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What is the future of sales enablement?

CLO Magazine

I started my sales career immediately after graduating from college in 1995. At the time, most companies had extensive onboarding training for new sales representatives that included basic sales skills and product knowledge. My first sales job was in an industry with high attrition—selling copiers and fax machines.

Sales 79
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The complete guide to effective customer service training

TalentLMS

So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience. Gartner found that more than 80% of companies expect to compete almost solely on the basis of customer experience by 2020. What skills do you need for customer service?

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How to Maintain Quality While Growing Your Company

KnowledgeCity

As a company grows there are chances that the quality of their product or service can decline as resources are drawn thin. This post will explore methods of maintaining product or service quality while promoting continued growth. It takes a considerable amount of ambition to start and operate a successful business.

Quality 75
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Supercomputer's Win on Jeopardy: Little Comfort to Those.

Dashe & Thomson

The fact that a computer can win a trivia contest that relies on fast reflexes and fast information retrieval doesn’t seem much like news to me. In fact, the competition wasn’t close; the computer came away with nearly four times as much money as the closest nearest competitor. A lot of people, apparently, agree. Properly d.

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Why Quality Customer Relationships Matter – Part II – The Experience

Jigsaw Interactive

This is more than just an annoyance and an inconvenience, it’s a big red flag about the overall state of customer service. In this article, we’ll look at what separates the “meh” from the marvelous when it comes to customer service and how companies can know which end of the spectrum they’re on.

Quality 40
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Why Companies Should Spend More on Social Learning | Social.

Dashe & Thomson

In the article she gives some scary statistics: Our recent study showed that 30 percent of US companies spent money on informal learning tools or services in 2010. The figure was highest among large businesses, 42% of which spent money on informal learning during the year. In dollar figures, spending is minimal. Properly d.

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Surprising Benefits And Pitfalls Of Using Artificial Intelligence In Training Courses

Spark Your Interest

Digital assistants, GPS guidance, autonomous vehicles, and generative AI tools (like Open AI’s Chat GPT) are just a few examples of AI in the daily news and our daily lives.” Synthesia – It rapidly generates videos of professional quality. Murf.ai – Make studio-quality voiceovers in minutes.

Benefits 147