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How to support and empower your customer support team

TalentLMS

Customer support teams are the unsung heroes of every business. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. In short, all it takes is for your customer support team to be continuously supported. But you can’t rely only on that.

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MOOCs in Performance Support

ID Reflections

The more I mull over some of the core characteristics of a MOOC ecosystem, I feel it lends itself very well to providing performance support (PS) within the workflow. In any rapidly evolving field, incorporating every piece of knowledge in a time-bound courseware is not possible.

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Addressing On-Demand Learning and Performance Needs #LCBQ | Social.

Dashe & Thomson

The questions prompt quite a lively and interesting discussion among online community members. The Learning Circuits Big Question for May is: How do we need to change in what we do in order to address learning/performance needs that are on-demand? This month, it is time for me to stop lurking and throw in my two cents.

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A quick guide to knowledge sharing (L&D)

Learning Pool

Employees’ knowledge and experience are valuable commodities. That’s why for L&D the capture and sharing of knowledge need to be a top priority. Realizing your investment in knowledge. But because these exchanges are private, informal knowledge is shared unevenly. 8 ways to build a knowledge-sharing culture.

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12 Ways to Get the Most Out of Your Authoring Tool

Knowing what you need from an eLearning authoring tool can be hard, especially when there are so many options on the market. gomo’s new ebook aims to save you time and hassle by identifying 12 must-have authoring tool features.

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Building a Learning and Performance Support Ecosystem (Steve Foreman) #elguild

Learning Visions

To enhance individuals and orgs by connecting people with a broad range of techs that drive performance. There''s formal training -- and then there''s all of the ways that we learn within the flow of work (performance support, collaboration, access to experts, knowledge management. with more on-demand training.

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Checklist to Improve Workplace Leadership Skills

Infopro Learning

Leadership development is a crucial aspect of any workplace, as it helps to ensure that individuals have the necessary skills and knowledge to lead and manage teams effectively. In this blog post, we will discuss a checklist of steps that can be taken to improve leadership skills at your workplace.