Skilful Minds

AUGUST 14, 2010

Customer Experience Experience Design social networking Enterprise 2.0 elearning 2.0 Tags: Change Management Collaboration Learning Experience Social Business Design Social CRM Social Media Social Networks e-Learning 2.0

Social Networks 90

Social Networks Collaboration Enterprise 2.0 Performance 90

Mindflash

JANUARY 24, 2011

Organizations of all sizes are moving so fast, that as soon as we finish learning something new about products, customers, a change in the competitive landscape, or how to use a new software system, something new comes along to replace it. Enterprise 2.0 : Enterprise 2.0 is the strategic integration of Web 2.0

Enterprise 2.0 68

Enterprise 2.0 Alternatives Groupware Social Networks 68

Tony Karrer

SEPTEMBER 29, 2009

Interesting post by Dan Pontefract where he provides definitions of some different "2.0" It's worth taking a look at some of these: Enterprise 2.0 is the use of Web 2.0 concepts in an organization; thus, failure to drive its introduction may result in redundant platforms/processes & confused employees Learning 2.0

Enterprise 2.0 105

Enterprise 2.0 Long Tail LearnTrends Firewalls 105

Skilful Minds

JUNE 24, 2010

Consequently, we now see social media monitoring companies merging with text analytics companies to bundle their service offerings to fine tune their ability to monitor a customer's activity and online influence, tracking that information to the workflows of marketing, sales, customer support, or operations in near real time.

Analytics 69

Analytics Enterprise 2.0 Social Media Enterprise 69

Learning Visions

NOVEMBER 11, 2009

Brent in his usual enthusiastic tone welcomes us and runs through the business… Andrew McAfee New book out: Enterprise 2.0: Where we are with enterprise 2.0? Definition: “Enterprise 2.0 With the enterprise, within the firewall, anonymity isn’t there. We’re not going back to business as usual.

DevLearn 100

DevLearn Enterprise 2.0 Toolkit Web 100

Jane Hart

SEPTEMBER 21, 2011

Both your customers and your employees have started marching in this burgeoning social media multitude, and you’d better get out of their way—or learn to embrace them.” But another article about the use of social media in corporates, this one from Deb Lavoy, Social Business doesn’t mean what you think it does, neither does Enterprise 2.0,

Social Learning 200

Social Learning Social Resources Social Media 200

Learning Visions

MARCH 30, 2011

Enterprise 2.0 They are business metrics. Measure it – employee engagement, customer satisfaction, etc. “The future of the training department” (article by Harold and Jay) L&D people should be focused on removing barriers – helping people work smarter or better. Also changes in management.

eLearning Guild 208

eLearning Guild Social Learning Social Metrics 208

Tony Karrer

JULY 12, 2006

Simultaneously, companies like Google and Yahoo have announced their intention to compete against Microsoft Exchange by offering a version of their consumer email services repurposed for business. Gmail for Domains ([link] ) and Yahoo Business Email ( [link] ) are serious competitors to the traditional email server franchise.

Web 100

Web Mash-up Mashups Business 100

E-Learning Provocateur

JULY 7, 2008

And business isn’t restricted to entrepreneurial individuals. In fact, the companies dipping their toes into Second Life read like a Who’s Who of the business world: Adidas , Armani , Coca Cola , Dell , Kraft , L’Oreal , Peugeot … the list goes on. Tags: enterprise 2.0

Second Life 100

Second Life Linden Virtual World Enterprise 2.0 100

CLO Magazine

NOVEMBER 30, 2012

Imagine a senior executive in your company returns from Thanksgiving weekend having read white papers from IBM that say social business is the next step in the overall evolution of business. Harvard Business Review, Forbes and Fast Company already told him brainpower has become the engine of innovation. and learning networks.

Social Networks 80

Social Networks Social SocialText Social Network 80

Tony Karrer

MARCH 16, 2009

Well not quite, but it is pretty dang close to the definition of Management Consulting in Wikipedia: Management consulting refers to both the industry of, and the practice of, helping organizations improve their performance, primarily through the analysis of existing business problems and development of plans for improvement.

eLearning Consultant 103

eLearning Consultant Consulting Job Management 103

eLearning Learning Posts

JANUARY 3, 2011

Social Learning Strategies Checklist - Social Enterprise Blog , January 11, 2010. The Org Structure of Enterprise 2.0 - trainingwreck , April 18, 2010. A framework for social learning in the enterprise - Learning and Working on the Web , February 24, 2010. Culture Change or Enterprise 2.0

Blended Learning 105

Blended Learning Instructional Design Corporate eLearning eLearning Strategy 105

Tony Karrer

FEBRUARY 22, 2011

Device Diversity is the “New Normal” Mobile Apps Become Essential to Enterprise mLearning Pad/Tablet Use Explodes Authoring Tools Will Evolve Private Social Networks Win Over Public Market Consolidations Will Occur Here Come the Experts! The goal is achieving the outcomes you seek.

Predictions 198

Predictions Diversity Training Compliance Training Authoring Tools 198

Jay Cross

FEBRUARY 8, 2012

.” They understand the power of weak ties in enterprise social networks. But in the long run, people are eager to express themselves and enterprise collegiality is the path to “knowing what HP knows.” ” Yesterday IBM presented a compelling case for social business excellence at the Enterprise 2.0

Social Networks 68

Social Networks Network Social Network Wiki 68

Jay Cross

APRIL 10, 2010

Another firm claims to have added a “social learning platform layer that enables customers to securely empower their employees to find, create and share knowledge assets and expertise with their colleagues as they leverage an extensive&# online book collection. Read the comments to get the full flavor of the argument.

Confluence 65

Confluence Jive Enterprise 2.0 Xyleme 65

Mindflash

JULY 23, 2012

An example would be a video screen capture about how to update a screen on an customer account in your customer relationship management (CRM) system. Provide ability for people to commune around the resources: With enterprise 2.0 Another way to provide resources is to create short, tutorial type videos.

Performance Support 75

Performance Support Support Social Networks Wiki 75

CLO Magazine

DECEMBER 21, 2010

Sure, it’s on the decline but traditional, classroom-based instructor-led training is still the primary learning delivery method employed by 41 percent of executives who took part in a 2010 survey of the Chief Learning Officer Business Intelligence Board. Who will own enterprise collaboration? What does it all mean for learning?

Enterprise 2.0 54

Enterprise 2.0 iTunes Collaboration Enterprise 54

Jay Cross

NOVEMBER 15, 2009

Andrew McAfee , Principal Research Scientist , Center for Digital Business – MIT Sloan School of Management and Author, Enterprise 2.0. Today, Enterprise 2.0 He shares strategies, stories, and real-world examples of successful enterprise collaboration using 2.0 is more than a buzzword.

KM 38

KM Social Networks Authoring Tools Case Study 38

Jay Cross

NOVEMBER 15, 2012

Imagine that a Senior Executive in your company returns from Thanksgiving weekend having read white papers from IBM that say social business is the next step in the overall evolution of business. Harvard Business Review, Forbes, and Fast Company had already told him that brainpower has become the engine of innovation.

Social Networks 55

Social Networks Social Social Network SocialText 55

Jay Cross

JULY 31, 2012

The role of the Enterprise Learning Community Manager #elcm . If there is one topic out there in the field of Social Business that has been bugging me for a long while, as perhaps one of my strongest pet peeves ever, way even before we first started using the concepts of Social Business and Enterprise 2.0,

Google Docs 51

Google Docs Doc Social Networks PKM 51

eLearning Learning Posts

NOVEMBER 2, 2010

It’s an intriguing read, with several interesting case studies from organisations that are using social media to advance their business goals. 5 Steps to Enterprise Social Learning , October 13, 2010 Step 1 – Strategize : There is no one “right” Social Learning strategy, and there is no one right way to develop one. Figure 1 1.

Compliance Training 111

Compliance Training eLearning Strategy Custom eLearning Development Corporate eLearning 111

E-Learning Provocateur

AUGUST 26, 2012

But dig a little deeper and you’ll discover that she’s also an SME in customer service and relationship management. Then there’s Li, the Business Development Manager. Consider Martha, the tea lady. Obviously she’s an SME in the dispensation of hot beverages. That’s her job. That’s her job, too.

Expertise 177

Expertise iPhone Customer Service Forum 177

E-Learning Provocateur

MAY 3, 2010

As an enterprise, Acme Corporation is “dipping its toes&# into social media. This may mean appointing a Social Media Manager to centralise the authority, engage with the right people (eg Customer Service, Legal, Public Affairs, Marketing), and drive real outcomes. Specifically, someone needs to own it.

Social Media 187

Social Media Media Social Technology 187

Skilful Minds

JULY 7, 2009

Shared experience with co-workers and customers is a key factor in innovative business practices. It is especially important to multichannel collaboration.

Social Networks 53

Social Networks Collaboration Social Business 53

E-Learning Provocateur

AUGUST 26, 2012

But dig a little deeper and you’ll discover that she’s also an SME in customer service and relationship management. Then there’s Li, the Business Development Manager. Consider Martha, the tea lady. Obviously she’s an SME in the dispensation of hot beverages. That’s her job. That’s her job, too.

Expertise 112

Expertise iPhone Customer Service Forum 112

Tony Karrer

APRIL 15, 2009

eLearning Technology Tony Karrers eLearning Blog on e-Learning Trends eLearning 2.0 eLearning Solutions Enterprise 2.0 most popular learning needs by job, level, business unit, etc. A lot of them are for environments that face the customer, but some are for internal. Anyway, thats my two cents for now.

Blended Learning 105

Blended Learning Social Learning Social Technology 105

eLearning Learning Posts

DECEMBER 1, 2010

When Tim Orielly coined the term Web 2.0, he talked about a break in the way we do business. The catch is that you can use social media and Web 2.0. think these are excellent questions and the answers form the basis of addressing how to integrate work and learning in the enterprise. liken Enterprise 2.0

eLearning Strategy 85

eLearning Strategy Simulations Corporate eLearning eLearning Consultant 85

Jay Cross

AUGUST 16, 2008

The offering was to be an accredited university business degree programme designed for adults. Working with both practitioners and college faculty, he developed fourhour workshops in finance, marketing, organisational behaviour, managerial economics, operations management, international business, accounting, and business law.

CD-ROM 36

CD-ROM Job Enterprise 2.0 Internet 36

Mark Oehlert

JULY 20, 2007

Ross is the founder of Social Text , "the first wiki company and leading provider of Enterprise 2.0 Weve grown to3,000 customers, 50 people, the leading brand in the space, aninnovative product, solid revenue growth and are targetingprofitability. books futures Web 2.0 Clay Shirky My latest additions to del.icio.us

SocialText 32

SocialText Wiki Social Bookmarking Job 32

eLearning Learning Posts

MAY 3, 2010

The Org Structure of Enterprise 2.0 - trainingwreck , April 18, 2010 I’m lucky to be a member of the 2.0 As a member, I have access to a plethora of sharing, information and intellect as it relates to how individuals are driving Enterprise 2.0 Enterprise 2.0 - do the tools really matter?

Google Buzz 85

Google Buzz iPad Blended Learning Google 85

Jay Cross's Informal Learning

DECEMBER 13, 2009

But businesses are becoming networks. Jay Cross is a champion of informal learning (and author of the definitive book on the topic), Web 2.0, According to his website, www.jaycross.com: “His calling is to help business people improve their performance on the job and satisfaction in life. Businesses are becoming networks.

Web 52

Web Change Metrics CLO 52

Tony Karrer

MARCH 3, 2008

There were about 7 examples mentioned including Intuit using a Wiki-like system for customers to ask questions/get advice around taxes, using a group blog with students prior to a formal learning event, the US Army's use of collaboration tools to share best practices in Iraq, and several others. eLearning Trends Enterprise 2.0

Wiki 105

Wiki Web Social Networks Authoring Tools 105

Skilful Minds

MARCH 27, 2013

Pressure from other global players such as suppliers, customers, partners, and competitors who increasingly use English is one. The trade-offs in deciding whether to implement a lingua franca policy are pretty well known.

Global 72

Global Collaboration Teams Player 72

eLearning Learning Posts

MARCH 16, 2010

Virtual Team Management - ID Reflections , March 8, 2010 I recommend this simulation to all those who either are handling a globally distributed team or a project, and to all managers who feel that effective communication is one of the keys to business success. Customers are demanding more online delivery. It seems unlikely.

Blended Learning 43

Blended Learning Compliance Training Authoring Tools Instructional Design 43

ID Reflections

MAY 17, 2010

Preamble Yesterday, I received a note from Harvard Business Publishing with a request to review their article, Our Take on Social Learning Tools. Learning mix in the workplace Harvard Business Publishing is releasing the next version of Harvard ManageMentor , their "online resource for business essentials". What Enterprise 2.0

Enterprise 2.0 104

Enterprise 2.0 Cognitive Collaboration Enterprise 104

Jay Cross

MARCH 2, 2012

Business people face more and more novel situations every day. The fabric of the social business must incorporate structures and guidance to help people learn. Social business is a recent phenomenon. Social media has taken hold in customer relations, marketing communications, limited social networking, and niche silos.

Social Networks 61

Social Networks Social Business Wiki 61

Jay Cross

MAY 26, 2015

76% said L&D was not critical to business outcomes. It goes by many names, from Enterprise 2.0 Altimeter Group defines digital transformation as: “the realignment of, or new investment in, technology and business models to more effectively engage digital customers at every touchpoint in the customer experience lifecycle.”*

Metrics 36

Metrics Compliance Training Social Networks Wiki 36