eLearning Brothers

APRIL 10, 2017

Last week, eLearning Brother’s Executive Director of Custom Services , Bill West, hosted Richard Lowenthal of The Game Agency in a webinar discussing the benefits of games in eLearning. Eight seconds: That’s the time you have to grab an employee’s attention. Five minutes: That’s how long you can hold it.

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Attention Games eLearning Customer Service 0

eLearning Brothers

AUGUST 29, 2016

Here are just a few industries represented by our selection of cutouts: Customer Service. A great portion of the jobs currently on the market are going to require customer service skills in some fashion, especially in the growing fields of tech support and other phone-related careers.

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Industry Customer Service Library Services 76

eLearning Brothers

JULY 12, 2018

Bill West, Executive Director of Custom Services here at eLearning Brothers, and Dr. Michael Allen, the Founder and CEO of Allen Interactions, discussed these new instructional techniques, and some ideas to increase the quality and effectiveness of eLearning. Watch webinar.

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Write Blog Customer Service Articulate Director 90

eLearning Brothers

APRIL 24, 2017

In this recording of last week’s webinar, Bill West, Executive Director of Custom Services here at eLearning Brothers, and Dr. Michael Allen, the Founder and CEO of Allen Interactions, discussed these new instructional techniques, and some ideas to increase the quality and effectiveness of eLearning.

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Solution eLearning eBook Customer Service 127

eLearning Brothers

NOVEMBER 15, 2017

Managing Customers. Customer Service. Handling a Difficult Customer. Ready to start customizing these courses with your team? Time Management. Meeting Management. Presentation Skills. Creative Problem Solving. Managing Risk. Business Ethics. Workplace Harassment. Conflict Resolution. Managing Yourself.

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Courseware Lectora Harassment Training Custom 107

eLearning Brothers

JUNE 23, 2021

TGA’s corporate training games have been played in over 100 countries and in 20+ languages and cover topics such as new-employee on-boarding, sales and product training, social skills, leadership development, security, safety, compliance, financial literacy, systems and processes, and customer service.

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Compliance Training Education Training Train 91

eLearning Brothers

NOVEMBER 28, 2017

Our very own Bill West, executive director of custom services at eLearning Brothers, teamed up with Frank Glover, senior learning strategist for Pacific Gas & Electric, for this insightful discussion on the eLearning Rockstars stage at DevLearn 2017. What’s it take to be a Rockstar Vendor?

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vendor DevLearn Outsource Write Blog 53

eLearning Brothers

DECEMBER 30, 2016

Call centers are huge part of modern business, used for customer service, sales, research, and much more. But never fear! Our Storyline template library has a wealth of different careers represented, such as… Call Centers. Most companies of a certain size benefit by employing people to monitor their incoming and outgoing calls.

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Templates Library Teach Quiz 84

eLearning Brothers

APRIL 6, 2017

Negotiation skills certainly come into play in those instances, but they are also very useful when it comes to smaller concerns, like business deals, customer service, asking for a raise, or even haggling for a good price at a market.

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Teach Teams Skills Course 114

eLearning Brothers

MARCH 25, 2014

For example, are you creating a course for a customer service employee that operates a cash register? Location is another factor in your decision: Can the learner quickly refer back to an online tutorial while they are helping a client or completing a required task, or would a printed reference guide be much more quick and helpful?

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Reference Tutorial Custom eLearning Development Guide 123

eLearning Brothers

JANUARY 12, 2017

Customer Service Success: In this course, we’ll look at ways you can improve your customer service, whether you work with internal or external customers. We’ll discuss strategies for identifying customer needs, going the extra mile, following up, and addressing complaints. You’re back in the game!

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Harassment Training HIPAA Training Diversity Training Providers 70

eLearning Brothers

FEBRUARY 6, 2020

They determined that soft skills training—like communication, customer service basics, and problem-solving—increases productivity and retention by 12%, plus delivers a 250% return on investment due to that higher productivity and retention.

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Program Customer Service Training Train 18

eLearning Brothers

MARCH 10, 2016

This may mean hanging out at your local coffee shop to see about some customer service stories, watching the new skinny house being built to get material for safety standards or reading unabashed posts by professionals via social media. Any time spent digging into the community your story should reach is time well spent.

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Assessment Blended Learning eLearning Movie 70

eLearning Brothers

OCTOBER 17, 2017

The learner chose this response because you carefully engineered it to appeal to those segments of the customer service population who think that by remaining professional at all times, they are doing a good job.

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Design Coaching Press Services 82

eLearning Brothers

JULY 20, 2016

By using data from your customer relationship management system (CRM), learning management system (LMS), performance management system, and other company records, you’re able to develop targeted, precise content to meet learning needs.

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eLearning LMS Simulations Wikipedia 70

eLearning Brothers

DECEMBER 18, 2014

Customer Service. Here are the groups of cutout people images grouped into categories that can be found on the eLearning Templates website: Athletic. Industrial. All these cutout images and many more (e.g., eLearning stock photos, cartoons, PowerPoint scenarios and sample sounds) will be available all at once!

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Images Library PowerPoint Templates 79

eLearning Brothers

MARCH 6, 2015

The “CrossTrain” environment works well in personal fitness courses, but may also be used for any course meant to teach a new skill (such as,“Increase Your Sales Fitness”, or “Become a Customer Service Champion”).

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Templates Environment eLearning Create 70

eLearning Brothers

MARCH 30, 2015

For example, if you provide a lesson on customer service, role-play a scenario where you are the upset customer and see what they’ve learned. When providing eLearning, it does not mean trainers can step out of the picture completely. Offer feedback afterwards to help improve your team.

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Personal Personalization eLearning Lesson 70

eLearning Brothers

JULY 22, 2016

At the end of this training, the learner should be able to deal with a customer complaining about poor customer service, for instance. Identify the most important points the trainee has to bear in mind while talking to a customer and making decisions. For example, you are a bank representative.

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Simulations Interactive Corporate eLearning Create 70

eLearning Brothers

NOVEMBER 21, 2017

This is the same line of thinking that leads some people to think that soft skills, communication, customer service, leadership, and sales courses aren’t good candidates for online learning. There is physical movement, discussion, and various perspectives being contributed that help to the drive the point home. But it’s not true.

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Sexual Harassment Training Harassment Training ILT Convert 98

eLearning Brothers

JANUARY 2, 2014

Example: In a customer service course, we wanted to drive home the importance of each representative’s actions on the reputation of the store. I have found analogies to be particularly effective in this area because they can oftentimes provide a role reversal that helps the learner appreciate the other side of an issue.

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Case Study eLearning Comparison Reputation 170

eLearning Brothers

OCTOBER 12, 2017

Stephen and TGA have developed award-winning game-based solutions that have been used to onboard new employees for sales and product training, security, compliance, processes, customer service, and many other training topics. About your presenters: Bill West is the executive director of custom services at eLearning Brothers.

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Compliance Training Blended Learning DevLearn Authoring Tools 116

eLearning Brothers

DECEMBER 6, 2017

Customer Service. Handling a Difficult Customer. Choose one of our Professional Soft Skills courses for FREE: Business Ethics. Coaching Others. Communicating Effectively. Conflict Resolution. Creative Problem Solving. Interpersonal Skills. Meeting Management. Negotiation Skills. Presentation Skills. Stress Management.

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Harassment Training Courseware Stock Library 111

eLearning Brothers

MAY 15, 2017

Customer Service. Here is a list of the 15 Soft Skills Course available! We are working on additional courses that span a wide variety of topics. Stay tuned! Coaching Others. Communicating Effectively. Time Management. Conflict Resolution. Presentation Skills. Stress Management. Negotiation Skills. Business Ethics. Work-Life Balance.

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Harassment Training Courseware Skills Interactive 129

eLearning Brothers

DECEMBER 6, 2017

Ask them how many customers they think are lost every year due to lackluster customer service scores. Use an Analogy or Fable: Start out with something compelling and interesting, like an analogy or fable that seems completely unrelated to the topic at hand. Ask them ‘how bad’ they think a problem is or how prevalent it is.

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Design eLearning Strategy eLearning Slides 138

eLearning Brothers

OCTOBER 26, 2016

Most people with a phone have had at least a passing interaction with a telemarketer or customer service rep of some kind, and large contingent of the working population has even participated in call center work as an occupation. Call Center. By their nature, these jobs are conversational and—when not handled properly—can go south.

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Lectora Conversation Scanning Templates 70