Infopro Learning

FEBRUARY 5, 2020

Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. An effective product knowledge training program can equip your sales team with essential skills, improve your organization’s reputation, boost customer satisfaction and increase sales.

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Litmos

SEPTEMBER 4, 2018

Is mobile learning a viable addition for your customer service online training course? In this article, I’ll highlight eight reasons why you should bring mobile learning into the fold to improve employee productivity and online training ROI. 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore.

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Compliance Training Customer Service Mobile Learning Services 64

TechSmith Camtasia

AUGUST 10, 2020

A knowledge base is a set of organized information about your product or service that a reader can go through to learn about said product or service or how to solve related problems. Knowledge bases can be aimed at internal or external audiences and can serve different purposes. Ask the right questions.

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Kitaboo

APRIL 23, 2024

Video training content is highly effective for corporate training, which enhances the overall learning experience of employees. Organizations are diving deep into various technologies for the betterment of the skills and knowledge of their human assets. Why Should You Employ Video Training Content for Employees?

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TalentLMS

JULY 24, 2023

They ensure customer satisfaction, loyalty, and retention. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. They feel powerful enough to handle any customer inquiries and challenges effectively, leading to higher productivity and efficiency.

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Instancy

FEBRUARY 26, 2024

Introduction: For decades, Learning Management Systems (LMS) have served as the backbone of corporate training and customer education. Let’s explore how LLMs are transforming both corporate training and customer education. Adaptive Content Generation: Need training on a new product or process?

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IT Training Department Blog

SEPTEMBER 11, 2023

In an ideal world, self-service options like knowledge bases and searchable help would be enough to address most issues. In reality, people often prefer the personal touch of speaking to a representative and will bypass the self-service option and call or chat anyway. Take a look at why those efforts often fall flat.

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Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). . What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? What Is Product Knowledge?

Knowledge 52

Knowledge Productivity Product Blended Learning 52

Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). ?. What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? What Is Product Knowledge?

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Knowledge Productivity Product Blended Learning 52

Xyleme

SEPTEMBER 11, 2023

This could be a product catalog, a knowledge base, a customer service portal, or a marketing campaign. By starting small, you can test and learn your intelligent content approach, and iterate based on feedback and results.

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eLearningMind

MAY 19, 2022

Unfortunately, there’s no map app to direct your training efforts. A training needs analysis is the closest thing to navigation available to you as part of your eLearning toolkit. Every training initiative should start with a needs analysis and too often, companies rush to deploy training to fill gaps while creating new one.

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Analysis Blended Learning Compliance Training Training 98

WhatFix

MAY 11, 2023

Back to Blog Employee Training & Development 14 Types of Employee Training Programs (+Benefits, Examples) May 11, 2023 Disha Gupta Any company that invests in workplace training is investing in its own success. What are different types of workplace training programs for employees? Why is Employee Training Important?

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Harassment Training Diversity Training Compliance Training Sexual Harassment Training 97

Learning Pool

NOVEMBER 8, 2023

And the biggest challenge for businesses is how to train and equip employees to keep pace with change. While automation and AI will produce many efficiencies – which include making some roles and people redundant – they will also, by transforming business activities, create the need for new roles and new categories of knowledge workers.

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Enyota Learning

JULY 31, 2018

It could even be said that more than your product offering, it is the quality of your customer service that will make or break your organization. According to a report, businesses lose as much as $41 billion each year just to poor customer service. Today’s marketplace is incredibly competitive. How is this different?

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Arlo Training & Events Software

MAY 30, 2021

Hey, business and leadership training providers! I’ve been up to my usual tricks – automating thousands of course management processes, managing and storing complex data, and maximizing the impact of training websites. The average training provider who uses Arlo spends 43% less time on administration. Take a seat.

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Leadership Blended Learning Business Organization 98

Matrix

OCTOBER 5, 2022

When we hear about corporate education, the first thing that comes to mind is employee training. This is the most common type of training since it has an immediate and direct impact on company performance. So, what is customer training in this greater picture, and why is it important for your company?

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WhatFix

JULY 3, 2023

Back to Blog Employee Training & Development How to Identify Training Gaps (+Overcoming Them) Published: July 3, 2023 Adelina Karpenkova Training gaps prevent you from empowering your employees with the upskilling they need to support your organization’s learning goals. What Are Training Gaps?

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learnWorlds

JULY 17, 2023

Skills training ranges from technical, on-the-job skills to soft skills , like leadership or communication, with all the more emphasis being placed on the latter. With the emergence of advanced language models, like ChatGPT, a new frontier has opened up to revolutionize your approach to content creation and hands-on skills training.

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Diversity Training Compliance Training Simulations Games 52

IT Training Department Blog

AUGUST 3, 2023

One essential part of enabling employees to do their job better with technology is training. It helps ensure employees can do their job with standard company systems as well as anything custom. It may not be the applications that are custom, either. You can’t have technical enablement without training.

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Roles Performance Support Training Train 92

Ed App

JANUARY 27, 2023

Proper hotel management and hospitality training are essential in making sure hotel staff comply with hospitality standards and give guests the best customer service experience. These courses cover fundamental knowledge that your team will need to operate your hotel as effectively and as safely as possible.

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Compliance Training Tools Blended Learning Management 75

WhatFix

FEBRUARY 2, 2023

Back to Blog Employee Training How to Create an Effective Logistics Training Program (2023) February 2, 2023 Adelina Karpenkova Share on facebook Share on twitter Share on linkedin Training is an essential part of any successful logistics business. What is Logistics Training?

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Program Compliance Training Effectiveness Create 52

LearnDash

FEBRUARY 2, 2021

Customer service: Managing stress, practicing responses. Constructivism views learning as a social process, something that is influenced by both external and internal factors, but which depends heavily on a learner’s preexisting knowledge base. Quality control: Practiced safety protocols, habitual quality checks.

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Learning Theory Theory Education Online 330

Dashe & Thomson

MAY 8, 2011

It has been around for all of my 15+ years as an instructional designer and training developer, and goes back much further than that. What is new, however, is the ratio of on-demand solutions to more traditional training offerings. In my opinion, it’s not that providing on-demand learning and performance solutions is a new idea.

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Social Networks Performance Support Blended Learning Wiki 162

Epilogue Systems

JANUARY 11, 2024

This phase is where the real customer support magic happens. Knowledge Base: A help desk’s knowledge base is a treasure trove of information. Staff members rely on it to determine whether a customer’s issue has been previously identified and resolved. Read more about Opus here.

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Authoring Tools Job Roles Help 52

Epilogue Systems

JANUARY 11, 2024

This phase is where the real customer support magic happens. Knowledge Base: A help desk’s knowledge base is a treasure trove of information. Staff members rely on it to determine whether a customer’s issue has been previously identified and resolved. Read more about Opus here.

Authoring Tools 52

Authoring Tools Job Roles Help 52

Mobile Coach

APRIL 4, 2023

Workflow Learning & Chatbots The most common chatbot use case is that of customer service where consumers can get instant answers to their questions without having to call customer service. And one of the challenges of learning within the flow of work is making this help be easily accessible.

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Diversity Training Microsoft Coaching Customer Service 52

IT Training Department Blog

MAY 15, 2023

Either way will get the job done but neither one is likely as efficient as knowing what to do because you were trained on how to use the system. That’s because training is never meant to teach you how to be a master, it’s just meant to help you use what you need to do your job effectively, accurately, and efficiently.

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Instancy

AUGUST 14, 2023

In the dynamic modern business landscape, corporate training is crucial for companies to survive and grow. However, conventional training approaches often fail to adequately meet the varied needs of today’s learners. Organizations are increasingly turning to innovative solutions to transform training programs and address this gap.

Compliance Training 52

Compliance Training Corporate eLearning Diversity Training Authoring Tools 52

eLearningMind

JUNE 11, 2021

Unfortunately, there’s no map app to direct your training efforts. Even if you know where you want to go, how do you plan out your route? A training needs analysis is the closest thing to navigation available to you as part of your eLearning toolkit. Why Conduct a Training Needs Analysis? Market your training better.

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Analysis Blended Learning Compliance Training Social Networks 52

Mindflash

APRIL 14, 2014

Online training is growing in popularity for a variety of reasons. First, as organizations become more dispersed, classroom training becomes a larger challenge as employees work in offices (and at home) all over the world. This shift begs the question, “Should I be replacing classroom training with online training?”

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Blended Learning Classroom Online Social Networks 89

Epilogue Systems

MARCH 6, 2024

Improved Customer Experience : Faster and more accurate processes lead to better customer service. Customer Service Automation In the realm of customer service, chatbots and virtual assistants have become indispensable. Documentation and Knowledge Sharing Document automated processes comprehensively.

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Examples Benefits Metrics Compliance Training 52

Integranxt

NOVEMBER 16, 2023

This timeless truth underscores the profound effectiveness of experiential learning in shaping high-impact training outcomes. Now more than ever, businesses must focus on creating an impactful training strategy. Regarding the corporate or business world, employee training, upskilling, or reskilling has become necessary.

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Play.ht

APRIL 15, 2024

Google Bard (now known as Gemini) Google Bard (now Gemini), Google’s answer to ChatGPT, uses generative AI to offer real-time, accurate responses across Google’s extensive search engine and knowledge base. Cons: As a newer AI tool, its training dataset may not be as extensive as competitors.

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Privacy Search Google Engineering 40

TOPYX LMS

JULY 24, 2017

Mentees can learn from the insights of more experienced employees, while online training mentors improve knowledge retention and reinforce key skills as they put their knowledge base into practice. 3) Gamification of training. Gamifying corporate online learning is a prime way to engage learners with training.

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Trends Online Learning Productivity Product 182

Continu

MARCH 5, 2020

If you’re in the market for a new learning software provider, a training tracking tool is a must. We’ve broken these out into categories to more easily digest which of these training tracking tools is the best fit. Continu is a training tracking tool that offers a versatile cloud-based interface. Key features.

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Track Compliance Training Authoring Tools Blended Learning 59

Epilogue Systems

MARCH 23, 2023

To help you learn everything there is to know about SaaS customer success, we have put together this reference. Customer success in SaaS definition What is customer success? This statistic computes the time between a customer’s initial inquiry and the first response from an agent. Customer effort rating.

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Custom Metrics Adoption Adopt 52

Lemonade

SEPTEMBER 10, 2019

Then you hand them a printed worksheet, an LMS course, or worse — send them to a full day instructor led session for onboarding training. Your onboarding training is an important part of your new employees’ first impression. That’s why many organizations are turning to a game-based approach to onboarding training.

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