Edume

DECEMBER 4, 2018

How did an innovative FMCG company increase its agents’ sales by 116% ? With over 27 million customers in 60+ countries, it’s a truly global enterprise. Greenlight Planet’s sales agents provide a direct link to its customers. The sales agents receive in-person onboarding training when they join Greenlight Planet.

Case Study 40

Case Study Productivity Product Study 40

TalentLMS

APRIL 9, 2018

In this article, we’ll highlight 7 skill-building activities that are just right for customer service online training. 7 Skill-Building Activities For Customer Service Online Training. Your customer service reps are on the front line of business operations. Expect-The-Unexpected Case Studies.

Customer Service 58

Customer Service Case Study Activities Services 58

Paradiso

OCTOBER 18, 2023

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The quality of service a business offers significantly impacts customers’ choices. Their soft skills are vital for providing top-notch customer service.

Case Study 91

Case Study LMS Customer Service Training 91

PDG

MAY 11, 2023

Or perhaps it’s to increase customer satisfaction, with easier and more reliable transactions. If a Sales organization puts a new Customer Relationship Management (CRM) system in place, goals are likely to be improved customer communication, better opportunity identification, and higher sales.

System 52

System Case Study Compliance Training Training 52

Infopro Learning

APRIL 3, 2023

For example, a sales training program could use a leaderboard to track and display the performance of different teams, motivating learners to perform better. For example, a training program on customer service could use a forum where learners can share best practices and tips.

Roles 221

Roles Blended Learning Training Train 221

TalentLMS

MAY 11, 2023

Whether you have a small or a larger sales team, chances are your salespeople are not on the same level. Meanwhile, others are already experienced in reaching out to customers and feel more confident with their quotas. Some sales training programs might fail to engage salespeople.

Skills 98

Skills Authoring Tools Metrics Tips 98

Infopro Learning

FEBRUARY 28, 2020

Whether it is used for customer service or compliance training, micro-learning helps mobile or remote employees fit in training into their busy schedules. Prepare for the future of work and read this case study to Learn how Infopro Learning helped a leading global media company develop training for their distributed sales force.

Compliance Training 294

Compliance Training Blended Learning Micro-Learning Case Study 294

Cognigix

SEPTEMBER 13, 2022

The client was looking for an eLearning solution that would help thrive the culture and contribute to sales. A detailed digital learning strategy was created to develop the F usion Retail – Augment Customer Experience and Sales program. . Cognigix’s Solution for Augment Customer Experience and Sales.

Sales 52

Sales Custom eLearning Development Custom Simulations 52

Kitaboo

AUGUST 6, 2019

Engaging interactive content can transform conversations with sales prospects and convert them into customers. Creating interactive content for sales enablement is an effective practice to convert prospects into loyal customers. It is important to differentiate between content for marketing and sales enablement.

Sales 81

Sales Interactive Content Create 81

Infopro Learning

MARCH 20, 2018

Employees should be able to sympathize with the protagonist and form a connection between the customer persona and their real-world counterparts. Online training characters must be in a familiar setting that mimics the real world, such as the sales floor or boardroom. Use Case Studies And Real-World Examples As A Guide.

Authoring Tools 235

Authoring Tools Case Study Tips Create 235

Kitaboo

AUGUST 26, 2020

Without a constant flow of sales, your business is likely to wither. In today ’ s highly complex and changing business landscape you need to constantly, skill, reskill and upskill your sales workforce. Why are online training solutions a must for your sales team? This is where online training solutions can help.

Case Study 98

Case Study Solution Simulations Blended Learning 98

Capytech

JANUARY 31, 2022

Good quality product training will be highly beneficial to your business , whether you are creating the training for your sales team or a wider group of employees. Marketing and customer service staff can benefit , too, as can employees from other departments. Use Case Studies or Testimonials.

Productivity 69

Productivity Product Case Study Tips 69

Appsembler

FEBRUARY 9, 2024

Key Takeaways: Establishing Credibility : Effective product knowledge training is critical to setting a business’s credibility and building customer trust. Boosting Product Adoption : A thorough understanding of the product by sales and customer-facing teams is crucial for increasing product adoption and sales.

Knowledge 52

Knowledge Productivity Product Program 52

Integranxt

DECEMBER 21, 2023

Advanced Personalization Techniques in Marketing and Sales Large Language Models (LLMs), that work behind Chatbots such as OpenAI’s ChatGPT 3.5, 4 and open source LLM Models such as Llama, are revolutionizing marketing and sales through advanced personalization.

Predictions 52

Predictions Adoption Adopt Emergent 52

Dashe & Thomson

MARCH 6, 2011

Learn to be more specific, and customize any of your materials for precisely the right support. Be Tech Savvy; Be Creative. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff! Properly d. Properly d.

Blended Learning 141

Blended Learning Social Networks Social Learning Blended 141

Knowledge Guru

FEBRUARY 25, 2014

More sales. Better customer service. A case study of an organization that used a spaced repetition solution and achieved tangible business results. We have chosen to use the term “spaced repetition” for the purpose of this guide. Who’s this guide for? Faster new hire on-boarding. Fewer mistakes.

Corporate Learning 222

Corporate Learning Guide Case Study Free 222

Litmos

JUNE 26, 2019

We all want to deliver for our customers, starting with a sales experience that builds trust between our organization and our buyers. After all, sales sets the stage for the entire customer journey. Sales is where current challenges are discussed and in turn, promises are made. Sales thinks product doesn’t deliver.

Sales 51

Sales Teams SAP Case Study 51

Paradiso

FEBRUARY 19, 2019

All the companies may offer significant features, but some of them are really outstanding in terms of innovation, setup, technical support, customer support, and creativity. Case Studies: Always check the case studies and how the LMS has helped organizations to grow and optimize their learning and development needs.

LMS 18

LMS Compliance Training Companies Case Study 18

IT Training Department Blog

MAY 25, 2023

By incorporating soft skills training into technical training, employees can better understand how to apply technical knowledge in the workplace and work more effectively with colleagues as well as clients/customers. They’re about the sale, not the data entry. How about a salesperson that has to use that same CRM?

Blended Learning 92

Blended Learning Skills Training Train 92

Dashe & Thomson

APRIL 17, 2011

Case studies, exercises, and simulations can be part of a continuum linking Levels 1, 2, and 3. skill practice, role plays, and training simulations?with with a post-test to measure learning for the entire program. I can now see how Level 2 can be used to evaluate role-based eLearning and instructor-led training. Level 3: Behavior.

Kirkpatrick 168

Kirkpatrick Social Learning Social Networks Blogging 168

CommLab India

DECEMBER 11, 2016

We used scenarios in a sales training course which teaches sales reps how to close a sale. Use case studies . Using case studies in e-learning promotes an interactive exchange between learners and teaches them problem solving skills. Scenarios based on workplace situations engage learners.

Instructional Design 102

Instructional Design Case Study Instructional Instruction 102

learnWorlds

JULY 7, 2023

When businesses focus on engaging their customers, they gain a deeper understanding of their needs, preferences, and pain points. Higher conversion rates Engaged customers are more likely to convert into paying customers. Brand differentiation In a crowded marketplace, customer engagement becomes a key differentiating factor.

Custom 52

Custom Case Study Education Create 52

learnWorlds

JULY 17, 2023

In a customer service training program, ChatGPT can play the role of a customer, presenting various scenarios and allowing learners to practice their problem-solving and communication skills. For example, the training goal could be to improve customer service skills by 20% within the next quarter.

Diversity Training 52

Diversity Training Compliance Training Simulations Games 52

Roundtable Learning

JULY 7, 2020

In this article, we cover common types of retail training programs, best practices to implement your program and review a successful retail point of sale training case study. Here are some examples of training you can incorporate into your onboarding program: Using Virtual Reality To Tour A Sales Floor.

Blended Learning 52

Blended Learning Association Learning Management System Program Case Study 52

learnWorlds

AUGUST 10, 2022

Sales funnels can be a mystery to even the savviest of business owners. As a course creator or an online business, you rely on a steady stream of new customers to keep the revenue flowing, right? So, how do you optimize your sales process to make it as efficient as possible? 1 What Exactly Is A Sales Funnel?

Sales 52

Sales Metrics Business Convert 52

Thinkdom

JANUARY 4, 2024

By incorporating interactive case studies and simulations, learners can practise decision-making in a variety of contexts, enhancing emotional connection and learning depth. For example, it can be used to simulate a customer service call or a job interview.

Content Developer 105

Content Developer Interactive Simulations Content 105

Harbinger Interactive Learning

OCTOBER 1, 2021

Organizations are relying on chatbots for enabling them to provide proactive customer service and also helping them to deliver scalable, personalized solutions. I will elaborate the concept further by providing a case study of a real-life chatbot solution deployment for a quick-service restaurant.

Case Study 52

Case Study Harbinger Learner Compliance Training 52

Aptara

SEPTEMBER 27, 2023

Case Studies on Successful Immersive Learning Implementations: Automotive Industry : A leading car manufacturer implemented immersive VR training, reducing assembly line errors by 40% and improving overall productivity.

Simulations 52

Simulations Technology Augmented Reality Authoring Tools 52

Think Orion

OCTOBER 13, 2023

Practical Case Studies An online course with case studies is designed to challenge critical thinking and problem-solving skills by understanding the solutions to problems found in real-world situations. A detailed curriculum is a roadmap to help students achieve their learning goals and objectives.

Social Media 52

Social Media Social Networks Media Social 52

Ninja Tropic

NOVEMBER 23, 2022

Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). . Product Knowledge Training Objectives (and Use Cases). Product knowledge training allows employees to get a thorough understanding of all the information about your products or services.

Knowledge 52

Knowledge Productivity Product Blended Learning 52

Ninja Tropic

NOVEMBER 23, 2022

Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). ?. Product Knowledge Training Objectives (and Use Cases). Product knowledge training allows employees to get a thorough understanding of all the information about your products or services.

Knowledge 52

Knowledge Productivity Product Blended Learning 52

Ed App

OCTOBER 24, 2022

For example, to train your customer service representatives about risk management, you can create lessons where you ask them possible questions about certain issues. It’s perfect for simulating conversations with customers, especially for industries like sales, retail, and so on. . Join EdApp for free today! .

Activities 52

Activities Skills Case Study Simulations 52

Harbinger Interactive Learning

AUGUST 12, 2022

Furthermore, studies conducted by New York Times best-selling author, speaker, and business strategist – Frederick Reichheld, and few others indicate the following: Companies that invest in employee training have 24% higher profits and experience a 20% increase in sales. Here’s an interesting case study I would like to share.

Harbinger 52

Harbinger Case Study ILT Convert 52

Ed App

NOVEMBER 23, 2022

For example, in telephone skills training , a new customer representative can shadow experienced ones and observe how they handle different situations. This way, they’ll also gain insight into how they navigate through various customer service tools. . Skill Training Example #10 – Case Studies Presentation.

Examples 52

Examples Skills Case Study Simulations 52

Aptara

JUNE 22, 2023

Case Studies on Successful Immersive Learning Implementations: Automotive Industry : A leading car manufacturer implemented immersive VR training, reducing assembly line errors by 40% and improving overall productivity.

Simulations 52

Simulations Technology Augmented Reality Authoring Tools 52

Rustici Software

JANUARY 14, 2020

With Content Controller, Valvoline can centralize all of its content, distribute it to appropriate channel partners, and capture the learner data they need to tie training back to sales performance and customer satisfaction. Content Controller has also made versioning easier than ever for the Valvoline team.

Productivity 55

Productivity Product Case Study Training 55

Infopro Learning

NOVEMBER 3, 2020

Today the customer experience is one of the top factors consumers consider before making a purchase. This is one of the many reasons why improving customer service is a high priority for many modern organizations. They need to know how your offerings can help customers with their pain points. Solution Highlights.

Sales 419

Sales Knowledge Productivity Product 419