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Customer Excellence Pledge

eLearning 24-7

Everyone knows that support in the learning system space as a whole is below average. Sure there are vendors who do an exceptional job, but the fact still remains that the number one reason, people leave one learning system vendor for another is support/service. This isn’t new. And therein lies the problem.

Custom 89
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TOP E-LEARNING RFP IN 2023

Paradiso Solutions

Find the Right E-Learning Vendor with an Awesome RFP. Do you need to discover qualified consultants or freelancers for a sizable e-learning project? What do you understand by RFP for E-Learning? An E-learning RFP is a written document that lists the specifications for a certain project or service.

RFP 52
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LMS vendors: R u hearing us?

eLearning 24-7

LMS Vendors. 30% vendors offer at least one type of social media – from my latest LMS directory. 30% vendors offer at least one type of social media – from my latest LMS directory. Over 90% of LMS vendors had their sites available only in English; so the potential customer could not view it in any other language.

vendor 66
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The 5 most common LMS complaints from end users

eLearning 24-7

Person is all about sales and not about you. I remember seeing some pricing online by a LMS vendor and then when I got the contract it had different pricing on it. ” There are some vendors who will only deal with clients who have over 10,000 employees – so this quick qualifier will streamline the process. .”

LMS 79
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A Look Back at E-Learning in 2012

eLearning 24-7

Mobile Learning. LMSs – Finally vendors took notice. Sadly though many still are in the dark on true mobile learning – i.e. not accessing their platform via a mobile web browser. Authoring Tools – With only a small sample of vendors that are SaaS based, pickings are slim. Increase in number of vendors.

CD-ROM 85
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Analysis of ASTD International Conference and Expo 2013

eLearning 24-7

to the expo vendors who forgot to bring any type of product example to the show – this event will go down in history! An additional fee of $700 per day for vendors who wanted to use Wi-Fi, which some vendors found to be spotty at best. Shuttle service – exceptional. I suspect it will go up more in 2014.

ASTD 82
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Q&A from Blog Readers on E-Learning

eLearning 24-7

But, I do not look at the number of users, number of clients (in terms of ranking as the best of the best), I look at the platform as a whole – including those extra variables people tend to leave out - user interface, customer service, support, training and a few other items. . Service calls not being returned. Waste of money.