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10 Customer Service Coaching Tools

Ed App

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Customer Service Coaching Tool #1 – EdApp.

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10 Knowledge Management Software

Ed App

Managing your organization’s data, projects, tasks, and content resources is now made easier through the use of web-based knowledge management software. Knowledge Management Software #1 – EdApp. Highlights: Authoring tool, course library, forums, discussions, analytics dashboard. USD per month per user.

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10 Tools to Improve Retail Customer Service

Ed App

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. To help you with this, we’ve rounded up 10 tools to improve retail customer service to help rack up sales and meet your goals. Tool to Improve Retail Customer Service #1 – EdApp. Cost: Available upon request.

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Future-proofing skills in the technology industry

Learning Pool

While automation and AI will produce many efficiencies – which include making some roles and people redundant – they will also, by transforming business activities, create the need for new roles and new categories of knowledge workers. This gap is affecting areas like cybersecurity, productivity, competitiveness, and customer service.

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12 Ways to Get the Most Out of Your Authoring Tool

Knowing what you need from an eLearning authoring tool can be hard, especially when there are so many options on the market. gomo’s new ebook aims to save you time and hassle by identifying 12 must-have authoring tool features.

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The foundations of innovation in L&D

E-Learning Provocateur

Analytics is analytics. So my second building block is an in-house knowledge base. Despite the best intentions of a content library and a knowledge base, they will never meet every conceivable learning need. If the content library, knowledge base and ESN are mobile accessible, they support mobile learning.

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Crafting Training Videos for Employees: A Guide

Kitaboo

Organizations are diving deep into various technologies for the betterment of the skills and knowledge of their human assets. Demonstration Videos Demo videos are instrumental in driving product sales by helping employees visualize the end-product/service experience. It offers offline access and analytics tools.

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