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The New Learning Metrics: Demonstrating Business Value and Impact

Degreed

Telling your workforce development story — in fresh ways with new metrics — can capture the attention of your business leaders and make your learning program an important business priority. Where We’ve Been: Metrics Important to Learning. Maybe your program’s already a priority. Details Make a Good Narrative Great.

Metrics 134
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Meet the CLO Advisory Board: Sydney Savion

CLO Magazine

In 2020, she was recognized as CLO of the Year. CLO: How did you first become interested in learning and development? CLO: What lessons did you learn back in 2020 that you’ve taken with you into 2021? CLO: How do you enjoy spending your time outside of work? Chief Learning Officer: Where is your hometown?

CLO 84
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Accidental CLO, Intentional Learning

CLO Magazine

A self-proclaimed “accidental CLO,” Jesse Jackson has served in numerous roles at the multinational banking and financial services firm JPMorgan Chase & Co. ” About four years ago, Jackson moved into his current role as CLO of consumer and community banking. Photo by David Lubarsky.

CLO 68
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COVID-19 didn’t challenge managers, it exposed them

CLO Magazine

The article, though, clearly states that managers “stepped up” these behaviors. Based on steady, dismal employee engagement rates throughout the last 20 years, it is safe to assume these were not the default behaviors of most managers prior to the pandemic. Managers were not executing on the right behaviors before the pandemic.

Metrics 101
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Psychological safety leads to better managers and teams at this major enterprise

CLO Magazine

In 2012, Google conducted a multi-year study to answer that question. They used a combination of “hard” performance metrics and “soft” evaluations by leaders, executives and team members to measure effectiveness and found eight attributes that contribute to it. What makes an effective team? We found that Google’s conclusions held true.

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Continuous learning with a purpose

CLO Magazine

Do we have metrics that we could look at to see if they shift? We will do our studies along the way to make sure that those metrics are moving in the right direction.”. So to help manage the shift in customer behavior and leverage the skills of our retail workforce, we implemented a retail reskilling initiative.”.

Metrics 84
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Inclusion is the X-factor for agility and innovation

CLO Magazine

Given the rising importance of diversity and inclusion, many organizations are building internal D&I initiatives and teams to track diversity metrics and apply best practices for inclusion. To truly make a difference with inclusion, organizations need to move beyond an HR-centered focus on meeting diversity metrics. “D&I

Agile 84