breeds learning and success breeds success.

Roles 207

Roles Performance Support Performance Management 207

TechSmith Camtasia

JANUARY 15, 2014

2013 was an awesome year for TechSmith. TechSmith is heavily involved with the career services department at MSU and our employees regularly sit in on panels that discuss recruiting and employee relations. At TechSmith, we have employees in software development, IT, customer service, sales, marketing, and more.

TechSmith 84

TechSmith SnagIt Photo News 84

CLO Magazine

FEBRUARY 28, 2014

About 58 percent of workers age 60 or older say they are currently putting off retirement, according to a new survey, down from 61 percent in 2013 and a peak of 66 percent in 2010. Forty-five percent said they''ll look for work post-retirement, a significant 15 point drop from 2013 (60 percent). Chicago — Feb.

Survey 66

Survey Poll Examples Sample 66

Raptivity

SEPTEMBER 10, 2014

link] By Michel Horn Summer 2013 Are others using video learning successfully? Video learning can be used for trainings such as flipped classroom use, soft skills training, computer data entry or web application usage training, or customer service engagement training. The list can easily be expanded as your needs dictate.

Video 157

Video Raptivity Lecture Synchronous 157

CLO Magazine

MAY 21, 2013

McDonald’s commitment to in-store training has kept its learning function aligned to the business in the company’s most pivotal area: customer service. executive chef Dan Coudreaut gave away the secret recipe to the company’s famed Big Mac special sauce last summer, customers around the world marveled at the revelation.

Blended Learning 77

Blended Learning Metrics Mac Performance Support 77

Gameffective

MARCH 17, 2019

In 1997 Netflix was launched, offering customers monthly subscriptions so that they could rent movies to be sent to them by mail, rendering the then-norm of charging late-fees irrelevant. In 2007, Netflix launched its streaming services and ultimately changed the way consumers would watch content online. Netflix-and-Chill’ is the .

Change 40

Change Management Metrics Performance Support 40

Ed App

JULY 30, 2020

I have been using this app in the classroom since it came out in 2013. Many of my students will be working in jobs that have a customer service element. I used this course as part of my unit on dealing with customers. They are simple to use. Creating material is easy. Using the app in class is fuss-free.

Mobile 52

Mobile Cyber Security Training Music Library 52

Ed App

JULY 30, 2020

I have been using this app in the classroom since it came out in 2013. Many of my students will be working in jobs that have a customer service element. I used this course as part of my unit on dealing with customers. They are simple to use. Creating material is easy. Using the app in class is fuss-free.

Cyber Security Training 52

Cyber Security Training Mobile Music Library 52

CLO Magazine

APRIL 22, 2014

“They don’t think they need a plan because they’re all about executing the daily services, but we disagree with that concept,” he said. Creating Award-Winning Programs for Local Government The Center for Organizational Excellence provides learning and development services to the county’s 4,400 employees.

Internationalization 39

Internationalization Simulations Liability Quality 39

OpenSesame

FEBRUARY 12, 2014

Here are three things to remember to avoid public relations disasters: Be aware of expectations, then exceed them: Simply put, it is impossible in this day and age to have a bad product or bad customer service and not have it publicized. Be Proactive: Don’t just wait for an upset customer to tweet about you.

Social Media 52

Social Media Media Social Images 52

CLO Magazine

NOVEMBER 26, 2013

22 Employers'' leave schedules at Thanksgiving will be tempered by their operational requirements, according to Bloomberg BNA''s 2013 Thanksgiving Holiday Practices Survey. Security and public safety workers (19 percent), service and maintenance staff (18 percent) and technicians (15 percent) are more likely to draw holiday shifts.

Survey 48

Survey Security Customer Service Report 48

OpenSesame

FEBRUARY 12, 2014

Here are three things to remember to avoid public relations disasters: Be aware of expectations, then exceed them: Simply put, it is impossible in this day and age to have a bad product or bad customer service and not have it publicized. Be Proactive: Don''t just wait for an upset customer to tweet about you.

Social Media 49

Social Media Media Social Images 49

Elucidat

NOVEMBER 7, 2018

Since it’s release in April 2013, xAPI has knocked SCORM off its long established perch for tracking learning related activity, and with good reason. Consider the example of a learning program designed to support improvements in customer service. xAPI vs SCORM: Why forward thinking organizations have moved on.

xapi 98

xapi Examples Blended Learning Simulations 98

CLO Magazine

APRIL 8, 2014

has a pronounced focus on customer service, and five values — safety, caring, integrity, fun and passion — form the backbone of its culture. JetBlue lives this culture by empowering its staff to independently make decisions that demonstrate its core values and consider the customer in all business decisions.

Culture 58

Culture Change Behavior CLO 58