Performance Learning Productivity

AUGUST 31, 2016

Last Thursday 25th August marked the centenary of the US National Parks Service. But the principal mindset and focus of the day was management and control of nature in the service of humans. The natural beauty of these places across the North American continent is unquestionable. But they haven’t always been seen that way.

Virtual World 0

Virtual World Performance Support Metrics Simulations 0

Performance Learning Productivity

NOVEMBER 24, 2014

For further evidence as to the fact that training activity does not necessarily lead to learning (changed behaviour) we need look no further than the financial services industry. Did global financial services companies carry out regulatory and compliance training prior to 2008? Of course they did – bucketsful of it.

Metrics 186

Metrics Personal Personalization Diversity Training 186

Performance Learning Productivity

JANUARY 7, 2013

Others will be hamstrung with outdated skills, tools and technologies, and will be too slow to adapt.

Predictions 162

Predictions Internet Confluence Performance Support 162

Performance Learning Productivity

APRIL 1, 2013

Keeping the CEO out of Jail In his article Donald quotes Andy Wooler, Academy Technology Manager at Hitachi Data Systems Academy, as saying: “LMS too often stands for Litigation Mitigation Service.” Andy was not dismissing the need for LMSs out-of-hand.

PKM 210

PKM Management Compliance Training LMS 210

Performance Learning Productivity

JANUARY 23, 2015

It struck me that Jane’s model closely aligned with others I’ve been using to help explain the increase in realised value brought about by the use of experiential, social and workplace learning.

Social 100

Social IBM Agile Performance Support 100

Performance Learning Productivity

MAY 9, 2010

Many other organisations have rebuilt their customer service models to encourage user communities to share knowledge about problems, issues and workarounds as they have found the 'wisdom of the crowds' better serves customers than a small, over-burdened customer help line.

Informal 196

Informal Information Overload Trust Wikipedia 196

Performance Learning Productivity

JUNE 3, 2016

Uber without a driver’ services and other innovations are getting ready to come on-stream. According to KPMG auto industry experts, the driverless car is analogous to the smartphone. KPMG predicts huge growth in autonomous cars and an increase not just in general usage but also in the nature of use. Some of it is already happening.

Simulations 100

Simulations Training Train Performance Support 100

Performance Learning Productivity

DECEMBER 1, 2009

To a large extent these attempts have failed and it’s worth asking why this is the case.

Trust 124

Trust Social Networks Social Network Embed 124

Performance Learning Productivity

AUGUST 22, 2009

You can delve further into ITIL, maybe into Configuration Management, or access a number of other areas such as Service Level Management. If you want to get into a bit more detail there is lots of other YouTube instructional material.

ILT 174

ILT Wiki CLO Forum 174

Performance Learning Productivity

JUNE 19, 2009

I wouldn’t suggest that every L&D manager dives headlong into a bucket of learning technology tools, but if you want to provide a better service and change the way you’ve always been supporting learning you'll need technology to help you do it. There’s sure to be something out there that will work for you.

Performance Support 124

Performance Support eLearning Consultant Social Networks eLearning Strategy 124

Performance Learning Productivity

JULY 21, 2009

Even before the current economic turmoil, publishers were seeing their customers and advertising revenues bleed away to the multitude of new communication channels that has arrived as part of the tidal wave of Internet services. The business models that sustained publishers from the 18th to the early 21st century are no longer valid.

Business 100

Business Blended Learning Masie vendor 100

Performance Learning Productivity

DECEMBER 20, 2013

Respondents represented a range of sectors and organisation types – financial services, oil and gas, healthcare, business services, industry, government and third sector were all included. The CLC surveyed 1,200 L&D executives and 350 line leaders in 51 countries across the world.

Social Media 221

Social Media Attitudes Performance Support eLearning Consultant 221

Performance Learning Productivity

APRIL 7, 2010

There is a significant challenge for L&D to evolve from this type of fulfilment service to trusted advisor. A fulfilment service develops and delivers goods. The business manager because she has ‘invested in her people’ by organising training for them… but nothing happens. How convenient ….

Effectiveness 229

Effectiveness Performance Support Analysis Learning 229

Performance Learning Productivity

JULY 15, 2010

In any transaction or service the seller may set the price, but it’s always the customer who determined the value. L&D services are no exception to this rule. The message here is that CLOs and their L&D teams need to get over trying to ‘prove’ their value, and focus instead on keeping their customers satisfied.

IBM 174

IBM ASTD ROI Job 174

Performance Learning Productivity

JULY 7, 2014

Whether you’re working in an HR or L&D department, or for a commercial company providing learning tools and services, or for a college, university or business school, results matter. Professionals in any field are usually recognised (and paid) for results. It’s no different from any other profession.

Change 225

Change Sun Performance Support Network 225

Performance Learning Productivity

JANUARY 3, 2013

According to a survey undertaken by ORC International , a global customer research, employee engagement and financial services research firm, only 43% of UK workers believe that a positive relationship exists between staff and managers within their organisation.

Solution 196

Solution Compliance Training Training Train 196

Performance Learning Productivity

AUGUST 8, 2010

How can we possibly provide a service without having at least a basic knowledge of adult learning, an understanding of how adults learn in the workplace, and ‘what works’ in organisational learning? Capability 5 - adult learning-savvy Understanding how adults learn should be meat-and-drink for every learning professional.

Social Networks 226

Social Networks Skills Authoring Tools Social Network 226

Performance Learning Productivity

JUNE 12, 2009

The logic and evidence both point to the fact that the “ we’re rolling out a new system, so we’ve got to train them all ” approach employed by many (read ‘most’) organisations, and offered as a service by training suppliers across the globe, is both inefficient and fundamentally ineffective.

Authoring Tools 212

Authoring Tools Upgrade Performance Support ILT 212