Ed App

MARCH 17, 2021

Remote training is geared towards improving employee and team performance through training activities completed at their homes. Remote training activities are now even more important for supporting your teams, boosting morale, maintaining high levels of employee performance, and more.

Customer Service 52

Customer Service Activities Services Custom 52

Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

Customer Service 52

Customer Service Services Blended Learning Custom 52

Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. And especially in light of the Covid-19 pandemic, it’s unsurprising that businesses are doubling down on keeping the customers they have happy.

Customer Service 52

Customer Service Services Blended Learning Custom 52

Webanywhere

AUGUST 23, 2023

As companies recognize the crucial link between learning and performance, the need for specialized professionals who can drive effective learning strategies and initiatives has never been more pronounced.

Corporate Learning 52

Corporate Learning Roles Job Diversity Training 52

Infopro Learning

OCTOBER 25, 2021

Based on those conversations, custom sales training solutions are delivered to leverage the value of the company’s financial product and services. Sales professionals in the Finance industry need to explore new ways to reach their target customers. Social Learning.

Sales 419

Sales Diversity Training Program Case Study 419

Infopro Learning

MARCH 7, 2022

Still, it should be considered more like an opportunity to revamp corporate training strategies, mitigate costs, and boost overall customer service experience. When employees comply with the ever-evolving industry regulations, this results in higher customer satisfaction and improved brand presence. Comprehensiveness.

Compliance Training 221

Compliance Training Compliance Industry Case Study 221

TalentLMS

OCTOBER 10, 2019

All companies are different, but all companies that survive have one thing in common: they’re customer-driven. After all, what’s a company without its customers? The tricky part is that making customers happy isn’t as easy as it used to be. What skills do you need for customer service?

Customer Service 70

Customer Service Services Custom Guide 70

Infopro Learning

JANUARY 21, 2021

Quality service is one of the critical factors today’s consumers consider before making a purchase. This has led many organizations to look for ways to improve customer experiences. In this step, it is essential to research the learners’ needs and measure performance gaps. Step 2: Designing. Step 4: Measurement.

Knowledge 380

Knowledge Productivity Product Blended Learning 380

Matrix

JULY 13, 2022

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

Customer Service 74

Customer Service Compliance Training Ideas Services 74

Litmos

MARCH 9, 2020

Tired of listening to your customer service team gripe about “more training?”. It's a common problem for customer service leaders, but one that is very fixable, if you change the perception of why service agents need to engage in continuous learning. Remember, Customer Service is a Really Hard Job.

Customer Service 52

Customer Service Services Custom Teams 52

Avilar

DECEMBER 1, 2021

Many small and mid-sized enterprises, for example, evolve from simply conducting annual performance reviews to a broader, more proactive, performance management process that tracks and measures employee performance throughout the year. In a recent blog , we highlighted several benefits of performance management tools.

Performance Support 97

Performance Support Performance Software Management 97

eLearningMind

FEBRUARY 14, 2022

More and more companies realize that culture isn’t solely about keeping employees happy. Instead, it’s making sure that all employees are on the same page regarding the company’s mission, vision, and values. They may also address the topic of sexual harassment within a company’s diversity and inclusion efforts.

Culture 98

Culture Job ROI Sexual Harassment Training 98

Infopro Learning

OCTOBER 18, 2023

But what if these friendly problem-solvers could also be your company’s secret weapon for boosting sales? Yes, you heard that right – we’re about to dive into the exciting realm of transforming the selling behavior of your customer success team.

Behavior 221

Behavior Metrics Teams Custom 221

Acorn Labs

FEBRUARY 27, 2024

Performance reviews, performance appraisals, performance evaluations—they all fall under the ongoing process known as performance management. There's just one problem, though: Effective performance management is hard to do. What is performance management? Try to meet them next time, somehow.”

Performance Support 52

Performance Support Performance Metrics Management 52

Acorn Labs

FEBRUARY 27, 2024

Performance reviews, performance appraisals, performance evaluations—they all fall under the ongoing process known as performance management. There's just one problem, though: Effective performance management is hard to do. What is performance management? Try to meet them next time, somehow.”

Performance Support 52

Performance Support Performance Metrics Management 52

IT Training Department Blog

APRIL 6, 2023

Growth is a top priority for any company. The most important resource any company has are the employees themselves. Some of those skills are learned on the job or from others, but some of them are learned from training options the company provides. Of course it is! But that’s not it!

Blended Learning 96

Blended Learning Companies Develop Training 96

IT Training Department Blog

APRIL 6, 2023

Growth is a top priority for any company. The most important resource any company has are the employees themselves. Some of those skills are learned on the job or from others, but some of them are learned from training options the company provides. Of course it is! But that’s not it!

Blended Learning 93

Blended Learning Companies Develop Training 93

Avilar

FEBRUARY 22, 2024

A competency model is a showcasing of what skills are necessary for a position within a company. Many companies understand that a competency model can help, but it’s not always clear where to get one or how to use it. Think of it as a master library of the competencies your company needs across your workforce.

Help 97

Help Diversity Training Leadership Performance Support 97

Academy of Mine

NOVEMBER 25, 2020

Why You Ought To Lean On eLearning for Your Customer Service Training Obviously having a top-tier customer experience team should be high on the list of any business hoping to thrive in the coming year, but why make eLearning a part of that equation? Investing early in a high-quality LMS saves you money in the long run.

Customer Service 40

Customer Service Services Blended Learning Custom 40

Infopro Learning

MARCH 24, 2023

A study by McKinsey indicates that nearly 63% of frontline retail managers are considering leaving their current jobs shortly, with a significant proportion expressing a desire to transition out of the retail industry. Attracting, recruiting, and developing talent is crucial for retail companies to thrive and stay competitive.

Develop 221

Develop Diversity Training Social Media Social Networks 221

WalkMe Training Station

SEPTEMBER 26, 2018

Customer service is a philosophy that needs to be adopted organization-wide, not reduced to one department. Every employee must prioritize customer service, because ultimately customer satisfaction drives business growth. This is surprising, and largely the result of a lack of focus on customer service trainings.

Customer Service 51

Customer Service Services Custom Training 51

Infopro Learning

MAY 7, 2020

Another 68% of employees reported that employee development is a company’s most important policy (1). Quality training can also have a significant impact on a company’s profits. In fact, it has been found that companies who successfully invest in employee training can see up to 24% increase in revenue (2).

Problem 294

Problem Learning Objects Business Learning Objectives 294

STRIVR

MAY 18, 2023

Overheard: “Ugh, the company is making me take this training on Friday…” Conventional wisdom states that company training is by definition dull and tedious — a necessary part of life on the job, but certainly not anything anyone looks forward to. The timing is good, because company training is more important than ever.

Companies 52

Companies Benefits Training Train 52

Degreed

APRIL 24, 2024

Reframing Time to Learn at Work How do we carve out more learning time without slowing the pace toward company goals? If companies also invest in other kinds of learning like experiential learning and learning in the flow of work, you’ll boost learning without pulling employees away from productivity.

Metrics 52

Metrics Companies Suite Juice 52

IT Training Department Blog

SEPTEMBER 14, 2023

And of course, it’s also essential to help employees use company software effectively for their job. It means they need to be able to explore and fail without fearing their job or messing up company systems. It means they need to be able to explore and fail without fearing their job or messing up company systems.

Simulations 103

Simulations Software Simulation Software Learning Environment 103

Epilogue Systems

JANUARY 11, 2024

A help desk is essentially a resource intended for providing information and support related to a company’s or institution’s products and services. It is the first point of contact that handles customer queries, IT issues, or service-related problems. Depending on the company, this job has different names.

Authoring Tools 52

Authoring Tools Job Roles Help 52

Epilogue Systems

JANUARY 11, 2024

A help desk is essentially a resource intended for providing information and support related to a company’s or institution’s products and services. It is the first point of contact that handles customer queries, IT issues, or service-related problems. Depending on the company, this job has different names.

Authoring Tools 52

Authoring Tools Job Roles Help 52

IT Training Department Blog

SEPTEMBER 11, 2023

As companies grow and expand, so does the burden on their help desk. Then the seemingly endless stream of phone calls and chat messages can easily overwhelm staff leading to decreased efficiency and customer satisfaction. They’re helpless and the company encourages it by not providing the right resources.

Diversity Training 104

Diversity Training Help Companies Performance Support 104

TalentLMS

MAY 25, 2023

He’s been with us for almost five years and is a great customer service agent. This is job shadowing, in short. But is it effective job shadowing? Job shadowing is successful only when implemented correctly. In this article, we’ll discuss job shadowing and share tips on how to benefit from its implementation.

Job 52

Job Develop Mentoring Coaching 52

Fly Plugins

MARCH 26, 2024

New hires can access modules that cover company policies, financial analysis techniques, and other essential skills. An Enterprise LMS allows retailers to train their sales staff on product knowledge, customer service, visual merchandising, and sales techniques. Let’s look at some more benefits.

LMS 177

LMS Learning Management System Enterprise Compliance Training 177

Hurix Digital

JANUARY 8, 2023

Every company or business whether established on a small-scale start-up or a well-established large-scale workforce strives to be invincible and unstoppable to transform workflow with a potential workforce of human capital. Therefore, the question may arise what is performance consulting and why is it important?

eLearning Consultant 52

eLearning Consultant Consulting Performance Support eLearning Strategy 52

TOPYX LMS

FEBRUARY 13, 2020

Retail companies rely on the performance of their staff to generate sales and attract and retain customers. When retail training is insufficient, employees are unable to perform their job roles effectively and their productivity declines. Employee productivity is important across all industries, especially retail.

Platform 207

Platform Productivity Product Customer Service 207

Axonify

JULY 28, 2017

They know it can drive employee performance and that means higher productivity, retention, and profits. Employees who are engaged in learning, learn more and they are also more likely to engage with your company. Both are exactly what you want for employee performance and productivity. Want proof? Who doesn’t want that?

microlearning 150

microlearning Performance Brain Module 150

The Performance Improvement Blog

SEPTEMBER 17, 2013

In answering this question, the first thing managers have to understand is that continuous learning is the modus operandi for all high performance organizations. Individual, team, and enterprise performance can’t improve without learning. Learning isn’t in addition to a manager’s job; it IS a manager’s job.

Roles 207

Roles Performance Support Performance Management 207

The Performance Improvement Blog

JANUARY 11, 2013

Clark Quinn predicts that “…we’ll see more examples of the notion of a ‘performance ecosystem’ of resources aligned around individual needs and responsibilities, instead of organized around the providing silos.” Increasingly, workers will learn their jobs by doing their jobs.”

Performance Support 189

Performance Support Performance Confluence Predictions 189

Disprz

SEPTEMBER 21, 2022

Several companies are preparing for the next storm while continuing an uphill battle against the volatile economy. It’s hardly surprising that employee discontent will rise and adversely affect performance. On-the-job training (OJT) is the perfect strategy to improve employee skills to become more productive and efficient.

Methods 52

Methods Job Skills Training 52

TalentLMS

SEPTEMBER 13, 2022

Employee performance metrics aren’t just benchmarks for performance reviews and promotion considerations. But it’s not always easy to know how to evaluate employee performance in a helpful way. In this article, we’ll define employee performance metrics and share why they’re so influential. What are performance metrics?

Metrics 52

Metrics Track Performance Support Performance 52