Metrics Related Topics 
Jay Cross
JANUARY 26, 2014
As for metrics, the appropriate metrics for learning are “Are they doing the job better?” The person who makes a difference in metrics is the person who has checkbook power. CLOs tell me the stuff that keeps them awake at night is that now the realization that learning is social, mobile, and collaborative.
Jay Cross
MARCH 25, 2014
Capturing L&D metrics too often entails asking the wrong people the wrong questions at the wrong time. Simplicity is the hallmark of the Net Promoter Score, so much so that it represents a phase change in how we regard metrics. Line leaders are a CLO’s most important customers.
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Jay Cross
JANUARY 19, 2010
Cross then goes on to make the point about the way outcomes are measured; “First, the metrics that people have been using for the past 30 years— using accounting measures—are totally ridiculous. Tags: Metrics of organizational learning. When learning is pushed on people—people resent it.”.
Jay Cross
JUNE 21, 2012
This is BS — unless they’ve incorporated business metrics.). On Facebook, I was asked to fill out a questionnaire to determine whether I’m an informal learner. (We We are all informal learners.). Some LMS vendors tell me they are measuring informal learning. No, no, no. We don’t need something else tacked onto work.
Jay Cross
FEBRUARY 2, 2010
Tags: Making sound decisions Metrics of organizational learning.
Jay Cross
AUGUST 25, 2015
Benchmarking is the process of comparing business processes and performance metrics to industry bests and/or best practices from other industries. Twelve years ago, my friend Laura Overton (we worked at SmartForce together) founded Towards Maturity to benchmark learning across organizations. .
Jay Cross
JANUARY 5, 2010
Time-to-performance becomes the new metric. More time in Germany, Spain, France, Italy, Switzerland. What predictions do you have for the year? Faster, faster, faster, real time. Smart phones overtake PCs. Corporate learning continues to migrate from in-house IT to the open web.
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