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10 Customer Service Coaching Tools

Ed App

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. Through such platforms, you can easily create and deliver training materials such as courses, quizzes, and dialogue simulations. Cost: Free.

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10 Tools to Improve Retail Customer Service

Ed App

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. With the ability to automate certain tasks and provide training and learning resources, they’re handy companions that will contribute to the success of your store. Cost: Available upon request.

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Crafting Training Videos for Employees: A Guide

Kitaboo

Video training content is highly effective for corporate training, which enhances the overall learning experience of employees. Organizations are diving deep into various technologies for the betterment of the skills and knowledge of their human assets. Why Should You Employ Video Training Content for Employees?

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Future-proofing skills in the technology industry

Learning Pool

And the biggest challenge for businesses is how to train and equip employees to keep pace with change. While automation and AI will produce many efficiencies – which include making some roles and people redundant – they will also, by transforming business activities, create the need for new roles and new categories of knowledge workers.

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How Large Language Models are Transforming Corporate Training and Customer Education

Instancy

Introduction: For decades, Learning Management Systems (LMS) have served as the backbone of corporate training and customer education. Let’s explore how LLMs are transforming both corporate training and customer education. Adaptive Content Generation: Need training on a new product or process?

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How to Identify Training Gaps (+Overcoming Them)

WhatFix

Back to Blog Employee Training & Development How to Identify Training Gaps (+Overcoming Them) Published: July 3, 2023 Adelina Karpenkova Training gaps prevent you from empowering your employees with the upskilling they need to support your organization’s learning goals. What Are Training Gaps?

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What is customer training? Benefits and how to successfully create it

Matrix

When we hear about corporate education, the first thing that comes to mind is employee training. This is the most common type of training since it has an immediate and direct impact on company performance. So, what is customer training in this greater picture, and why is it important for your company?