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10 Tools to Improve Retail Customer Service

Ed App

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. To help you with this, we’ve rounded up 10 tools to improve retail customer service to help rack up sales and meet your goals. Tool to Improve Retail Customer Service #1 – EdApp.

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4 Ways Integrating Your LMS Will Improve Your Business

Absorb LMS

A learning management system (LMS) makes it easy to consolidate your training and learning materials into one place. Having software that can play well with others improves your business and integrating your LMS is no exception. Training, whether blended or eLearning, can have a dramatic impact on your business.

Integrate 151
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Everything You Need to Know about Call Center Training

Paradiso

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The quality of service a business offers significantly impacts customers’ choices. Let’s get started. What Is Call Center Training?

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How to Define & Build Quality Management Capability in Your Organisation

Acorn Labs

Many functions in your organisation will utilise quality improvement methods. Some might go for industry standards like Six Sigma to improve business value, while others employ total quality management for a performance focus. Regardless, there needs to be quality control for quality management.

Quality 52
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How to Define & Build Quality Management Capability in Your Organisation

Acorn Labs

Many functions in your organisation will utilise quality improvement methods. Some might go for industry standards like Six Sigma to improve business value, while others employ total quality management for a performance focus. Regardless, there needs to be quality control for quality management.

Quality 52
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Make Learning An Experience. Blend It! | Social Learning Blog

Dashe & Thomson

by Michael on March 7, 2011 in blended learning If you still believe that “classroom learning is the best learning” for your training and learning programs, I have some news for you. The self-directed learner has become the student of the 21 st century – one who needs more support and encouragement rather than direction. We blend it.

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Work as Improv Theater: Teaching the Right-Brained Learner.

Dashe & Thomson

The era of “left brain” dominance, and the Information Age that it engendered, are giving way to a new world in which “right brain” qualities-inventiveness, empathy, meaning-predominate. How will organizations get them to adopt new business processes, procedures, or software systems when necessary? Good content.