Ed App

JANUARY 27, 2023

The type of service provided to customers can make the difference between whether a brand or organization succeeds or fails. The best customer service solutions train your employees to offer superstar services and allow you to measure their performances so you can do adjustments along the way.

Customer Service 75

Customer Service Services Solution Custom 75

Dashe & Thomson

MARCH 6, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Make Learning An Experience. Discover the real problems and questions before you jump to the solution. Download the whitepaper » Blog this! Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS?

Blended Learning 141

Blended Learning Social Networks Social Learning Blended 141

Dashe & Thomson

DECEMBER 27, 2010

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS The Temporary Staffing Revolution by Paul on December 28, 2010 in Temporary staffing A few weeks ago, I grabbed coffee with a long-time family friend that happens to be a training developer. Download the whitepaper » Blog this!

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Social Networks Social Learning Blended Learning Blogging 100

Dashe & Thomson

MARCH 27, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Accelerated Learning: Where Does It Fit In? link] Blog this! In my role as Vice President of Client and Staffing Services, I know that training may not always be the answer. Download the whitepaper » Blog this!

Social Networks 140

Social Networks Blended Learning Social Learning Blogging 140

Dashe & Thomson

JANUARY 27, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Online Video: the Perfect Social Learning Tool? Here’s a quick primer on video as a learning tool from Learning Solutions Magazine. Download the whitepaper » Blog this! Download the whitepaper » Blog this!

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Social Learning Social Networks Social Blended Learning 134

Infopro Learning

JUNE 19, 2023

Transparency Market Research (TMR) report states that managed learning services provide a wide range of expertise while reducing training costs by 15% to 20%. In this blog, we will delve into the business of learning and the crucial role that MLS plays in enabling organizations to achieve their learning goals.

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Services Management Agile Metrics 221

Ed App

JANUARY 30, 2022

Identifying the most important customer service training topics is a crucial step in developing your employees, and ensuring that they are fully equipped with relevant information and vital skills in representing the business with your customers. Check out these customer service training topics you shouldn’t miss out on. .

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Infopro Learning

NOVEMBER 10, 2022

This blog will discuss the need for a strategy for corporate learning and development programs and how L&D leaders can align L&D strategy with the business objectives. The properly curated corporate eLearning solutions will help in: Motivating employees. Develop Corporate eLearning Solutions. Closing the skill gaps.

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eLearning Strategy Corporate Learning Corporate eLearning Learning Strategy 352

Ed App

OCTOBER 27, 2022

We’ve compiled a list of customer service training software to give your teams the skills and knowledge to deliver the best customer experience to your customers. Customer Service Training Software #1 – EdApp. Sign Up For Free and Start Using The Best Customer Service Training Software Today!

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Ed App

DECEMBER 21, 2021

Equipping your team with tips for quality customer service is essential so they can help customers find value before and after their purchases. This goes to show how customer service is central to every business’s operations. Tip for Quality Customer Service #1 – Sharpen your product knowledge.

Customer Service 52

Customer Service Quality Services Custom 52

Upside Learning

APRIL 29, 2024

When faced with a customer’s problems, we’ll need to match it to a solution. Similarly for errors, or customer service ratings, etc. This blog was originally published on Learnlets. The post Impactful decisions first appeared on The Upside Learning Blog. success rate? It needs to be tangible and concrete.

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Metrics Pattern Customer Service Predictions 130

OpenSesame

FEBRUARY 16, 2022

In addition to their compliance and business skills offerings, Tortal Training brings industry specific topics, like franchise training for frontline employees, owners, managers and executives at the franchise headquarters; as well as hospitality training for food service and handlers (including OSHA compliance). BOOK A DEMO.

Harassment Training 52

Harassment Training Compliance Training Blogging Cloud Computing 52

Ed App

JANUARY 12, 2023

It doesn’t take an expert to see the importance of investing in training and elearning courses for your customer service representatives. With a team who knows how to handle different customer behaviors and deliver a great service experience, you’ll get to keep a steady stream of new customers and secure long-term business success.

Customer Service 40

Customer Service Services Custom Course 40

Paradiso

OCTOBER 24, 2023

The good news is that call center training software offers a solution. It ensures that agents are well-prepared to deliver the service your customers expect. In essence, it equips agents with the knowledge and skills they need to excel in providing excellent customer care, ensuring your customers receive top-notch service.

Authoring Tools 91

Authoring Tools Diversity Training Compliance Training Simulations 91

Coursera

NOVEMBER 7, 2023

These latest courses, Specialization, and Professional Certificates cover everything from Extended Reality (XR) and customer service to project management and AI. Akamai Customer Consulting and Support Professional Certificate by Akamai Are you interested in end-to-end project management? What will you learn next?

Customer Service 52

Customer Service Services Project Custom 52

Ed App

MARCH 17, 2021

Here are 10 customer service remote training activities. Customer Service Remote Training Activity #1 – Internal courses and knowledge testing. There are numerous LMS systems out there for managers and course creators to create courses for employees to learn and improve their existing customer service skills.

Customer Service 52

Customer Service Activities Services Custom 52

Ed App

MAY 3, 2022

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. To help you with this, we’ve rounded up 10 tools to improve retail customer service to help rack up sales and meet your goals. Tool to Improve Retail Customer Service #1 – EdApp.

Customer Service 40

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Ed App

JULY 29, 2022

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Customer Service Coaching Tool #1 – EdApp.

Customer Service 40

Customer Service Coaching Services Authoring Tools 40

Dynamic Pixel

AUGUST 30, 2022

Another investment is when companies are adapting new technologies to their products and services. Employees are more likely to stay focused during training sessions when they use an e-learning solution. There are many steps in writing a blog post effectively, and it can be hard to keep track of them all.

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Companies Education LMS Services 52

Infopro Learning

JANUARY 21, 2021

Today businesses that provide quality customer experiences can set themselves apart from competitors and gain a more extensive base of loyal customers. Quality service is one of the critical factors today’s consumers consider before making a purchase. Solution Highlights. Solution Results. Step 2: Designing.

Knowledge 380

Knowledge Productivity Product Blended Learning 380

Paradiso

OCTOBER 12, 2023

In this blog, we’ll explore the essential features you should look for in the best LMS for banking and financial services. What Are the Reasons Banking and Finance Sectors Need LMS Solutions? EFront It offers a promise of complete customization for your LMS solution.

LMS 91

LMS Services Compliance Training Authoring Tools 91

Matrix

JULY 13, 2022

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

Customer Service 74

Customer Service Compliance Training Ideas Services 74

Capytech

JANUARY 9, 2022

Customer Service Skills Your Employees Should Have and How E-Learning Can Help. Customer service is a critical function in many businesses. Whether you deal face to face, online, or on the telephone, the interactions your team has with customers will impact your bottom line. Customer Service Skills for Everyone.

Customer Service 52

Customer Service Services Custom Skills 52

TalentLMS

OCTOBER 10, 2019

The tricky part is that making customers happy isn’t as easy as it used to be. Today, people have access to customized products and services from around the world, and in mass. So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience.

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Customer Service Services Custom Guide 70

The Performance Improvement Blog

JULY 13, 2011

The latest " 10X10 " (ten tips and ten resources) from RealTime Performance is about customer service. It's a useful list of ideas for improving employee performance as it relates to customer service and a book title that corresponds to each suggestion. Employees can read these books to learn more about each idea.

Customer Service 150

Customer Service Trust Services Custom 150

Hurix Digital

JULY 17, 2023

Automating Repetitive Tasks Streamlining Customer Onboarding Personalized Customer Interactions Efficient Customer Support Seamless Service Delivery Continuous Improvement Scaling Up RPA: Unveiling the Challenges Hindering its Deployment How to Implement RPA to Improve Customer Service?

Services 52

Services Custom Metrics Customer Service 52

Infopro Learning

NOVEMBER 21, 2023

This blog explores how L&D teams may adjust to this technological transformation by venturing into the undiscovered realms of AI’s impact and what the future holds in terms of integrating AI into the L&D function. Some positions within L&D risk being automated or redefined as AI takes on a more prominent role. 

Teams 221

Teams Privacy Compliance Training Harbinger 221

Kitaboo

FEBRUARY 22, 2024

The proliferation of digital publishing has led to a multitude of platforms emerging in the market, offering unique sets of services and capabilities. Evaluation and Selection of the Ideal eBook Distributor Research Assess Your Specific Needs Check Reviews and Recommendations Evaluate Customer Service and Support IV.

eBook 52

eBook Guide Reputation PDF 52

Integranxt

NOVEMBER 25, 2023

AI Solutions and Business Efficiency AI’s prowess in enhancing business efficiency is undeniable. Through solutions like process automation and predictive maintenance, AI streamlines operations, cuts down on redundancy, and optimizes resource allocation.

Solution 52

Solution Companies Customer Service Predictions 52

Kitaboo

APRIL 23, 2024

The objective is to rely on the best software solutions that can help leaders create effective and engaging training videos for both new and existing employees, according to the latest industry standards and market trends. Top Video Training Content Software Solutions KITABOO Insight Docebo Bridge VI. You can consider: 1.

Video 52

Video Diversity Training Compliance Training Guide 52

Infopro Learning

SEPTEMBER 22, 2023

Exceptional customer service holds immense potential for building a brand and fostering customer loyalty. Whether your customers are individual consumers or business professionals, meeting and exceeding their service expectations is crucial for retaining your existing audience and attracting new clientele.

Customer Service 221

Customer Service Services Custom Skills 221

Infopro Learning

OCTOBER 18, 2023

Customer success can include any of the following: Onboarding and Adoption: Guiding customers through a smooth onboarding process and effective product adoption. Proactive Engagement: Regularly connecting with customers to understand needs and address issues promptly.

Behavior 221

Behavior Metrics Teams Custom 221

TalentLMS

APRIL 9, 2018

In this article, we’ll highlight 7 skill-building activities that are just right for customer service online training. 7 Skill-Building Activities For Customer Service Online Training. Your customer service reps are on the front line of business operations. Daily Dilemma Scenarios.

Customer Service 58

Customer Service Case Study Activities Services 58

Association eLearning

MAY 3, 2017

The most effective videos show a person what to do or what not to do, especially surrounding topics such as customer service and sales. Microlearning is booming because we’re busy, our attention spans are small, and we want a snack sized solution to our immediate knowledge need. I’ll bet you’d much rather watch a short video.

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Diversity Training Video Solution Scanning 215

Infopro Learning

OCTOBER 25, 2021

Financial service organizations deliver personalized learning experiences around specific customer needs. Based on those conversations, custom sales training solutions are delivered to leverage the value of the company’s financial product and services. Delivering Finance Training Programs for Sales.

Sales 419

Sales Diversity Training Program Case Study 419

Integranxt

MARCH 11, 2024

This blog delves into the complexities of AI integration for SMSEs, offering valuable insights and strategies to navigate this transformative journey. Cost: Implementing and maintaining advanced AI solutions can strain tight budgets. Not every SME has the budget for a custom-built AI solution.

Enterprise 52

Enterprise Integrate Solution Adoption 52

Brilliant Teams

OCTOBER 4, 2023

Interactive and Immersive: Gamification in our Custom eLearning Solutions In the digital age, education and training have evolved significantly, with eLearning becoming an indispensable tool for imparting knowledge and skills. This is where gamification steps in as a transformative approach to custom eLearning solutions.

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Custom eLearning Development Gamification Compliance Training Interactive 98